Kaspersky Password Manager Help
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What to do if you have forgotten the main password

If you forget your main password, your data will no longer be available. If this happens, you can create a new data vault with a new main password. However, all data from the old vault on all your devices will be lost and you will then have to manually add all your entries to the new data vault.

Create a new data vault protected with a new main password

  1. In the main application window, click the Forgot your main password? link.
  2. In the alert that appears, click Create New Vault if you agree to create a new data vault.
  3. In the alert that appears, click Continue to create a new data vault for all your devices.

    Note: Creating a new data vault will delete all data protected with the forgotten main password from all your devices.

  4. In the alert that appears, enter the password for your My Kaspersky account and click Continue.

    The Main password window opens.

  5. Enter the new main password twice and click Continue.
  6. To confirm this operation, you need to enter the verification code that was emailed to you and click Confirm.

The new data vault protected with the new main password is now created. All data protected with the old main password will be deleted from all devices connected to your My Kaspersky account.

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[Topic 100252]