Kaspersky Security Plug-in for ConnectWise Automate

This section describes the purpose, functions, and distribution kit of Kaspersky Security Plug-in for ConnectWise Automate, and provides hardware and software requirements for Kaspersky Security Plug-in for ConnectWise Automate.

About Kaspersky Security Plug-in for ConnectWise Automate

Kaspersky Security Plug-in for ConnectWise Automate is used to integrate Kaspersky Lab security applications into your ConnectWise Automate Control Center to provide a combination of monitoring and management tools, and protection technologies. The Plug-in allows you to monitor and manage the state of all Kaspersky Lab security applications installed at your clients’ locations, by means of one tool—so multiple software products are not needed.

Kaspersky Endpoint Security applications provide enterprise-class protection services and, when integrated with ConnectWise Automate Control Center by means of Kaspersky Security Plug-in for ConnectWise Automate, help to boost the efficiency of your protection monitoring and management.

ConnectWise Automate administrators can use Kaspersky Security Plug-in for ConnectWise Automate to install Kaspersky Endpoint Security and Kaspersky Security Center Network Agent remotely, monitor and manage different security aspects of computers in the client's corporate network, and initiate virus scan and anti-virus database update tasks on client computers. Security incident data is received and can be used to generate tickets and alerts or perform specific actions.

About data provision

Kaspersky Security Plug-in for ConnectWise Automate is designed for the integration of Kaspersky Lab solutions for administration of security applications with ConnectWise Automate within the framework of the functionality described in this Help document.

To use Kaspersky Security Plug-in for ConnectWise Automate, you must install the integration components and connect them to the Kaspersky Lab solution you use, create an integration with ConnectWise Automate, specify connection parameters and integration settings and select your customers’ virtual servers / workspaces for the integration.

By using the product, you agree that said product may receive data from ConnectWise Automate and the connected virtual servers / workspaces, as well as store, process, and display information that is intended for ensuring the product functionality.

By creating an integration and connecting ConnectWise Automate and virtual servers / workspaces to the product, you thus confirm that you are the sole owner of any data you provide or that you are entitled to provide any data.

For the purpose of integration of Kaspersky Security Center / Kaspersky Endpoint Security Cloud and ConnectWise Automate, Kaspersky Security Plug-in for ConnectWise Automate may receive, store, and process the following types of data:

• Data required to connect to the integrated software:
  • Parameters for connecting to Kaspersky Security Center Administration Server, including an account.
  • Account for connecting to Kaspersky Endpoint Security Cloud.
• Data about Kaspersky Security Center / Kaspersky Endpoint Security Cloud events and about assigning the Critical and Warning statuses to computers managed by Kaspersky Security Center / Kaspersky Endpoint Security Cloud. This data is required for automatic creation of tickets or similar entities.
• Data about licenses used at Kaspersky Security Center virtual servers / Kaspersky Endpoint Security Cloud workspaces and about attributes of these licenses. This data is displayed in reports and on dashboards in ConnectWise Automate.
• Data about the protection status of computers managed by Kaspersky Security Center / Kaspersky Endpoint Security Cloud (the computer name, the protection status, the detailed description of the status, the number of viruses found, the last scan date and time, and the last anti-virus database update date and time) and data about events. This data is displayed on dashboards in ConnectWise Automate.
• Integration settings:
  • Type of integrated platform (ConnectWise Automate).
  • Integration name.
  • Integration ID (for integrations with Kaspersky Endpoint Security Cloud).
  • Date and time of integration creation.
  • Set of integrated virtual servers / workspaces.
  • List of Kaspersky Endpoint Security Cloud administrators (their aliases and email addresses) who are also granted administrative privileges in the integration.

For integrations with Kaspersky Endpoint Security Cloud, the received data may be stored and processed within the Kaspersky Endpoint Security Cloud infrastructure according to the Kaspersky Endpoint Security Cloud data provision. For details, refer to section "About data provision" in Kaspersky Endpoint Security Cloud Online Help.

All received data is used by the MSP administrators and technicians. Kaspersky Lab Technical Support specialists may also use the above data when an MSP administrator contacts Technical Support.

Features of Kaspersky Security Plug-in for ConnectWise Automate

Kaspersky Security Plug-in for ConnectWise Automate provides the following features.

Protection monitoring

Kaspersky Lab monitors for ConnectWise Automate are designed specifically to react to any security issues that may occur on protected computers. The monitors perform appropriate actions depending on the issue type: raise alerts, create tickets, and automatically run virus scans and update commands for the anti-virus database. The monitoring feature of Kaspersky Security Plug-in for ConnectWise Automate automates most routine tasks, allowing you to focus on activities that are most critical and valuable for your business.

Ticketing

With the help of Kaspersky Security Plug-in for ConnectWise Automate, Kaspersky Lab solutions can be integrated directly into the ConnectWise Automate ticketing system to create tickets on the basis of the security issues.

Simplified protection management

Integration with Kaspersky Lab solutions allows you to manage everyday tasks through a single, easy-to-use dashboard embedded in ConnectWise Automate. Management features include on-demand endpoint scans and virus signature database updates.

Remote deployment

Integration with Kaspersky Lab solutions includes a script that easily enables silent and remote installation of Kaspersky Security Center Network Agents and Kaspersky Endpoint Security directly from ConnectWise Automate.

Centralized dashboard

Kaspersky Lab's powerful and easy-to-use dashboard, integrated into ConnectWise Automate, gives managed service providers (MSPs) an overview of all aspects of their clients’ security. You can briefly view the protection status in high-level diagrams, where important issues are highlighted, and then proceed to more detailed views of events and full information about protected computers. Thus, you can start solving problems immediately. Also, the dashboard provides the information about all keys added to Kaspersky Security Center Administration Servers or Kaspersky Endpoint Security Cloud workspaces.

Compatibility

Kaspersky Lab solutions can be integrated with both installed and cloud versions of ConnectWise Automate. Kaspersky Security Plug-in for ConnectWise Automate also supports Multivendor Antivirus Dashboard, so that you are able to use this convenient tool to monitor and manage the state of Kaspersky Lab security applications installed on your client companies’ workstations or Windows servers.

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Distribution kit

Kaspersky Security Plug-in for ConnectWise Automate is delivered as a free plug-in, which you can unpack and install on the computer that has ConnectWise Automate Control Center installed.

You can download the plug-in from the Kaspersky Lab website or from ConnectWise Automate Solution Center.

Hardware and software requirements

Recommended hardware:

• The recommended minimum screen resolution for work with Kaspersky Security Plug-in for ConnectWise Automate is 1280x1024 or 1366x768, as the minimum window size is 1240x700.

Software requirements:

• Kaspersky Security Center Administration Server 10 Service Pack 2 Maintenance Release 1 and later or Kaspersky Endpoint Security Cloud
• ConnectWise Automate 11 and 12.
• Supported operating systems are the same as those supported by ConnectWise Automate Agent. Refer to ConnectWise Automate documentation for details.

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