Installing and removing Kaspersky Security Integration with Tigerpaw

Kaspersky Security Integration with Tigerpaw is delivered as a distribution package that contains two applications: Kaspersky Security Integration Tool for MSP and Kaspersky Security Integration Service for MSP.

This section contains step-by-step instructions for installing and removing Kaspersky Security Integration with Tigerpaw.

Installing Kaspersky Security Integration with Tigerpaw

After you download the distribution package for Kaspersky Security Integration with Tigerpaw, install the components of Kaspersky Security Integration with Tigerpaw by using a standard Windows installation procedure.

Kaspersky Security Integration Service must be installed if you use Kaspersky Security Center. If you use Kaspersky Business Hub, you do not have to install Kaspersky Security Integration Service.

Install Kaspersky Security Integration Service for MSP on the computer on which Kaspersky Security Center Administration Server is installed. Install Kaspersky Security Integration Tool for MSP on the computer on which either Administration Console or Administration Server is installed and deployed.

Install both components of Kaspersky Security Integration with Tigerpaw—Kaspersky Security Integration Tool for MSP and Kaspersky Security Integration Service for MSP—in the same manner. The steps below describe the installation process for each component.

Before you install the components of Kaspersky Security Integration with Tigerpaw, it is strongly recommended to check their digital signatures to make sure that they are issued by Kaspersky Lab.

To check the digital signature for a component of Kaspersky Security Integration with Tigerpaw:

1. Locate the installation application (msp_setup.exe file) for the Kaspersky Security Integration with Tigerpaw component.
2. Right-click the installation application and select Properties.
3. In the properties window that opens, click the Digital Signatures tab and check that the installation application has Kaspersky Lab signatures.
4. Close the properties window.

After you check the digital signatures of the Kaspersky Security Integration with Tigerpaw components, install each of the components.

You can install Kaspersky Security Integration with Tigerpaw either in interactive mode or in silent mode.

Installation in interactive mode

To install a component of Kaspersky Security Integration with Tigerpaw in interactive mode:

1. On the machine where you want to install Kaspersky Security Integration with Tigerpaw, double-click the installation application (msp_setup.exe file) for the component.
2. Follow the wizard steps to install the component.
   • Accept the terms of the license agreement to continue installation.
   • If required, change the installation folder for the component. The folder you select must have about 25 MB of free space to install both components of Kaspersky Security Integration with Tigerpaw.
3. Click Finish on the last page of the wizard.

Kaspersky Security Integration Tool for MSP and Kaspersky Security Integration Service for MSP are installed. Kaspersky Security Integration Tool for MSP is added to the Start menu.

Installation in silent mode

To install a component of Kaspersky Security Integration with Tigerpaw in silent mode:

1. Read the license agreement stored in license.txt file next to the installation application (msp_setup.exe file). Proceed only if you accept the terms of the license agreement.
2. At the command prompt, type

   msp_setup.exe /s /v"EULA=1 INSTALLDIR=\"<installation path>\""

   Here,

   • EULA=1 means that you accept the terms of the license agreement.

     If you specify another value or if you do not specify this parameter, the component will not be installed.

   • INSTALLDIR=\"<installation path>\" is the path to the componentinstallation folder.

     If you do not specify this parameter, the component will be installed to %PROGRAMFILES%\Kaspersky Lab\<component name> (in 32-bit versions of Windows) or to %PROGRAMFILES(x86)%\Kaspersky Lab\<component name> (in 64-bit versions of Windows).

Kaspersky Security Integration Tool for MSP and Kaspersky Security Integration Service for MSP are installed. Kaspersky Security Integration Tool for MSP is added to the Start menu.

Known issue

Kaspersky Security Integration Service for MSP cannot connect to Tigerpaw if Kaspersky Security Center and Kaspersky Security Integration Service for MSP are deployed in the client's network instead of the managed service provider's network, and there is an authentication proxy server between Kaspersky Security Integration Service for MSP and Tigerpaw.

To enable Kaspersky Security Integration Service for MSP to connect to Tigerpaw over the Internet through the proxy with authentication:

1. Launch the Services Microsoft Management Console snap-in by selecting Start → Control panel → Administrative Tools → Services.
2. Right-click Kaspersky Security Integration Service for MSP and select Properties.
3. In the service properties window that opens, click the Log On tab and specify the following settings:
   • In the Log on as section, select the This account option.
   • Specify the account credentials for connection to the Internet by Kaspersky Security Integration Service for MSP.
4. Click OK in the service properties window to save your changes.

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Removing Kaspersky Security Integration with Tigerpaw

You can remove the components of Kaspersky Security Integration with Tigerpaw by using a standard Windows installation / uninstallation procedure.

To remove a component of Kaspersky Security Integration with Tigerpaw:

1. On the Start menu, select Control Panel and then click Programs and Features.
2. In the list of installed programs, select Kaspersky Security Integration Tool for MSP or Kaspersky Security Integration Service for MSP.
3. Right-click the selected application and select Uninstall.

The selected application is removed. Repeat these steps for the other component of Kaspersky Security Integration with Tigerpaw.

As an alternative, you can remove the components of Kaspersky Security Integration with Tigerpaw in silent mode.

To remove Kaspersky Security Integration Tool for MSP in silent mode:

Open a Command Prompt window as an administrator and type

msiexec.exe /x {8b214c37-6b57-41b7-a7cf-aee68866d54d} REBOOT=ReallySuppress /qn /l*v %temp%\msp_service_uninstall_log.txt

To remove Kaspersky Security Integration Service for MSP in silent mode:

Open a Command Prompt window as an administrator and type

msiexec.exe /x {96c9850b-81d7-4fa9-979b-a7996b003c80} REBOOT=ReallySuppress /qn /l*v %temp%\msp_tool_uninstall_log.txt

Removing user.config file

When you uninstall Kaspersky Security Integration Tool for MSP, the user.config files are not removed. These files are automatically created for every user who has ever connected to a Kaspersky Lab solution (either on-premises or Cloud) using Kaspersky Security Integration Tool for MSP. The user.config files contain encrypted information about the user's connection settings for Kaspersky Security Center or Kaspersky Business Hub.

If necessary, you can manually remove the user.config file for every user. The user.config file is stored in the AppData folder of a user.

For example, for Windows 7 and Administrator user, the path to the user.config files is as follows: C:\Users\Administrator\AppData\Local\AO_Kaspersky_Lab\IntegrationUI.exe_Url_nrmo2y4axdcnfumknnua4kzhxvafmxmb\1.0.0.0\user.config.