HUAWEI and HONOR devices
On Huawei devices with the EMUI interface, you must change some default settings in order to ensure that Kaspersky Who Calls is working properly.
Some steps may be different, depending on the device model and version of the operating system.
Step 1. Exclude Kaspersky Who Calls from battery optimization mode
Taking this step allows the display of pop-up notifications during incoming calls, even when the battery optimization mode is on.
How to exclude the app from the battery optimization mode
- Open your device's Settings app. For example, pull down the status bar and tap
. - Tap Apps.
- Now, do the following:
For devices with the EMUI 9.x interface:
- Tap Apps.
You may skip this step on some devices, depending on their firmware.
- Tap
in the upper right corner and select Special access on the menu. - Tap Battery optimization.
- Find Kaspersky Who Calls and tap it.
- Select Don't allow for Kaspersky Who Calls, to exclude the app from the battery optimization mode.
For devices with the EMUI 8.x interface:
- In the lower part of the screen, tap
and select Special access. - Tap Ignore battery optimization.
- Find Kaspersky Who Calls and tap it.
- Select Allow for Kaspersky Who Calls, to allow the app to ignore the battery optimization mode.
Step 2. Lock Kaspersky Who Calls in the device's memory
Taking this step allows the app not to be unloaded from device memory by the operating system.
How to lock the app in memory
Some steps may be different, depending on the device model and version of the operating system.
- Open the list of all apps running on the device. For example, hold the middle button until the list of all running apps appears.
- Perform one of the following actions:
- On devices with the EMUI 9.x interface, swipe down on Kaspersky Who Calls. The
icon appears. - On devices with the EMUI 8.x interface, select Kaspersky Who Calls and tap the
icon.
The icon indicates that the app is locked in memory.
Step 3. Turn on manual managing for launching Kaspersky Who Calls
Taking this step allows you to manage the launching of the app.
How to turn on manual managing to launch the app
- Open your device's Settings app. For example, pull down the status bar and tap .
- Tap Battery.
- Tap App launch.
- Find Kaspersky Who Calls and set the Manage automatically switch to OFF.
- Make sure that all the Manage manually switches (Auto-launch, Secondary launch, and Run in background) are set to ON. If necessary, set these switches to ON.
- Tap OK.
Kaspersky Who Calls also has the following known issues on HUAWEI HONOR 5A devices:
- A phone number that has been added to the Spam list is not tagged as Spam in the call log.
- On devices with two SIM cards the app does not check incoming calls on both SIM cards.
Page top