XIAOMI devices
On XIAOMI devices, you need to change some default settings in order to ensure that Kaspersky Who Calls is working properly.
Some steps may be different, depending on the device model and version of the operating system.
Step 1. Grant Kaspersky Who Calls special permissions
Taking this step allows the following features of the app to work correctly:
- Display pop-up notifications that show caller ID information during incoming calls when the device is locked.
- Display pop-up notifications when the app is working in the background.
- Ensure correct operations with pop-up notifications when the app is working in the background.
How to grant special permissions manually
Step 2. Lock Kaspersky Who Calls in the device's memory
Taking this step allows the app not to be unloaded from device memory by the operating system.
icon appears.
icon.
icon indicates that the app is locked in memory.Kaspersky Who Calls also has the following known issues and possible solutions on XIAOMI devices:
- The app may stop working in background mode, even if it is locked in memory. To fix this, change the app activity control settings in the battery settings.
Some steps may be different, depending on the device model and version of the operating system.
For example, on Xiaomi Redmi Note 3 with Android 6.0.1, go to Settings > Battery and Performance > Manage apps battery usage > Choose apps (available if the power saving mode is on) > Kaspersky Who Calls > No restrictions.
- Kaspersky Who Calls might not restart after the device is restarted or the app is unloaded from memory. To fix this, go to the device's Security Center and allow autorestart for Kaspersky Who Calls.
- On devices with the local Chinese version of MIUI firmware (with no pre-installed official version of Google Play services) the Premium-version of the app may be unavailable for purchase.
- On Xiaomi Redmi 6A, Xiaomi Redmi 6, and Xiaomi Redmi 6 Pro, the app may not block spam calls.