Kaspersky Security Integration with Autotask

This section describes the purpose, functions, and distribution kit of Kaspersky Security Integration with Autotask, and provides hardware and software requirements for Kaspersky Security Integration with Autotask.

About Kaspersky Security Integration with Autotask

Integration is the process of bringing together components into a single system. Kaspersky Security Integration with Autotask integrates Kaspersky Lab solutions (Kaspersky Security Center or Kaspersky Business Hub) and Autotask to provide a combination of monitoring and management tools, such as automated billing and ticket creation for client accounts. Kaspersky Security Integration with Autotask integrates Autotask with all cloud-based products managed by Kaspersky Business Hub: Kaspersky Endpoint Security Cloud and Kaspersky Security for Microsoft Office 365.

In terms of Kaspersky Security Integration with Autotask, integration is a set of parameters and interaction rules that can be set up and configured. First, you create an integration between your Kaspersky Lab solution and Autotask; then you can manage and configure your integrations, and view and edit integration parameters. When configuring an integration, you set up mapping between the entities of the Kaspersky Lab solution and Autotask entities, and define rules that determine how your Kaspersky Lab solution interacts with Autotask.

Kaspersky Security Integration with Autotask consists of two applications: Kaspersky Security Integration Tool for MSP and Kaspersky Security Integration Service for MSP (managed service providers).

• Kaspersky Security Integration Tool for MSP provides a graphical user interface (GUI) to configure integration. The tool is used to configure connection between the Kaspersky Lab solution that you use and Autotask. The tool is also used to configure mapping between the Kaspersky Lab solution entities and Autotask entities. Kaspersky Lab solution entities are virtual servers, if you use Kaspersky Security Center, or companies, if you use Kaspersky Business Hub. Autotask entities are Accounts and Services.
• Kaspersky Security Integration Service for MSP is a Microsoft Windows service application that is installed on the computer that has Kaspersky Security Center Administration Server installed. Kaspersky Security Integration Service for MSP synchronizes data in Kaspersky Security Center and Autotask. It is a service application only, with no user interface.

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About data provision

Kaspersky Security Integration with Autotask is designed for the integration of Kaspersky Lab solutions for administration of security applications with Autotask within the framework of the functionality described in this Help document.

To use Kaspersky Security Integration with Autotask, you must install the integration components and connect them to the Kaspersky Lab solution you use, create an integration with Autotask, specify connection parameters and integration settings and select your customers’ virtual servers / companies for the integration.

By using the product, you agree that said product may receive data from Autotask and the connected virtual servers / companies, as well as store, process, and display information that is intended for ensuring the product functionality.

By creating an integration and connecting Autotask and virtual servers / companies to the product, you thus confirm that you are the sole owner of any data you provide or that you are entitled to provide any data.

For the purpose of integration of Kaspersky Security Center / Kaspersky Business Hub and Autotask, Kaspersky Security Integration with Autotask may receive, store, and process the following types of data:

• Data required to connect to the integrated software:
  • Parameters for connecting to Kaspersky Security Center Administration Server, including account credentials.
  • Account credentials for connecting to Kaspersky Business Hub.
  • Connection parameters for accessing Autotask.
• Data about events that occur in Kaspersky Security Center, Kaspersky Endpoint Security Cloud, or Kaspersky Security for Microsoft Office 365. This data is required for automatic creation of tickets or similar entities.
• Data about assigning the Critical and Warning statuses to computers managed by Kaspersky Security Center or Kaspersky Endpoint Security Cloud. This data is required for automatic creation of tickets or similar entities.
• Data about usage of licenses for Kaspersky Lab security applications by computers managed by Kaspersky Security Center or Kaspersky Endpoint Security Cloud (the number of computers that use a certain license). This data is required for automatic generation of invoices for your customers.
• Data about the number of protected Kaspersky Security for Microsoft Office 365 mailboxes. This data is required for automatic generation of invoices for your customers.
• Data about the state of a managed Kaspersky Security Center virtual server / Kaspersky Endpoint Security Cloud workspace (the number of managed computers, the number of protected computers, the number of created and closed tickets of various types, the number of threats and malicious objects detected on the computers, the number of problematic computers, and the number of infected computers). This data is required for report generation.
• Data about licenses used at Kaspersky Security Center virtual servers / Kaspersky Endpoint Security Cloud workspaces and about attributes of these licenses. This data is required for report generation.
• Integration settings:
  • Type of integrated platform (Autotask).
  • Integration name.
  • Integration ID (for integrations with Kaspersky Business Hub).
  • Date and time of integration creation.
  • Set of integrated virtual servers / companies.
  • List of Kaspersky Business Hub administrators (their aliases and email addresses) who are also granted administrative privileges in the integration.
  • Rules for mapping objects of Kaspersky Security Center / Kaspersky Business Hub to those of Autotask (virtual servers / companies to accounts and Kaspersky Lab security applications to Autotask services).
  • Rules for creating objects in Autotask, such as tickets, contract service adjustments, and configuration items.

If you integrate Autotask with Kaspersky Business Hub, the above data (specifically, data required to connect to the integrated software and integration settings) is transferred from Kaspersky Security Integration Tool for MSP to Kaspersky Business Hub. This data is processed there and is stored according to the terms and conditions of the Privacy Policy of Kaspersky Business Hub.

If your integration includes a company for which a Kaspersky Endpoint Security Cloud workspace has been created, the data that Kaspersky Business Hub receives from Kaspersky Security Integration Tool for MSP is transferred to the Kaspersky Endpoint Security Cloud workspace. This data is processed there and is stored according to the terms and conditions of the agreements that were accepted during the workspace creation.

If your integration includes a company for which a Kaspersky Security for Microsoft Office 365 workspace has been created, the data that Kaspersky Business Hub receives from Kaspersky Security Integration Tool for MSP is transferred to the Kaspersky Security for Microsoft Office 365 workspace. This data is processed there and is stored according to the terms and conditions of the agreements that were accepted during the workspace creation.

All received data is used by the MSP administrators and technicians. Kaspersky Lab Technical Support specialists may also use the above data when an MSP administrator contacts Technical Support.

Features of Kaspersky Security Integration with Autotask

Kaspersky Security Integration with Autotask helps you to integrate Kaspersky Lab solutions with Autotask to provide ticketing, straightforward monitoring, issue tracking, automated billing, and reporting in the customer environment.

Kaspersky Security Integration with Autotask provides the following features:

• Connection

With Kaspersky Security Integration with Autotask, you can connect Kaspersky Lab solutions to Autotask in a few clicks to enable automated billing, ticketing, and other processes. You do not need any additional tools or consoles: you can access everything from Autotask.

• Automatic ticketing

Kaspersky Security Integration with Autotask simplifies multi-tenancy management by enabling automation of ticket creation and workflow for each of your client accounts. You can select an Autotask account of your client and map it to the corresponding virtual server / company in the Kaspersky Lab solution that you use.

The tickets are automatically created in Autotask, which reduces the time you spend monitoring your managed client account and increases the number of clients that a single technician can manage. For additional resource efficiency, assign priorities and queues to tickets to streamline their prioritization.

• Billing setup

Kaspersky Security Integration with Autotask provides easy access to information on usage of Kaspersky Lab security applications from Autotask, which significantly simplifies and automates customer billing and reporting.

• Report generation

You can generate service reports on Kaspersky Security Center virtual servers or Kaspersky Business Hub companies and license reports directly from Autotask. Service reports include statistics on protection services provided to the client over the last 30 days and the last 7 days. License reports provide information about keys, including their usage and availability.

• Compatibility

With Kaspersky Security Integration with Autotask, it is easy to create solutions based on your customers’ needs and requirements: Autotask works with both on-premises and cloud-based Kaspersky Lab solutions. Use Kaspersky Lab cloud-based security to avoid additional overhead, or keep everything inside the perimeter and make the most of your existing hardware investment with an on-premises solution.

Distribution kit

Kaspersky Security Integration with Autotask is delivered free of charge as a distribution package that contains installation files for Kaspersky Security Integration Tool for MSP and Kaspersky Security Integration Service for MSP.

You can download the distribution kit from the Kaspersky Lab website.

No license is required for Kaspersky Security Integration with Autotask.

Software requirements

Basic software requirements for integration setup:

• Kaspersky Security Center Administration Server 10 Service Pack 2 Maintenance Release 1 and later, Kaspersky Endpoint Security Cloud, or Kaspersky Security for Microsoft Office 365.

Software requirements for Kaspersky Security Integration Tool for MSP:

• Microsoft Windows 7 and later.
• Microsoft .NET Framework 4.5.2.
• Kaspersky Security Center Administration Server 10 Service Pack 2 Maintenance Release 1 and later, or Kaspersky Security Center Administration Console 10 Service Pack 2 Maintenance Release 1 and later—for an on-premises solution only.

Software requirements for Kaspersky Security Integration Service for MSP:

• Supported operating systems are the same as those supported by Kaspersky Security Center 10 Service Pack 2 Maintenance Release 1 and later. Refer to Kaspersky Security Center documentation for details.
• Administration Server component of Kaspersky Security Center 10 Service Pack 2 Maintenance Release 1 and later.
• Microsoft .NET Framework 4.5.2.

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