Kaspersky Security Integration with Tigerpaw

This section describes Kaspersky Security Plug-in for ConnectWise Automate. It contains a general description of the software and provides instructions for working with it.

Kaspersky Security Integration with Tigerpaw

This section describes the purpose, functions, and distribution kit of Kaspersky Security Integration with Tigerpaw, and provides hardware and software requirements for Kaspersky Security Integration with Tigerpaw.

About Kaspersky Security Integration with Tigerpaw

Integration is the process of bringing together components into a single system. Kaspersky Security Integration with Tigerpaw integrates Kaspersky Lab solutions (Kaspersky Security Center or Kaspersky Business Hub) and Tigerpaw to provide a combination of monitoring and management tools, such as automated billing and service order creation for client accounts. Kaspersky Security Integration with Tigerpaw integrates Tigerpaw with all cloud-based products managed by Kaspersky Business Hub: Kaspersky Endpoint Security Cloud and Kaspersky Security for Microsoft Office 365.

In terms of Kaspersky Security Integration with Tigerpaw, integration is a set of parameters and interaction rules that can be set up and configured. First, you create an integration between your Kaspersky Lab solution and Tigerpaw; then you can manage and configure your integrations, and view and edit integration parameters. When configuring an integration, you set up mapping between the entities of the Kaspersky Lab solution and Tigerpaw entities, and define rules that determine how your Kaspersky Lab solution interacts with Tigerpaw.

Kaspersky Security Integration with Tigerpaw consists of two applications: Kaspersky Security Integration Tool for MSP and Kaspersky Security Integration Service for MSP (managed service providers).

• Kaspersky Security Integration Tool for MSP provides a graphical user interface (GUI) to configure integration. The tool is used to configure connection between the Kaspersky Lab solution that you use and Tigerpaw. The tool is also used to configure mapping between the Kaspersky Lab solution entities and Tigerpaw entities. Kaspersky Lab solution entities are virtual servers, if you use Kaspersky Security Center, or companies, if you use Kaspersky Business Hub. Tigerpaw entities are accounts and price book items.
• Kaspersky Security Integration Service for MSP is a Microsoft Windows service application that is installed on the computer that has Kaspersky Security Center Administration Server installed. Kaspersky Security Integration Service for MSP synchronizes data in Kaspersky Security Center and Tigerpaw. It is a service application only, with no user interface.

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About data provision

Kaspersky Security Integration with Tigerpaw is designed for the integration of Kaspersky Lab solutions for administration of security applications with Tigerpaw within the framework of the functionality described in this Help document.

To use Kaspersky Security Integration with Tigerpaw, you must install the integration components and connect them to the Kaspersky Lab solution you use, create an integration with Tigerpaw, specify connection parameters and integration settings and select your customers’ virtual servers / companies for the integration.

By using the product, you agree that said product may receive data from Tigerpaw and the connected virtual servers / companies, as well as store, process, and display information that is intended for ensuring the product functionality.

By creating an integration and connecting Tigerpaw and virtual servers / companies to the product, you thus confirm that you are the sole owner of any data you provide or that you are entitled to provide any data.

For the purpose of integration of Kaspersky Security Center / Kaspersky Business Hub and Tigerpaw, Kaspersky Security Integration with Tigerpaw may receive, store, and process the following types of data:

• Data required to connect to the integrated software:
  • Parameters for connecting to Kaspersky Security Center Administration Server, including account credentials.
  • Account credentials for connecting to Kaspersky Business Hub.
  • Connection parameters for accessing Tigerpaw.
• Data about events that occur in Kaspersky Security Center, Kaspersky Endpoint Security Cloud, or Kaspersky Security for Microsoft Office 365. This data is required for automatic creation of tickets or similar entities.
• Data about assigning the Critical and Warning statuses to computers managed by Kaspersky Security Center or Kaspersky Endpoint Security Cloud. This data is required for automatic creation of tickets or similar entities.
• Data about usage of licenses for Kaspersky Lab security applications by computers managed by Kaspersky Security Center or Kaspersky Endpoint Security Cloud (the number of computers that use a certain license). This data is required for automatic generation of invoices for your customers.
• Data about the number of protected Kaspersky Security for Microsoft Office 365 mailboxes. This data is required for automatic generation of invoices for your customers.
• Data about the state of a managed Kaspersky Security Center virtual server / Kaspersky Endpoint Security Cloud workspace (the number of managed computers, the number of protected computers, the number of created and closed tickets of various types, the number of threats and malicious objects detected on the computers, the number of problematic computers, and the number of infected computers). This data is required for report generation.
• Data about licenses used at Kaspersky Security Center virtual servers / Kaspersky Endpoint Security Cloud workspaces and about attributes of these licenses. This data is required for report generation.
• Integration settings:
  • Type of integrated platform (Tigerpaw).
  • Integration name.
  • Integration ID (for integrations with Kaspersky Business Hub).
  • Date and time of integration creation.
  • Set of integrated virtual servers / companies.
  • List of Kaspersky Business Hub administrators (their aliases and email addresses) who are also granted administrative privileges in the integration.
  • Rules for mapping objects of Kaspersky Security Center / Kaspersky Business Hub to those of Tigerpaw (virtual servers / companies to accounts and Kaspersky Lab security applications to Tigerpaw price book items).
  • Rules for creating objects in Tigerpaw, such as service orders and additional charges.

If you integrate Tigerpaw with Kaspersky Business Hub, the above data (specifically, data required to connect to the integrated software and integration settings) is transferred from Kaspersky Security Integration Tool for MSP to Kaspersky Business Hub. This data is processed there and is stored according to the terms and conditions of the Privacy Policy of Kaspersky Business Hub.

If your integration includes a company for which a Kaspersky Endpoint Security Cloud workspace has been created, the data that Kaspersky Business Hub receives from Kaspersky Security Integration Tool for MSP is transferred to the Kaspersky Endpoint Security Cloud workspace. This data is processed there and is stored according to the terms and conditions of the agreements that were accepted during the workspace creation.

If your integration includes a company for which a Kaspersky Security for Microsoft Office 365 workspace has been created, the data that Kaspersky Business Hub receives from Kaspersky Security Integration Tool for MSP is transferred to the Kaspersky Security for Microsoft Office 365 workspace. This data is processed there and is stored according to the terms and conditions of the agreements that were accepted during the workspace creation.

All received data is used by the MSP administrators and technicians. Kaspersky Lab Technical Support specialists may also use the above data when an MSP administrator contacts Technical Support.

Features of Kaspersky Security Integration with Tigerpaw

Kaspersky Security Integration with Tigerpaw helps you to integrate Kaspersky Lab solutions with Tigerpaw to provide service order creation, straightforward monitoring, issue tracking, and automated billing in the customer environment.

Kaspersky Security Integration with Tigerpaw provides the following features:

• Connection

With Kaspersky Security Integration with Tigerpaw, you can connect Kaspersky Lab solutions to Tigerpaw with a few clicks to enable automated billing, service order creation, and other processes. You do not need any additional tools or consoles: you can access everything from Tigerpaw.

• Automatic service order creation

Kaspersky Security Integration with Tigerpaw simplifies multi-tenancy management by enabling automation of service order creation and workflow for each of your client accounts. You can select a Tigerpaw account of your client and map it to the corresponding virtual server / company in the Kaspersky Lab solution that you use.

The service orders are automatically created in Tigerpaw, which reduces the time you spend monitoring your managed client account and increases the number of clients that a single technician can manage. For additional resource efficiency, assign priorities and types to service orders to streamline their prioritization.

• Billing setup

Kaspersky Security Integration with Tigerpaw provides easy access to information on usage of Kaspersky Lab security applications from Tigerpaw, which significantly simplifies and automates customer billing and reporting.

• Compatibility

With Kaspersky Security Integration with Tigerpaw, it is easy to create solutions based on customer needs and requirements: Tigerpaw works with both on-premises and cloud-based Kaspersky Lab solutions. Use Kaspersky Lab cloud-based security to avoid additional overhead, or keep everything inside the perimeter and make the most of your existing hardware investment with an on-premises solution.

Distribution kit

Kaspersky Security Integration with Tigerpaw is delivered free of charge as a distribution package that contains installation files for Kaspersky Security Integration Tool for MSP and Kaspersky Security Integration Service for MSP.

You can download the distribution kit from the Kaspersky Lab website.

No license is required for Kaspersky Security Integration with Tigerpaw.

Software requirements

Basic software requirements for integration setup:

• Tigerpaw 18.2 and later (cloud-based solution only).
• Kaspersky Security Center Administration Server 10 Service Pack 2 Maintenance Release 1 and later, Kaspersky Endpoint Security Cloud, or Kaspersky Security for Microsoft Office 365.

Software requirements for Kaspersky Security Integration Tool for MSP:

• Microsoft Windows 7 and later.
• Microsoft .NET Framework 4.5.2.
• Kaspersky Security Center Administration Server 10 Service Pack 2 Maintenance Release 1 and later, or Kaspersky Security Center Administration Console 10 Service Pack 2 Maintenance Release 1 and later—for an on-premises solution only.

Software requirements for Kaspersky Security Integration Service for MSP:

• Supported operating systems are the same as those supported by Kaspersky Security Center 10 Service Pack 2 Maintenance Release 1 and later. Refer to Kaspersky Security Center documentation for details.
• Administration Server component of Kaspersky Security Center 10 Service Pack 2 Maintenance Release 1 and later.
• Microsoft .NET Framework 4.5.2.

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Integration scenario

This section describes the overall sequence of actions that you perform to integrate your Kaspersky Lab solution (Kaspersky Security Center or Kaspersky Business Hub) with Tigerpaw by means of Kaspersky Security Integration with Tigerpaw.

1. Installing Kaspersky Security Integration with Tigerpaw.

   Download Kaspersky Security Integration with Tigerpaw from the Kaspersky Lab web site and install it by using a standard Windows installation procedure.

2. Preparing information for setting up integration.

   Check the connection settings and additional prerequisites to successfully integrate your Kaspersky Lab solution with Tigerpaw. You will have to provide these parameters in the next steps of this scenario.

3. Connecting Kaspersky Security Integration with Tigerpaw to your Kaspersky Lab solution.

   Provide the parameters to connect Kaspersky Security Integration with Tigerpaw to your Kaspersky Lab solution:

   • For Kaspersky Security Center, provide user credentials and server parameters.
   • For Kaspersky Business Hub, provide the account credentials.
4. Creating integration with Tigerpaw.

   Provide the parameters for the new integration with Tigerpaw that is created during initial configuration. The integration parameters are the same for Kaspersky Security Center and for Kaspersky Business Hub.

5. Adding virtual servers or companies to your integration.

   Select virtual servers or companies to be integrated with Tigerpaw:

   • For Kaspersky Security Center, select virtual servers to be mapped to Tigerpaw accounts.
   • For Kaspersky Business Hub, select companies to be mapped to Tigerpaw accounts.
6. Checking integration.

   After you perform step 1 through step 5, Kaspersky Security Integration with Tigerpaw will be installed and configured. To verify the installation, open the Accounts tab and make sure that your virtual servers / companies are displayed in the first column and that your Tigerpaw accounts are available for selection in the second column.

   

   Kaspersky Security Integration Tool for MSP main window

Installing and removing Kaspersky Security Integration with Tigerpaw

Kaspersky Security Integration with Tigerpaw is delivered as a distribution package that contains two applications: Kaspersky Security Integration Tool for MSP and Kaspersky Security Integration Service for MSP.

This section contains step-by-step instructions for installing and removing Kaspersky Security Integration with Tigerpaw.

Installing Kaspersky Security Integration with Tigerpaw

After you download the distribution package for Kaspersky Security Integration with Tigerpaw, install the components of Kaspersky Security Integration with Tigerpaw by using a standard Windows installation procedure.

Kaspersky Security Integration Service must be installed if you use Kaspersky Security Center. If you use Kaspersky Business Hub, you do not have to install Kaspersky Security Integration Service.

Install Kaspersky Security Integration Service for MSP on the computer on which Kaspersky Security Center Administration Server is installed. Install Kaspersky Security Integration Tool for MSP on the computer on which either Administration Console or Administration Server is installed and deployed.

Install both components of Kaspersky Security Integration with Tigerpaw—Kaspersky Security Integration Tool for MSP and Kaspersky Security Integration Service for MSP—in the same manner. The steps below describe the installation process for each component.

Before you install the components of Kaspersky Security Integration with Tigerpaw, it is strongly recommended to check their digital signatures to make sure that they are issued by Kaspersky Lab.

To check the digital signature for a component of Kaspersky Security Integration with Tigerpaw:

1. Locate the installation application (msp_setup.exe file) for the Kaspersky Security Integration with Tigerpaw component.
2. Right-click the installation application and select Properties.
3. In the properties window that opens, click the Digital Signatures tab and check that the installation application has Kaspersky Lab signatures.
4. Close the properties window.

After you check the digital signatures of the Kaspersky Security Integration with Tigerpaw components, install each of the components.

You can install Kaspersky Security Integration with Tigerpaw either in interactive mode or in silent mode.

Installation in interactive mode

To install a component of Kaspersky Security Integration with Tigerpaw in interactive mode:

1. On the machine where you want to install Kaspersky Security Integration with Tigerpaw, double-click the installation application (msp_setup.exe file) for the component.
2. Follow the wizard steps to install the component.
   • Accept the terms of the license agreement to continue installation.
   • If required, change the installation folder for the component. The folder you select must have about 25 MB of free space to install both components of Kaspersky Security Integration with Tigerpaw.
3. Click Finish on the last page of the wizard.

Kaspersky Security Integration Tool for MSP and Kaspersky Security Integration Service for MSP are installed. Kaspersky Security Integration Tool for MSP is added to the Start menu.

Installation in silent mode

To install a component of Kaspersky Security Integration with Tigerpaw in silent mode:

1. Read the license agreement stored in license.txt file next to the installation application (msp_setup.exe file). Proceed only if you accept the terms of the license agreement.
2. At the command prompt, type

   msp_setup.exe /s /v"EULA=1 INSTALLDIR=\"<installation path>\""

   Here,

   • EULA=1 means that you accept the terms of the license agreement.

     If you specify another value or if you do not specify this parameter, the component will not be installed.

   • INSTALLDIR=\"<installation path>\" is the path to the componentinstallation folder.

     If you do not specify this parameter, the component will be installed to %PROGRAMFILES%\Kaspersky Lab\<component name> (in 32-bit versions of Windows) or to %PROGRAMFILES(x86)%\Kaspersky Lab\<component name> (in 64-bit versions of Windows).

Kaspersky Security Integration Tool for MSP and Kaspersky Security Integration Service for MSP are installed. Kaspersky Security Integration Tool for MSP is added to the Start menu.

Known issue

Kaspersky Security Integration Service for MSP cannot connect to Tigerpaw if Kaspersky Security Center and Kaspersky Security Integration Service for MSP are deployed in the client's network instead of the managed service provider's network, and there is an authentication proxy server between Kaspersky Security Integration Service for MSP and Tigerpaw.

To enable Kaspersky Security Integration Service for MSP to connect to Tigerpaw over the Internet through the proxy with authentication:

1. Launch the Services Microsoft Management Console snap-in by selecting Start → Control panel → Administrative Tools → Services.
2. Right-click Kaspersky Security Integration Service for MSP and select Properties.
3. In the service properties window that opens, click the Log On tab and specify the following settings:
   • In the Log on as section, select the This account option.
   • Specify the account credentials for connection to the Internet by Kaspersky Security Integration Service for MSP.
4. Click OK in the service properties window to save your changes.

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Removing Kaspersky Security Integration with Tigerpaw

You can remove the components of Kaspersky Security Integration with Tigerpaw by using a standard Windows installation / uninstallation procedure.

To remove a component of Kaspersky Security Integration with Tigerpaw:

1. On the Start menu, select Control Panel and then click Programs and Features.
2. In the list of installed programs, select Kaspersky Security Integration Tool for MSP or Kaspersky Security Integration Service for MSP.
3. Right-click the selected application and select Uninstall.

The selected application is removed. Repeat these steps for the other component of Kaspersky Security Integration with Tigerpaw.

As an alternative, you can remove the components of Kaspersky Security Integration with Tigerpaw in silent mode.

To remove Kaspersky Security Integration Tool for MSP in silent mode:

Open a Command Prompt window as an administrator and type

msiexec.exe /x {8b214c37-6b57-41b7-a7cf-aee68866d54d} REBOOT=ReallySuppress /qn /l*v %temp%\msp_service_uninstall_log.txt

To remove Kaspersky Security Integration Service for MSP in silent mode:

Open a Command Prompt window as an administrator and type

msiexec.exe /x {96c9850b-81d7-4fa9-979b-a7996b003c80} REBOOT=ReallySuppress /qn /l*v %temp%\msp_tool_uninstall_log.txt

Removing user.config file

When you uninstall Kaspersky Security Integration Tool for MSP, the user.config files are not removed. These files are automatically created for every user who has ever connected to a Kaspersky Lab solution (either on-premises or Cloud) using Kaspersky Security Integration Tool for MSP. The user.config files contain encrypted information about the user's connection settings for Kaspersky Security Center or Kaspersky Business Hub.

If necessary, you can manually remove the user.config file for every user. The user.config file is stored in the AppData folder of a user.

For example, for Windows 7 and Administrator user, the path to the user.config files is as follows: C:\Users\Administrator\AppData\Local\AO_Kaspersky_Lab\IntegrationUI.exe_Url_nrmo2y4axdcnfumknnua4kzhxvafmxmb\1.0.0.0\user.config.

Interface of Kaspersky Security Integration with Tigerpaw

Kaspersky Security Integration with Tigerpaw consists of two applications: Kaspersky Security Integration Tool for MSP and Kaspersky Security Integration Service for MSP.

• Kaspersky Security Integration Tool for MSP provides a graphical user interface to configure integration.
• Kaspersky Security Integration Service for MSP is a service application for Microsoft Windows that synchronizes data in Kaspersky Security Center and Tigerpaw. It does not have a user interface.

Kaspersky Security Integration Tool for MSP consists of one window with several nested tabs. Depending on the type of Kaspersky Lab solution that you use—on-premises or cloud-based—Kaspersky Security Integration Tool for MSP may have three or four nested tabs. On these tabs, you can configure mapping between the Kaspersky Lab solution entities, such as virtual servers / companies and security applications, and Tigerpaw entities, such as accounts and price book items. You can also configure service order creation, and if you use the cloud-based version of the solution you can manage administrators who can configure the integration.

Kaspersky Security Integration Tool for MSP main window

The Kaspersky Security Integration Tool for MSP window has the following tabs:

• Accounts—Use this tab to set up and modify mapping between company accounts in Tigerpaw and virtual servers or companies in your Kaspersky Lab solution, and to add or remove virtual servers or companies to your integration. On the Accounts tab, you can also enable automatic billing.
• Service orders—Use this tab to set up service order creation rules for enabling automatic creation and assignment of service orders in Tigerpaw. You can configure creation and assignment of service orders depending on the event severity and type, or when a computer status changes in Kaspersky Lab security applications.

  Creation of service orders is one of the most important features of your integration. If you do not configure service order creation, Tigerpaw cannot generate service orders on the basis of events and computer status changes and cannot process corresponding issues.

• Price book items—Use this tab to set up mapping between Tigerpaw price book items and Kaspersky Lab security applications so that usage information about Kaspersky Lab security applications appears in Tigerpaw. You can modify the existing mapping of price book items and security applications as well.
• Administrators—This tab is available for cloud-based solutions only. Use this tab to manage the administrators related to the integration with Kaspersky Business Hub. You can add existing Kaspersky Business Hub administrators to your integration or remove administrators from the integration if you do not want them to configure the integration.

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Getting started

After you install Kaspersky Security Integration with Tigerpaw, you establish a connection between it and Tigerpaw. The connection enables you to configure integration using Kaspersky Security Integration Tool for MSP and enables Kaspersky Security Integration Service for MSP to send Service Orders and license usage information to Tigerpaw. To establish connection, create a new integration using Kaspersky Security Integration Tool for MSP.

The integration process varies depending on which Kaspersky Lab solution you use. This section describes how to configure integration with Kaspersky Security Center and with Kaspersky Business Hub.

Prerequisites

When configuring integration, you must specify the parameters of the Kaspersky Lab solution you integrate with (Kaspersky Security Center or Kaspersky Business Hub) and Tigerpaw connection parameters. It is recommended that you check these parameters in advance in order to prepare for setting up integration.

Kaspersky Security Center parameters

Check the following parameters:

• Address of the computer on which Kaspersky Security Center Administration Server is installed.
• Credentials: user name and password for the computer on which Administration Server is installed.
• If you establish connection to the Administration Server through a proxy server, check the proxy server parameters: network address or domain name and credentials for the proxy server.

Kaspersky Business Hub parameters

Check the credentials of your Kaspersky Business Hub account: email address and password.

Tigerpaw parameters

To set up connection with Tigerpaw, you must provide Tigerpaw API connection parameters.

Kaspersky Security Integration with Tigerpaw uses the ASMX and REST APIs of Tigerpaw, and so you must specify both sets of connection parameters in Kaspersky Security Integration Tool for MSP. These parameters are used by Kaspersky Security Integration Tool for MSP and Kaspersky Security Integration Service for MSP to access Tigerpaw and to set up and synchronize integration data between your Kaspersky Lab solution and Tigerpaw. This is data such as accounts, service orders, agreements, price book items, and additional charge.

The following sections describe how to perform the setup:

• ASMX API parameters: SOAP user name and password.
• REST API parameters: public key and private key.

Additional prerequisites

During the integration process, it is required to add virtual servers or companies to your integration. These virtual servers or companies are then mapped to Tigerpaw accounts.

For each client company represented by an account in Tigerpaw, create and assign a separate Kaspersky Security Center virtual server / Kaspersky Business Hub company prior to integration.

One-to-one mapping is supported and therefore the number of virtual servers or companies must not exceed the number of your managed accounts.

Configuring ASMX API connection parameters

This section describes how to create a new ASMX API user. This API user is used by the integration to access Tigerpaw ASMX API.

To create a new ASMX API user:

1. Install the Tigerpaw API Users utility. For detailed instructions, refer to Tigerpaw documentation.
2. In Tigerpaw, add an external product for Kaspersky Security Integration with Tigerpaw:
   1. On the main menu, select Edit → Master Tables.
   2. In the Table Maintenance window that opens, expand Account → External Products.
   3. Click New on the toolbar.
   4. Specify the name of the external product for Kaspersky Security Integration with Tigerpaw, and click OK.
3. Start the tsiWS Users.exe utility (by default, it is located in the following folder: C:\Program Files (x86)\Tigerpaw Software\Tigerpaw API Tools).
4. In tsiWS Users.exe, create the API user for your integration:
   • Specify the Name and Password. You will need these settings later when, establishing connection with Tigerpaw, you specify the SOAP user name and password in Kaspersky Security Integration Tool for MSP.
   • Make sure that the Active and Allow user to list accounts via API check boxes are selected.
   • In the Product drop-down list, select the external product you created in step 2.

   For more details about how to configure API users, refer to the Tigerpaw documentation.

   After you perform the steps above, the user is added and will be displayed in the table. Use this user name and password as the SOAP user name and password when you provide the integration settings.

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Configuring REST API connection parameters

This section describes how to obtain the API public key and API private key for the REST API. Public and private keys are displayed in the rep properties screen in Tigerpaw. Rep records identify users in Tigerpaw. You can either create a new API rep or select an existing one for your integration.

To obtain REST API public and private keys:

1. Start Tigerpaw.
2. On the Tigerpaw main menu select Edit → Master Tables.
3. In the Table Maintenance window that opens, in the tree view expand Rep → Account Reps.
4. Select an existing account rep for your integration or create a new one.

   For more details about rep records, refer to the Tigerpaw documentation.

   The security role of the rep account that you select for your integration must provide enough rights to access all required Tigerpaw items. The items are:

   • Accounts (get, update).
   • Recurring agreements (get, create, update).
   • Master tables (get, create, update).
   • Price book items (get).
   • Service orders (get, create, update)
   • Custom folders and fields (get, create, update).
5. View the properties of an existing account rep by double-clicking it in Rep Name column of the table, or create a new account rep for the REST API by clicking New on the toolbar in the Table Maintenance window.
6. In the Account Rep Maintenance window that opens, click the Admin tab and in the REST API Security section view the public and private keys of the existing account rep or click the Generate button to create the public and private keys for a new account rep.
7. Make a note of the public and private keys or copy them to the Clipboard. You will have to specify these keys when you configure integration with Tigerpaw.

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Integrating with Kaspersky Security Center

This section describes how to create and configure integration between Tigerpaw and Kaspersky Security Center by using Kaspersky Security Integration Tool for MSP.

To successfully create integration, connect to Kaspersky Security Center Administration Server and perform the steps described in the following sections.

Connecting to Kaspersky Security Center Administration Server

When you start Kaspersky Security Integration Tool for MSP, the connection settings window opens. In this window, specify the settings to connect to Kaspersky Security Center Administration Server.

Connecting to Kaspersky Security Center Administration Server

To connect to Kaspersky Security Center Administration Server:

1. In the Start menu, select Kaspersky Security Integration Tool for MSP.
2. In the window that opens, select the Kaspersky Endpoint Security for Business solution to connect to Kaspersky Security Center Administration Server.
3. You can connect to Kaspersky Security Center Administration Server in one of the following ways:
   • By providing the connection parameters for the computer on which the Administration Server is installed.

     If you selected this method of connection, specify the following connection settings. None of the fields can be blank.

     • Address—Address of the computer on which the Administration Server is installed. You can specify this value as an IP address or as a domain name of the computer.
     • User name—User name to connect to the computer on which the Administration Server is installed, that is, to the computer whose address you specified in the Address field.
     • Password—Password to connect to the computer, on which the Administration Server is installed, that is, to the computer whose address you specified in the Address field.
   • By selecting the Administration Server certificate.

     In this case, you do not have to provide the connection parameters for the computer on which the Administration Server is installed. Kaspersky Security Integration Tool for MSP uses the certificate of Kaspersky Security Center Administration Server to connect to this Administration Server. Usage of the certificate guarantees that Kaspersky Security Integration Tool for MSP connects to the Administration Server from which the certificate was downloaded.

     The Administration Server certificate is created automatically during installation of the Administration Server and is stored in the %ProgramData%\Application Data\KasperskyLab\adminkit\1093\cert folder on the computer that has Administration Server installed. Before starting to use the Administration Server certificate for authentication, copy the certificate file, klserver.cer, to the computer on which Kaspersky Security Integration Tool for MSP is installed.

To use Administration Server certificate:

1. Click the Select Kaspersky Security Center Administration Server certificate link.
2. In the window that opens, select the Use a certificate check box, click Browse, and then navigate to the certificate file.
3. Click OK to start using the selected certificate for connection.
4. If you want to establish the connection to the Administration Server through a proxy server, select the Use proxy server check box. By default, this check box is cleared.

   If you selected the Use proxy server check box, provide the following proxy-server settings:

   • Address—Network address of the proxy server. Provide the address as a full domain name of the proxy server.
   • User name—User name to connect to the proxy server.
   • Password—Password to connect to the proxy server.
5. Click the Proceed button to connect to the Administration Server using the specified settings.

The system validates the provided settings and connects to the Administration Server.

Creating a Kaspersky Security Center integration with Tigerpaw

After you connect to the Administration Server, an integration settings window opens, where you can create an integration between Tigerpaw and Kaspersky Security Center by means of Kaspersky Security Integration Tool for MSP.

Creation of an integration between Tigerpaw and Kaspersky Security Center is required only when you launch Kaspersky Security Integration Tool for MSP for the first time.

Specifying Tigerpaw integration settings

To create integration with Tigerpaw:

1. In the integration settings window that opens after you connect to the Administration Server, specify the following settings for the newly created integration:
   • Select platform—Select the integration platform from the drop-down list. The list contains the names of all platforms that Kaspersky Security Center can be integrated with. For integration with Tigerpaw, select Tigerpaw.
   • Integration name—Name of the new integration. This field cannot be blank. By default, the integration name is Integration with Tigerpaw. The integration name is displayed in the Kaspersky Security Integration Tool for MSP window as a link that allows you to view and access the integration properties.

     For an integration with Kaspersky Business Hub, click the View integration ID link under the integration name to view the identifier of the integration. You may have to provide this ID to Kaspersky Lab Technical Support for diagnostics and troubleshooting.

   • SOAP user name—ASMX API user name that you created for your integration. This field cannot be blank.
   • SOAP password—Password for the ASMX API user that you created for your integration. This field cannot be blank.

     For details about how to obtain the ASMX API user name and password, see Configuring ASMX API connection parameters.

   • REST public key—Public key generated by Tigerpaw for the rep account that you use for your integration. This field cannot be blank.
   • REST private key—Private key generated by Tigerpaw for the rep account that you use for your integration. This field cannot be blank.

     Tigerpaw generates both public and private keys. For details about how to generate the keys, see Configuring REST API connection parameters.

2. Click the Proceed button when you have finished specifying the integration settings.

   These settings are saved and then used by Kaspersky Security Integration with Tigerpaw to gain access to Tigerpaw items.

Kaspersky Security Center is now integrated with Tigerpaw.

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Adding virtual servers to the integration

After an integration with Tigerpaw is created, a window opens where you can add Kaspersky Security Center virtual servers to the integration. Kaspersky Security Center virtual servers are then mapped to the Tigerpaw accounts.

Adding virtual servers to the integration

To add Kaspersky Security Center virtual servers to the integration:

1. In the window, which lists Kaspersky Security Center virtual servers, select the check boxes next to the existing virtual servers to add them to the integration.

   If you want to add all virtual servers to the integration, select the Select all check box.

2. Click Proceed.

   You will now be able to map these virtual servers to Tigerpaw accounts.

Each virtual server can be added to one integration only. That is, if a virtual server is added to an integration, it is not displayed in a list of virtual servers available for another integration.

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Integrating with Kaspersky Business Hub

This section describes how to create and configure integration between Tigerpaw and Kaspersky Business Hub by means of Kaspersky Security Integration Tool for MSP.

To successfully create integration, connect to Kaspersky Business Hub and perform the steps described in the following sections.

Connecting to Kaspersky Business Hub

When you start Kaspersky Security Integration Tool for MSP, the connection settings window opens. In this window, specify the settings to connect to Kaspersky Business Hub.

Connecting to Kaspersky Business Hub

To connect to Kaspersky Business Hub:

1. In the Start menu, select Kaspersky Security Integration Tool for MSP.
2. In the window that opens, select the Kaspersky Business Hub solution.
3. Specify the following connection settings:
   • User name—Email address that you use to connect to Kaspersky Business Hub. This field cannot be blank.
   • Password—Password that you use to connect to Kaspersky Business Hub. This field cannot be blank.
4. Click the Proceed button to connect to Kaspersky Business Hub by using the specified settings.

The system validates the provided settings and establishes connection to Kaspersky Business Hub.

Creating a Kaspersky Business Hub integration with Tigerpaw

After you connect to the Kaspersky Business Hub, the integration settings window opens, where you can create an integration between Tigerpaw and Kaspersky Business Hub by means of Kaspersky Security Integration Tool for MSP.

Creation of an integration between Tigerpaw and Kaspersky Business Hub is required only when you launch Kaspersky Security Integration Tool for MSP for the first time.

Specifying Tigerpaw integration settings

To create integration with Tigerpaw:

1. In the integration settings window that opens after you connect to Kaspersky Business Hub, specify the following settings for the newly created integration:
   • Select platform—Select the integration platform from the drop-down list. The list contains the names of all platforms that Kaspersky Business Hub can be integrated with. For integration with Tigerpaw, select Tigerpaw.
   • Integration name—Name of the new integration. This field cannot be blank. By default, the integration name is Integration with Tigerpaw. The integration name is displayed in the Kaspersky Security Integration Tool for MSP window as a link that allows you to view and access the integration properties.

     For an integration with Kaspersky Business Hub, click the View integration ID link under the integration name to view the identifier of the integration. You may have to provide this ID to Kaspersky Lab Technical Support for diagnostics and troubleshooting.

   • SOAP user name—ASMX API user name that you created for your integration. This field cannot be blank.
   • SOAP password—Password for the ASMX API user that you created for your integration. This field cannot be blank.

     For details about how to obtain the ASMX API user name and password, see Configuring ASMX API connection parameters.

   • REST public key—Public key generated by Tigerpaw for the rep account that you use for your integration. This field cannot be blank.
   • REST private key—Private key generated by Tigerpaw for the rep account that you use for your integration. This field cannot be blank.

     Tigerpaw generates both public and private keys. For details about how to generate the keys, see Configuring REST API connection parameters.

2. Click the Proceed button when you have finished specifying the integration settings.

   These settings are saved and then used by Kaspersky Security Integration with Tigerpaw to gain access to Tigerpaw items.

Kaspersky Business Hub is now integrated with Tigerpaw.

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Adding Kaspersky Business Hub companies to the integration

After an integration with Tigerpaw is created, a window opens where you can add Kaspersky Business Hub companies to the integration. Kaspersky Business Hub companies are then mapped to the Tigerpaw accounts.

You cannot add separate Kaspersky Endpoint Security Cloud workspaces or Kaspersky Security for Microsoft Office 365 workspaces to the integration. You can add only entire Kaspersky Business Hub companies. All workspaces created for a company in Kaspersky Business Hub are added to the integration.

Adding companies to the integration

To add Kaspersky Business Hub companies to the integration:

1. In the window, which lists Kaspersky Business Hub companies, select the check boxes next to the existing companies to add them to the integration. Icons next to the name of each company show which workspaces are created for this company in Kaspersky Business Hub.

   If you want to add all companies to the integration, select the Select all check box.

2. Click Proceed.

   You will now be able to map these companies to Tigerpaw accounts.

Each Kaspersky Business Hub company can be added to one integration only. That is, if a company is added to an integration, it is not displayed in a list of companies available for another integration.

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Supplementary parameter

The parameter that indicates the type of Kaspersky Business Hub server to which Kaspersky Security Integration Tool for MSP connects may be included in the .config file (IntegrationUI.exe.config) of Kaspersky Security Integration Tool for MSP.

The parameter name is KESCloudServer; and its possible values are:

• production—Kaspersky Security Integration Tool for MSP works with the Production server.
• beta—Kaspersky Security Integration Tool for MSP works with the Beta server.
• test—Kaspersky Security Integration Tool for MSP works with the Test server.

You are strongly urged not to modify the KESCloudServer parameter unless you receive clear instructions from Kaspersky Lab.

The IntegrationUI.exe.config file is stored in the installation folder of Kaspersky Security Integration Tool for MSP. The default path is C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Integration Tool for MSP\IntegrationUI.exe.config.

By default, the KESCloudServer parameter is not displayed in the .config file of Kaspersky Security Integration Tool for MSP.

The KESCloudServer parameter can be specified as follows:

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Managing integrations

This section describes how to edit or delete an existing integration and how to create a new integration. For example, you may have to edit, delete, or create an integration when you change the vendor of your Professional Services Automation system.

Creating a new integration

You can create a new integration in the Kaspersky Security Integration Tool for MSP window.

Creating a new integration

To create a new integration with Tigerpaw:

1. At the top of the Kaspersky Security Integration Tool for MSP window, click the name of the current integration.
2. In the Integration Settings window that opens, click the New integration button.

   A new Integration Settings window opens. The fields for the connection settings are blank.

3. Specify the values for the following settings of the integration:
   • Platform—Select the integration platform from the drop-down list. The list contains the names of all platforms that Kaspersky Security Center or Kaspersky Business Hub can be integrated with. For integration with Tigerpaw, select Tigerpaw.
   • Integration name—Name of the new integration. This field cannot be blank. By default, the integration name is Integration with Tigerpaw. The integration name is displayed in the Kaspersky Security Integration Tool for MSP window as a link that allows you to view and access the integration properties.

     For an integration with Kaspersky Business Hub, click the View integration ID link under the integration name to view the identifier of the integration. You may have to provide this ID to Kaspersky Lab Technical Support for diagnostics and troubleshooting.

   • SOAP user name—ASMX API user name that you created for your integration. This field cannot be blank.
   • SOAP password—Password for the ASMX API user that you created for your integration. This field cannot be blank.

     For details about how to obtain the ASMX API user name and password, see Configuring ASMX API connection parameters.

   • REST public key—Public key generated by Tigerpaw for the rep account that you use for your integration. This field cannot be blank.
   • REST private key—Private key generated by Tigerpaw for the rep account that you use for your integration. This field cannot be blank.

     Tigerpaw generates both public and private keys. For details about how to generate the keys, see Configuring REST API connection parameters.

4. Click OK when you have finished specifying the integration settings.

   The settings are saved and then used by Kaspersky Security Integration with Tigerpaw to gain access to Tigerpaw.

A new integration with Tigerpaw is created.

Editing and viewing an existing integration

You can view and edit settings of an existing integration in the Kaspersky Security Integration Tool for MSP window.

Editing an integration

To view and edit integration with Tigerpaw:

1. At the top of the window, click the name of the integration whose settings you want to view or modify.
2. In the Integration Settings window that opens, in the Select integration drop-down list select the required integration.
3. Modify the following settings of the selected integration:
   • Integration name—Name of the selected integration. By default, the integration name is Integration with Tigerpaw. You can edit this field, however, it cannot be blank.

     For an integration with Kaspersky Business Hub, click the View integration ID link under the integration name to view the identifier of the integration. You may have to provide this ID to Kaspersky Lab Technical Support for diagnostics and troubleshooting.

   • SOAP user name—ASMX API user name that you created for your integration. This field cannot be blank.
   • SOAP password—Password for the ASMX API user that you created for your integration. This field cannot be blank.

     For details about how to obtain the ASMX API user name and password, see Configuring ASMX API connection parameters.

   • REST public key—Public key generated by Tigerpaw for the rep account that you use for your integration. This field cannot be blank.
   • REST private key—Private key generated by Tigerpaw for the rep account that you use for your integration. This field cannot be blank.

     Tigerpaw generates both public and private keys. For details about how to generate the keys, see Configuring REST API connection parameters.

4. Click OK when you have finished editing the integration settings.

   The settings are saved and then used by Kaspersky Security Integration with Tigerpaw to gain access to Tigerpaw.

The integration with Tigerpaw is modified and saved.

Deleting an existing integration

You can delete an existing integration in the Kaspersky Security Integration Tool for MSP window.

When you delete an integration, all virtual servers or companies that were linked to the integration are unbound from the integration but continue to exist in Kaspersky Security Center or Kaspersky Business Hub. All administrators of the deleted integration receive notifications that the integration was deleted, but they can continue to administer Kaspersky Business Hub companies that were linked to this integration.

All Kaspersky Security Center virtual servers or Kaspersky Business Hub companies that are unbound from the deleted integration can be added to other integrations.

To delete integration with Tigerpaw:

1. At the top of the Kaspersky Security Integration Tool for MSP window, click the name of the integration that you want to delete.
2. In the integration window that opens, click Delete to delete the integration.
3. Click Yes to confirm deletion.

The integration settings are cleared, indicating that the integration is deleted.

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Configuring integration in Kaspersky Security Integration with Tigerpaw

The purpose of Kaspersky Security Integration Tool for MSP is to configure integration between Tigerpaw and the Kaspersky Lab solution you use: Kaspersky Security Center or Kaspersky Business Hub.

Using Kaspersky Security Integration Tool for MSP, you can do the following:

• Map Tigerpaw accounts to Kaspersky Security Center virtual servers or Kaspersky Business Hub companies.
• Configure service order creation in Tigerpaw.
• Map Kaspersky Lab security applications to existing Tigerpaw price book items.
• Configure automated billing.

Mapping accounts and enabling automatic billing

Use the Accounts tab in the Kaspersky Security Integration Tool for MSP window to set up and modify mapping between accounts in Tigerpaw and virtual servers or companies in your Kaspersky Lab solution. To set up mapping, accounts must be created in Tigerpaw, while virtual servers must be added to Kaspersky Security Center Administration Server or companies must be created in Kaspersky Business Hub.

On the Accounts tab, you can also enable automatic billing for your Tigerpaw accounts. This means that information about the number of licenses for Kaspersky Lab security applications provided during the current billing period can be updated regularly and automatically in Tigerpaw. Timely updating lets you prepare customer invoices more quickly and easily.

When you click the Accounts tab, a list is displayed, showing virtual servers or companies and their corresponding Tigerpaw accounts. You can add existing virtual servers or companies to the integration and map Tigerpaw accounts to them. You can also delete mapping between a virtual server or company and its corresponding account. In this case, neither the virtual server / company nor the account is deleted; instead, the link between them is broken.

Mapping accounts and enabling automatic billing

The following sections explain how to add or remove virtual servers or companies to / from the integration and how to configure automatic billing.

Adding and removing virtual servers or companies

You can add existing virtual servers or companies to the integration or remove them from the integration.

To add or remove virtual servers or companies to / from the integration:

1. In the Kaspersky Security Integration Tool for MSP window, click the Companies tab.
2. Click the Add / remove virtual servers link if you use Kaspersky Security Center, or the Add / remove companies link if you use Kaspersky Business Hub, and then do one of the following:
   • Select check boxes next to existing virtual servers or companies to add them to the integration. Then you can match these virtual servers or companies to Tigerpaw accounts.
   • Clear check boxes next to virtual servers or companies to remove them from the integration. This action does not remove the virtual servers from Kaspersky Security Center or companies from Kaspersky Business Hub; it only deletes the mapping between the virtual servers or companies and the Tigerpaw accounts.
3. Click OK.

Each virtual server or company can be added to one integration only. That is, if a virtual server or a company is added to an integration, it is not displayed in a list of virtual servers or companies available for another integration.

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Setting up automatic billing

You can map virtual servers or companies to Tigerpaw accounts and configure automatic billing for the selected accounts.

To set up mapping between virtual servers or companies and Tigerpaw accounts, and edit billing settings:

1. In the Kaspersky Security Integration Tool for MSP window, click the Accounts tab.
2. In the Virtual server column (if you use Kaspersky Security Center) or in the Company column (if you use Kaspersky Business Hub), locate the virtual servers or companies to which to map the Tigerpaw account.

   If you have a long list of virtual servers or companies, use the search box located above the table, on the right, to find the required virtual server or company. Type any part of the virtual server or company name in the search box and click the Search button. Only the virtual servers or companies whose names contain the string you entered are displayed.

3. In the Tigerpaw account column, click the drop-down arrow and select the account that you want to map to the virtual server or company.

   One-to-one mapping is supported. You can map one virtual server or one company to a single Tigerpaw account.

4. Turn automatic billing on or off for the Tigerpaw account by using the toggle button in the Billing settings column.

   To use automatic billing, you must set up mapping between Kaspersky Lab security applications and their Tigerpaw equivalents—price book items. For details, see Mapping Tigerpaw price book items to security applications.

   The Tigerpaw account, for which automatic billing is enabled, must be cross-referenced to the External Product associated with the API User credentials that you provided for the integration. For details, see the "Assign External Products to an Account" section in Tigerpaw online Help.

5. Click the Select agreement drop-down arrow in the Billing settings column and select one of the available agreements associated with the account you selected in the Tigerpaw account column. Each agreement in the list has agreement number and start date.

   A recurring agreement must exist for the account in Tigerpaw in order for automatic billing to be set up successfully. Recurring agreements for accounts are created and managed in Tigerpaw. For more details refer to Tigerpaw documentation.

6. Click the Select price level drop-down arrow in the Billing settings column and select the appropriate price level for the client’s account. Price levels simplify support of multiple standard prices. For example, you may define one price level for standard price-list price, and another price level with a discount for special customers. The price level selected for the account is used by Kaspersky Security Integration Service for MSP when automatically setting up an additional charge price. This price is used when the client is billed for using Kaspersky Lab security applications. For details on price levels, refer to Tigerpaw documentation.

   For details on automatic billing, refer to section How automatic billing works.

7. If necessary, repeat steps 2 to 6 for each pair: virtual server-account or company-account.
8. Click the Save changes button to save your mapping.

After the accounts are mapped to the virtual servers or companies and automatic billing is configured, the additional charges for usage of licensed Kaspersky Lab security applications are automatically created for these accounts in Tigerpaw. These additional charges are created for the specified agreements with price levels corresponding to the accounts.

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How automatic billing works

You can configure automatic billing to enable Kaspersky Security Integration with Tigerpaw to create, and update daily, the Additional Charges for the Agreements associated with Tigerpaw accounts. When automatic billing is configured, information about usage of Kaspersky Lab security applications on managed computers is transferred to Tigerpaw automatically, allowing faster periodic generation of invoices for your customers. For information about enabling and configuring automatic billing, refer to Setting up automatic billing.

The Tigerpaw account, for which automatic billing is enabled, must be cross-referenced to the External Product associated with the API User credentials that you provided for the integration. For details, see the "Assign External Products to an Account" section in Tigerpaw online Help.

Automatic billing works according to the following rules:

• Kaspersky Security Integration Service for MSP runs automatic billing daily, so that you have up-to-date usage information in Tigerpaw any time you have to generate an invoice for a client.
• Kaspersky Security Integration Service for MSP creates additional charges to the agreements only for those Kaspersky Lab security applications that are mapped to Tigerpaw price book items. For details, refer to Mapping Tigerpaw price book items to security applications.
• To get usage information for a particular account, Kaspersky Security Integration Service for MSP calculates how many devices managed by the virtual server or connected to the company associated with this account utilize licenses for the Kaspersky Lab security applications. Only unexpired and active commercial keys and subscriptions are counted. Servers and workstations are counted separately if the Bill devices by category option is selected when Kaspersky Lab security applications and Tigerpaw price book items are mapped. Also, Kaspersky Security Integration Service for MSP calculates how many Kaspersky Security for Microsoft Office 365 mailboxes are protected.

To differentiate the pricing policy for two types of devices (servers and workstations), a separate billing feature is available. Kaspersky Security Integration Tool for MSP supports two billing configurations:

• Associates a single licensed Kaspersky Lab security application with a single Tigerpaw price book item.
• Associates a single licensed Kaspersky Lab security application with three different Tigerpaw price book items: one for servers, a second for workstations, and a third for non-Windows devices.

  Some Kaspersky Lab applications, for example, Kaspersky Endpoint Security Cloud Plus, use the per-user licensing model and do not support separate billing for servers and workstations. Such applications can be associated with a single Tigerpaw price book item only.

  In this case, Tigerpaw analyzes the type of client device (server or workstation) that uses the Kaspersky Lab license. Data about each Kaspersky Lab security application license used by the device is associated with the Tigerpaw price book item mapped to this Kaspersky Lab security application.

  For example, if a client company uses Kaspersky Endpoint Security for Business Advanced on 100 devices, where 90 of them are workstations and 10 are servers, Kaspersky Security Integration Service for MSP does the following:

  • Creates an Additional Charge on 90 devices for the Tigerpaw price book item for workstations.
  • Creates an Additional Charge on 10 devices for the Tigerpaw price book item for servers.

Setting up service order creation

This section explains how to set up service order creation for your Tigerpaw accounts.

About setting up service order creation

Service orders allow timely responses to different types of events or changes in computer status that occur on the network. Automated service order creation allows you to reduce significantly the time spent monitoring and managing your Tigerpaw accounts.

You must establish service order creation rules to enable automatic creation and assignment of service orders in Tigerpaw. You can set up creation and assignment of service orders depending on the event severity or when a computer status changes to Critical or Warning in Kaspersky Lab security applications.

Service orders created on the basis of computer status changes are automatically closed when the corresponding issue is resolved and the status description that triggered the service order creation is no longer relevant. For example, when the status of a computer becomes Warning because a "Databases are out of date" status description is assigned, a corresponding service order is created. When the databases are updated, the status description "Databases are out of date" is no longer relevant, and the service order is automatically closed. However, the computer status might remain Warning because of other status descriptions, for example, "Many viruses detected".

Kaspersky Security Integration Service for MSP is not able to close a service order while it is being opened in the Tigerpaw graphical user interface, as Tigerpaw locks such service orders for editing through the API. After the user, who viewed the service order in Tigerpaw, leaves the Service Orders page, Kaspersky Security Integration Service for MSP automatically closes the service order shortly thereafter.

Service orders created on the basis of the Mailboxes protection is not provided and License-related issue occurred events that occur in Kaspersky Security for Microsoft Office 365 are also closed when the corresponding issue is resolved.

Service orders created on the basis of all other events that occur in Kaspersky Security for Microsoft Office 365 and service orders created on the basis of events that occur in Kaspersky Security Center or Kaspersky Endpoint Security Cloud are not closed automatically, so you must close these service orders manually.

You can create and modify service order creation rules for your Tigerpaw accounts. Service order creation rules are applicable to all accounts that are mapped to Kaspersky Security Center virtual servers or Kaspersky Business Hub companies. Service order creation rules are configured individually for events and for computer statuses. When configuring integration between Tigerpaw and Kaspersky Business Hub, you must set up service order creation separately for Kaspersky Endpoint Security Cloud and Kaspersky Security for Microsoft Office 365.

General service order creation settings

In the General section of the Service orders tab, you can configure general settings for service order creation. General settings are applicable to all service orders that have been automatically created in Tigerpaw as a result of events or computer status changes that occur in Kaspersky Lab security applications. General settings provide the required initial values to the service order attributes so that service orders are created correctly in Tigerpaw.

Configuring general service order creation settings

To configure general settings for service order creation:

1. In the Kaspersky Security Integration Tool for MSP window, click the Service orders tab.
2. In the left pane, select the General section.

   The General Settings right pane allows you to configure general settings for service order creation.

3. Edit the following settings:
   • In the Service order rep drop-down list, select the person to assign the newly created service orders to, when they are automatically created in Tigerpaw when an event is triggered or a change in computer status occurs. This value is required.
   • In the New service order status drop-down list, select the status to be assigned to new service orders that are automatically created in Tigerpaw as a result of an event occurrence or a change in computer status. This value is required.
   • In the Closed service order status drop-down list, select the status to be assigned to service orders when they are automatically closed by Kaspersky Security Integration Service for MSP after the corresponding issue in the Kaspersky Lab security application has been resolved. This value is required.
4. When you finish configuring general service order creation settings, click the Save changes button to save the settings.

   General service order creation settings are configured and service orders in Tigerpaw are created in accordance with the specified rules.

You can cancel changes and reset general service order creation settings to their last saved values.

To cancel changes to general service order creation settings and restore last saved values:

1. Open the Service orders tab and in the left pane select the General section.
2. Click the Cancel changes button.

You can also reset general service order creation settings to their default values.

To reset general service order creation settings to their default values:

1. Open the Service orders tab and in the left pane select the General section.
2. Click the Reset to defaults link.

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Service orders for events

The service order creation settings depend on the Kaspersky Lab solution that you use: Kaspersky Security Center or Kaspersky Business Hub.

Service orders for events that occur in Kaspersky Security Center

On the Service orders tab, you can configure service order creation rules for events that occur in Kaspersky Security Center. You can edit service order creation settings either for an individual event or for several events at the same time.

Configuring service order creation for events

To set up service order creation for events:

1. In the Kaspersky Security Integration Tool for MSP window, click the Service orders tab.
2. In the left pane, select the Events section to configure service order creation for events.
3. Do one of the following:
   • To configure service order creation for one event severity, use the toggle button in the Create service order column to enable service order creation for the corresponding event severity. In the Lifetime, Board, Priority, and Type columns, edit the settings as required.

     By default, service order creation is disabled for all event severities.

   • To configure service order creation for one or several event severities simultaneously, select the lines that contain required event severities, and then click the Edit button above the table. The Service order settings for events window opens.

     Editing service order creation settings for multiple event severities is useful if you want to assign the same settings to these event severities. If you want the service order creation settings to be different, edit them individually for each event severity.

   You can edit the following service order creation settings:

   • On / Off (or, in the main window, the toggle button)—Enable or disable service order creation for the selected event severities.
   • Lifetime—Select the period, in days, during which the events are still relevant. The default value is 1 day.

     This value is used to determine whether to create a service order for an event in Tigerpaw. If the connection between Tigerpaw and Kaspersky Security Center has been broken and events have not been sent for some time, only events more recent than the specified period are sent to Tigerpaw as service orders. A different relevance period can be set for different event severities.

   • Board—Select the board to assign the service order to. Boards are configured in Tigerpaw.
   • Priority—Select the priority for the service orders created in Tigerpaw. Assigning priorities to the service orders created for computer status change is used to prioritize corresponding service orders in Tigerpaw. The service order priority allows you to respond to the issues in order of their importance, so that more urgent problems can be resolved sooner. This setting is required.
   • Type—Select the type to be assigned to the service order.

   

   Service order settings for events window

4. When you finish configuring service order creation for events, click the Save changes button to save the settings.

   Service order creation for event severities is configured and service orders in Tigerpaw will be created in accordance with the specified rules.

You can cancel changes and reset service order creation settings to their last saved values.

To cancel changes of service order creation settings and restore last saved values:

1. Open the Service orders tab.
2. In the left pane, select the Events section.
3. Click the Cancel changes button.

You can also reset service order creation settings to their default values.

To reset service order creation settings to their default values:

1. Open the Service orders tab.
2. In the left pane, select the Events section.
3. Click the Reset to defaults link.

Service orders for events that occur in Kaspersky Endpoint Security Cloud and Kaspersky Security for Microsoft Office 365

On the Service orders tab, you can configure service order creation rules for events that occur in Kaspersky Endpoint Security Cloud and Kaspersky Security for Microsoft Office 365. You can edit service order creation settings either for an individual event or for several events at the same time.

Configuring service order creation for events

To set up service order creation for events:

1. In the Kaspersky Security Integration Tool for MSP window, click the Service orders tab.
2. In the left pane, click the Kaspersky Lab security application name, and then select the Events section to configure service order creation for events. You can configure service order creation separately for events that occur in Kaspersky Endpoint Security Cloud and Kaspersky Security for Microsoft Office 365.
3. Do one of the following:
   • To configure service order creation for one event severity (in Kaspersky Endpoint Security Cloud) or for one event type (in Kaspersky Security for Microsoft Office 365), use the toggle button in the Create service order column to enable service order creation for the corresponding event severity or event type. In the Lifetime, Board, Priority, and Type columns, edit the settings as required.

     By default, service order creation is disabled for all event severities or event types.

   • To configure service order creation for one or several event severities or event types simultaneously, select the lines that contain required event severities or event types, and then click the Edit button above the table. The Service order settings for events window opens.

     Editing service order creation settings for multiple event severities or event types is useful if you want to assign the same settings to these event severities or event types. If you want the service order creation settings to be different, edit them individually for each event severity or event type.

   You can edit the following service order creation settings:

   • On / Off (or, in the main window, the toggle button)—Enable or disable service order creation for the selected event severities or event types.
   • Lifetime—Select the period, in days, during which the events are still relevant. The default value is 1 day. This setting is not present for events that occur in Kaspersky Security for Microsoft Office 365.

     This value is used to determine whether to create a service order for an event in Tigerpaw. If the connection between Tigerpaw and Kaspersky Endpoint Security Cloud has been broken and events have not been sent for some time, only events more recent than the specified period are sent to Tigerpaw as service orders. A different relevance period can be set for different event severities.

   • Board—Select the board to assign the service order to. Boards are configured in Tigerpaw.
   • Priority—Select the priority for the service orders created in Tigerpaw. Assigning priorities to the service orders created for computer status change is used to prioritize corresponding service orders in Tigerpaw. The service order priority allows you to respond to the issues in order of their importance, so that more urgent problems can be resolved sooner. This setting is required.
   • Type—Select the type to be assigned to the service order.

   

   Service order settings for events window

4. When you finish configuring service order creation for events, click the Save changes button to save the settings.

   Service order creation for event severities or event types is configured and service orders in Tigerpaw will be created in accordance with the specified rules.

You can cancel changes and reset service order creation settings to their last saved values.

To cancel changes of service order creation settings and restore last saved values:

1. Open the Service orders tab.
2. In the left pane, click the Kaspersky Lab security application name, and then select the Events section.
3. Click the Cancel changes button.

You can also reset service order creation settings to their default values.

To reset service order creation settings to their default values:

1. Open the Service orders tab.
2. In the left pane, click the Kaspersky Lab security application name, and then select the Events section.
3. Click the Reset to defaults link.

Service orders for computer statuses

On the Service orders tab, you can configure service order creation rules for the computer statuses. This allows service orders to be created in Tigerpaw when the computer status in Kaspersky Security Center or Kaspersky Endpoint Security Cloud changes to Warning or Critical. You can edit service order creation settings either for an individual computer status or for several statuses at the same time.

Configuring service order creation for computer statuses

To set up service order creation for computer status:

1. In the Kaspersky Security Integration Tool for MSP window, click the Service orders tab.
2. In the left pane, select the Warning status or Critical status section to configure service order creation for computer statuses.
3. Do one of the following:
   • To configure service order creation for one status, use the toggle button in the Create service order column to enable service order creation for the corresponding status change. In the Board, Priority, and Type columns, edit the settings as required.

     By default, service order creation is disabled for all computer status descriptions.

   • To configure service order creation for one or several statuses simultaneously, select the lines that contain required status description, and then click the Edit button above the table. In the Service order settings for computer status change window that opens, edit the settings as required.

     Editing service order creation settings for multiple computer statuses is useful if you want to assign the same settings to these computer statuses. If you want the service order creation settings to be different, edit them individually for each computer status.

   You can edit the following service order creation settings:

   • On / Off (or, in the main window, the toggle button)—Enable or disable service order creation for the selected status changes.
   • Board—Select the board to assign the service order to. Boards are configured in Tigerpaw.
   • Priority—Select the priority for the service orders created in Tigerpaw. Assigning priority levels to the service orders created for computer status change is used to prioritize corresponding service orders in Tigerpaw. The service order priority allows you to respond to issues in order of their importance, so that more urgent problems can be resolved sooner. This setting is required.
   • Type—Select the type to be assigned to the service order.

   

   Service order settings for computer status change window

4. When you finish configuring service order creation for computer statuses, click the Save changes button to save the settings.

   Service order creation for computer statuses is configured and service orders in Tigerpaw will be created in accordance with the specified rules.

You can cancel changes and reset service order creation settings to their last saved values.

To cancel changes of service order creation settings and restore last saved values:

1. Open the Service orders tab.
2. In the left pane, click the Kaspersky Lab solution name, and then select the Warning status or Critical status section.
3. Click the Cancel changes button.

You can also reset service order creation settings to their default values.

To reset service order creation settings to their default values:

1. Open the Service orders tab.
2. In the left pane, click the Kaspersky Lab solution name, and then select the Warning status or Critical status section.
3. Click the Reset to defaults link.

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Mapping Tigerpaw price book items to security applications

Set up mapping between Kaspersky Lab security applications and Tigerpaw price book items, so that usage information about Kaspersky Lab security applications appears in Tigerpaw as additional charges to the agreements of the accounts.

On the Price book items tab of the Kaspersky Security Integration Tool for MSP window, you can map Kaspersky Lab security applications to Tigerpaw price book items. You can edit existing mapping between security applications and price book items as well.

The list of available security applications differs depending on which Kaspersky Lab solution you use: Kaspersky Security Center or Kaspersky Business Hub.

Create price book items in Tigerpaw for the Kaspersky Lab security applications that you provide to your clients before setting up mapping.

Mapping Kaspersky Lab security applications to Tigerpaw price book items

To set up mapping between Kaspersky Lab security applications and Tigerpaw price book items:

1. In the Kaspersky Security Integration Tool for MSP window, click the Price book items tab.
2. To differentiate the pricing policy for two types of devices (servers and workstations), use the Bill devices by category toggle button to turn on this feature.

   Some Kaspersky Lab applications, for example, Kaspersky Endpoint Security Cloud Plus, use the per-user licensing model and do not support separate billing for servers and workstations. Such applications can be associated with a single Tigerpaw price book item only.

3. Map Kaspersky Lab security applications in the Kaspersky Lab security application column to Tigerpaw price book items in the Price book items column.

   If the Bill devices by category feature is disabled, each Kaspersky Lab security application can be mapped to one Tigerpaw price book item only. Otherwise, map each Kaspersky Lab security application to three Tigerpaw price book items:

   1. In the Windows workstations drop-down list, select a Tigerpaw price book item. The price of this price book item will be used during billing for all of the workstations that use the license for the corresponding Kaspersky Lab security application.
   2. In the Windows servers drop-down list, select a Tigerpaw price book item. The price of this price book item will be used during billing for all of the servers that use the license for the corresponding Kaspersky Lab security application.
   3. In the Non-Windows devices drop-down list, select a Tigerpaw price book item. The price of this price book item will be used during billing for all of the non-Windows devices that use the license for the corresponding Kaspersky Lab security application.
4. When you have finished with mapping, click the Save changes button to save the mapping.

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Viewing accounts not integrated with Kaspersky Lab security applications

When configuring integration with Tigerpaw it is useful to check whether all Tigerpaw accounts are connected to Kaspersky Security Center virtual servers / Kaspersky Business Hub companies, or whether you accidentally skipped one or more accounts. For this purpose, you can use Tigerpaw Matrix template views that allow you to display all existing Tigerpaw accounts together with the virtual servers or companies to which they are mapped.

Kaspersky Security Integration with Tigerpaw adds its own fields to the Tigerpaw configuration. You can use these fields to create Accounts Matrix templates based on integration-specific information. For example, using standard Tigerpaw functionality, you can select clients that are not integrated with Kaspersky Security Center or Kaspersky Business Hub—that is, the clients whose accounts do not have a corresponding virtual server or company. Then you can manually, using filters, exclude accounts that do not use Kaspersky Lab security applications from your selection.

To view Tigerpaw accounts that are not mapped to virtual servers or companies:

1. Log in to Tigerpaw with your credentials.
2. In Tigerpaw, create a custom Accounts Matrix template and include the desired fields, for example:
   • Acct. Name from the General section.
   • Acct. No. from the General section.
   • Acct. Type from the General section.
   • Accounts Kaspersky virtual server or Accounts Kaspersky company from the Custom Fields section.

   Refer to Tigerpaw documentation for details about the Matrix template.

3. Filter the resulting information by the account type (for example, Customer) and by the name of the virtual server or company (for example, Is not empty).

   If the name of the virtual server or company is empty, the account is not mapped to any virtual server or company.

Configuring integration by using the registry

By using the Microsoft Windows registry, you can configure the integration as follows:

• Enable or disable tracing.
• Change the maximum time before updated integration settings are applied.

Enabling and disabling tracing

Refer to the "Enabling and disabling tracing by using the registry" section.

Changing the maximum time before updated integration settings are applied

After you update integration settings in Kaspersky Security Integration Tool for MSP, Kaspersky Security Integration Service for MSP applies them not immediately but within a certain time interval. By default, this interval is 15 minutes. If you use an on-premises version of a Kaspersky Lab solution, you can change the interval by using Microsoft Windows registry, as described later in this section. For a Cloud version of a Kaspersky Lab solution, the interval is specified by Kaspersky Lab specialists.

To change the maximum time before updated integration settings are applied:

Before editing the Windows registry, it is recommended that you back up the registry.

1. Click the Start button.
2. In the Start menu, in either the Run box or the Search box, type regedit and press Enter.

   The Registry Editor window opens.

   If you have restricted access to the Windows computer to which you are logged in, you might not be able to access the registry.

3. In the Registry Editor window, navigate to the Kaspersky Security Integration Service for MSP registry key. It is available by one of the following registry subkeys (paths):
   • HKEY_LOCAL_MACHINE\SOFTWARE\KasperskyLab\Kaspersky Security Integration Service for MSP
   • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KasperskyLab\Kaspersky Security Integration Service for MSP
4. Edit the value of the ConfigReloadIntervalMinutes setting by specifying the required number of minutes.
5. Click OK in the Edit window to save your changes.
6. Close the Registry Editor window.

The value is changed.

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Managing administrators

You can manage the administrators related to the integration with Kaspersky Business Hub. You can add the accounts of existing Kaspersky Business Hub users as administrators of your integration. You can also remove administrators from the integration if you do not want them to work with the integration.

You can manage administrators within the integration only if Kaspersky Business Hub solution is used. For Kaspersky Security Center solution, this functionality is unavailable.

When you add administrators to the integration, they have the same rights as existing administrators: they can administer all workspaces bound to this integration and manage the integration settings.

When you remove administrators from the integration, these administrators can no longer manage this integration and cannot administer its workspaces. You may have to remove administrators, for example, if they stop working for your company or move to new positions within the company and are no longer allowed to manage integrations.

All remaining administrators who have access to the integration can add or remove administrators to / from this integration.

Managing administrators

The following sections explain how to add or remove an administrator to / from the integration.

Adding administrators

When you add administrators to an integration, they have the same rights as existing administrators: they can administer Kaspersky Endpoint Security Cloud workspaces and Kaspersky Security for Microsoft Office 365 workspaces of all Kaspersky Business Hub companies bound to this integration and can manage the integration settings.

To add administrators:

1. In the Kaspersky Security Integration Tool for MSP window, click the Administrators tab.
2. Click the Add link to add administrators.
3. In the Add administrators dialog box that opens, specify the email addresses and aliases associated with the Kaspersky Lab accounts of the users that you want to add as new administrators. You can add several administrators at a time.
   • Use a semicolon to separate the email address and alias of an administrator.
   • Type the data for each administrator in a new line.

     Only users registered in Kaspersky Business Hub can be added to the integration.

4. Click Next and check the data that you provided. If everything is correct, click Finish to add the administrators to the integration. If you want to change the information you provided, click Back.
5. After you perform all the actions with administrators' accounts, click the Save changes button.

The new administrators are added to the integration and gain access to all workspaces within this integration.

Removing administrators

When you remove administrators from an integration, they can no longer manage the integration. However, the administrators' Kaspersky Lab accounts are not deleted; they are merely unbound from the integration, so that the administrators cannot manage the integration or administer its workspaces.

To remove administrators:

1. In the Kaspersky Security Integration Tool for MSP window, click the Administrators tab.
2. Select the check boxes next to the names of administrators you want removed from the integration.

   If you want to select all administrators, select the check box in the column header.

   You cannot remove all administrators from the integration. An integration must have at least one administrator.

3. Click the Delete link to remove the selected administrators.
4. After you perform all the actions with the administrators' accounts, click the Save changes button.

The selected administrators are removed from the integration and lose their rights to administer workspaces bound to the integration.

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Enabling and disabling tracing

The following sections explain how to enable and disable tracing for Kaspersky Security Integration with Tigerpaw components.

You may have to save traces of Kaspersky Security Integration with Tigerpaw, for example, if you contact Technical Support and they ask you to provide the traces for diagnostics and troubleshooting. It is recommended to disable tracing when an issue is resolved, as tracing requires additional resources and additional memory to store trace files. It is also recommended to remove trace files from your computer after the issue that required tracing is resolved, because the trace files may contain personal and confidential data.

By default, tracing is disabled.

There are two ways of enabling and disabling tracing for Kaspersky Security Integration with Tigerpaw components:

• Using the Microsoft Windows registry.
• In the .config files of Kaspersky Security Integration with Tigerpaw components.

Enabling and disabling tracing by using the registry

You can enable and disable tracing by using the Microsoft Windows registry.

To enable or disable tracing:

Before editing the Windows registry, it is recommended that you back up the registry.

1. Click the Start button.
2. In the Start menu, either in the Run box or the Search box, type regedit and press Enter.

   The Registry Editor window opens.

   If you have restricted access to the Windows computer you are logged into, you might not be able to access the registry.

3. In the Registry Editor window, navigate to the Kaspersky Security Integration Service for MSP or Kaspersky Security Integration Tool for MSP registry key. They are available by one of the following paths:
   • Kaspersky Security Integration Service for MSP
     • HKEY_LOCAL_MACHINE\SOFTWARE\KasperskyLab\Kaspersky Security Integration Service for MSP
     • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KasperskyLab\Kaspersky Security Integration Service for MSP
   • Kaspersky Security Integration Tool for MSP

     If the Kaspersky Security Integration Tool for MSP registry key is not displayed, either run Kaspersky Security Integration Tool for MSP as administrator (by right-clicking the application icon and selecting Run as administrator), or create the registry key manually.

     • HKEY_LOCAL_MACHINE\SOFTWARE\KasperskyLab\Kaspersky Security Integration Tool for MSP
     • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KasperskyLab\Kaspersky Security Integration Tool for MSP
4. Edit the value of the EnableTraces parameter as follows:
   • 1—To enable tracing.
   • 0—To disable tracing.
5. Click OK in the Edit window to save your changes.
6. Close the Registry Editor window.

The trace files are saved to the .log files in the application installation folder:

• For Kaspersky Security Integration Tool for MSP the file is IntegrationUI.log, by default saved to the C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Integration Tool for MSP folder.
• For Kaspersky Security Integration Service for MSP the file is IntegrationServer.log, by default stored in the C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Integration Service for MSP folder.

When you uninstall Kaspersky Security Integration Tool for MSP and Kaspersky Security Integration Service for MSP, the trace files are removed together with the application.

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Enabling and disabling tracing by using the .config files

You can enable and disable tracing in the .config files of Kaspersky Security Integration Tool for MSP and Kaspersky Security Integration Service for MSP. The files are stored in the installation folders of the corresponding products.

To enable or disable tracing:

1. Navigate to the .config file of the Kaspersky Security Integration with Tigerpaw component for which you want to enable or disable tracing. The .config file is stored in the installation folder. By default, the navigation paths are:
   • For Kaspersky Security Integration Tool for MSP the file is IntegrationUI.exe.config, by default stored in the C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Integration Tool for MSP folder.
   • For Kaspersky Security Integration Service for MSP the file is IntegrationServer.exe.config, by default stored in the C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Integration Service for MSP folder.
2. Open the .config file with any text editor and change the value of the minlevel attribute of the logger element as follows:
   • To enable tracing, set the value of the minlevel attribute to Debug.

     <logger name="MSPIntegration.*" writeTo="fileTarget" minlevel="Debug" />

   • To disable tracing, set the value of the minlevel attribute to Off.

     <logger name="MSPIntegration.*" writeTo="fileTarget" minlevel="Off" />

3. Save and close the modified .config file.

The trace files are saved to the .log files in the application installation folder:

• For Kaspersky Security Integration Tool for MSP the file is IntegrationUI.log, by default saved to the C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Integration Tool for MSP folder.
• For Kaspersky Security Integration Service for MSP the file is IntegrationServer.log, by default stored in the C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Integration Service for MSP folder.

When you uninstall Kaspersky Security Integration Tool for MSP and Kaspersky Security Integration Service for MSP, the trace files are removed together with the application.

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Custom fields in Tigerpaw

Kaspersky Security Integration with Tigerpaw provides easy access to valuable integration-specific information on Tigerpaw accounts directly from the Tigerpaw GUI. You can view this information in the Account Details window by clicking the Custom Fields link in the Summary section, and use this information in Tigerpaw Matrix views.

The following custom fields are available for the Tigerpaw accounts in the Kaspersky custom category:

• If you use Kaspersky Security Center:
  • Kaspersky virtual server—Name of the virtual server mapped to this account in Kaspersky Security Integration Tool for MSP.
• If you use Kaspersky Business Hub:
  • Kaspersky workspace—Name of the Kaspersky Business Hub company mapped to this account in Kaspersky Security Integration Tool for MSP.
  • Kaspersky workspace URL—Link to open your Kaspersky Business Hub company.

If you accidentally deleted the custom fields created by the integration, you can restore them by using the following workaround. However, this workaround works only the first time you save changes in parameter values after Kaspersky Security Integration Tool for MSP starts.

To restore the Kaspersky custom category and its fields:

1. Start or restart Kaspersky Security Integration Tool for MSP.
2. Change the value for any setting on any tab (Accounts, Service orders, or Price book items) to activate the Save changes button.
3. Click the Save changes button.

   The Kaspersky section is displayed after you save changes to your integration.

4. Set the parameter that you changed in step 2 to the original value, and then save your settings.

The Kaspersky custom category and its fields become available in each Tigerpaw account details window.

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Glossary

Administration Server

A component of Kaspersky Security Center that centrally stores information about all Kaspersky Lab applications that are installed within the corporate network. Administration Server can also be used to manage these applications.

Administration Server client (Client computer)

A computer, server, or workstation on which Network Agent and managed Kaspersky Lab applications are running.

Anti-virus databases

Databases that contain information about computer security threats known to Kaspersky Lab as of when the anti-virus databases are released. Entries in anti-virus databases allow malicious code to be detected in scanned objects. Anti-virus databases are created by Kaspersky Lab specialists and updated hourly.

Kaspersky Business Hub company

Virtual Administration Server by Kaspersky Lab that is designed to manage a security software suite on devices connected to Kaspersky Endpoint Security Cloud and/or Kaspersky Security for Microsoft Office 365, as well as to store individual settings of Kaspersky Endpoint Security Cloud and/or Kaspersky Security for Microsoft Office 365 and the registration data of a company using any of these products.

Network Agent

A Kaspersky Security Center component that enables interaction between the Administration Server and Kaspersky Lab applications that are installed on a specific network node (workstation or server).

Virus

A program that infects other ones, by adding its code to them in order to gain control when infected files are run. This simple definition allows identifying the main action performed by any virus: infection.

Contact Technical Support

This section describes how to get technical support and the terms on which it is available.

How to get technical support

If you cannot find a solution to your issue in the Kaspersky Security Integrations for MSP documentation or in any of the sources of information about Kaspersky Security Integrations for MSP, contact Technical Support. Technical Support specialists will answer all your questions about configuring and using Kaspersky Security Integrations for MSP.

Before contacting Technical Support, please read the support rules.

You can contact Technical Support in one of the following ways:

• By visiting the Technical Support website
• By sending a request to Technical Support from the Kaspersky CompanyAccount portal

Technical Support via Kaspersky CompanyAccount

Kaspersky CompanyAccount is a portal for companies that use Kaspersky Lab applications. The Kaspersky CompanyAccount portal is designed to facilitate interaction between users and Kaspersky Lab specialists through online requests. You can use Kaspersky CompanyAccount to track the status of your online requests and store a history of them as well.

You can register all of your organization's employees under a single account on Kaspersky CompanyAccount. A single account lets you centrally manage electronic requests from registered employees to Kaspersky Lab and also manage the privileges of these employees via Kaspersky CompanyAccount.

The Kaspersky CompanyAccount portal is available in the following languages:

• English
• Spanish
• Italian
• German
• Polish
• Portuguese
• Russian
• French
• Japanese

To learn more about Kaspersky CompanyAccount, visit the Technical Support website.

AO Kaspersky Lab

Kaspersky Lab is a world-renowned vendor of systems protecting computers against digital threats, including viruses and other malware, unsolicited email (spam), and network and hacking attacks.

In 2008, Kaspersky Lab was rated among the world’s top four leading vendors of information security software solutions for end users (IDC Worldwide Endpoint Security Revenue by Vendor). Kaspersky Lab is the preferred vendor of computer protection systems for home users in Russia (IDC Endpoint Tracker 2014).

Kaspersky Lab was founded in Russia in 1997. It has since grown into an international group of companies with 38 offices in 33 countries. The company employs more than 3,000 skilled professionals.

Products. Kaspersky Lab products provide protection for all systems, from home computers to large corporate networks.

The personal product range includes security applications for desktop, laptop, and tablet computers, smartphones and other mobile devices.

The company offers protection and control solutions and technologies for workstations and mobile devices, virtual machines, file and web servers, mail gateways, and firewalls. The company's portfolio also features specialized products providing protection against DDoS attacks, protection for industrial control systems, and prevention of financial fraud. Used in conjunction with centralized management tools, these solutions ensure effective automated protection for companies and organizations of any size against computer threats. Kaspersky Lab products are certified by major test laboratories, compatible with software from diverse vendors, and optimized to run on many hardware platforms.

Kaspersky Lab virus analysts work around the clock. Every day they uncover hundreds of thousands of new computer threats, create tools to detect and disinfect them, and include their signatures in databases used by Kaspersky Lab applications.

Technologies. Many technologies that are now part and parcel of modern anti-virus tools were originally developed by Kaspersky Lab. It is no coincidence that many other developers use the Kaspersky Anti-Virus engine in their products, including: Alcatel-Lucent, Alt-N, Asus, BAE Systems, Blue Coat, Check Point, Cisco Meraki, Clearswift, D-Link, Facebook, General Dynamics, H3C, Juniper Networks, Lenovo, Microsoft, NETGEAR, Openwave Messaging, Parallels, Qualcomm, Samsung, Stormshield, Toshiba, Trustwave, Vertu, and ZyXEL. Many of the company’s innovative technologies are patented.

Achievements. Over the years, Kaspersky Lab has won hundreds of awards for its services in combating computer threats. Following tests and research conducted by the reputed Austrian test laboratory AV-Comparatives in 2014, Kaspersky Lab ranked among the top two vendors by the number of Advanced+ certificates earned and was ultimately awarded the Top Rated certificate. But Kaspersky Lab's main achievement is the loyalty of its users worldwide. The company’s products and technologies protect more than 400 million users, and its corporate clients number more than 270,000.

Information about third-party code

Information about third-party code is contained in the file legal_notices.txt, in the application installation folder.

Trademark notices

Registered trademarks and service marks are the property of their respective owners.

Tigerpaw is a registered trademark of Tigerpaw Software, Inc.

Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States and other countries.