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- Čeština (Česká republika)
- Deutsch
- Ελληνικά (Ελλάδα)
- Eesti
- Español (España)
- Español (México)
- 日本語(日本)
- Français
- Italiano
- Bahasa Indonesia
- 한국어 (대한민국)
- Polski (Polska)
- Português (Brasil)
- Português (Portugal)
- Română (România)
- Русский
- العربية (الإمارات العربية المتحدة)
- Dansk (Danmark)
- Norsk, bokmål (Norge)
- Nederlands (Nederland)
- Suomi (Suomi)
- Türkçe (Türkiye)
- Svenska (Sverige)
- ไทย (ไทย)
- Tiếng Việt (Việt Nam)
- Latviešu
- Lietuvių
- Srpski
- Српски
- 简体中文
- 繁體中文
- Български
- Kaspersky app overview
- FAQ
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- Installing and uninstalling the app
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- Choosing the location
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- Using My Kaspersky
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About two-step verification
Two-step verification may be unavailable in your region. For more details, see the My Kaspersky Help.
Two-step verification prevents bad guys from signing in to your My Kaspersky account even if they know your password. To verify your identity, you will receive a unique security code in one of the following ways:
- Via an SMS. We use the phone number you save on My Kaspersky. This means that both your password and your phone are needed to sign in to your account.
- Via an authenticator app. You first need to set up two-step verification via your mobile phone number for the authenticator app feature to be available.
You can turn on two-step verification on My Kaspersky. If you change your phone number, you can update it on My Kaspersky. If you are already signed in to your account on a device, nothing will change for you. For detailed instructions, see the My Kaspersky Help.
The security code is valid for a short period. If it expires, request another security code.
If you haven't received an SMS message with a security code
- Check whether your mobile network is available.
- Wait until the Request Code Again button becomes available in the app.
- Tap Request Code Again.
If the problem still persists, contact Customer Service.