Subscription

About the subscription to Kaspersky Who Calls

A subscription to Kaspersky Who Calls Premium is a purchase of the right to use the application, subject to certain parameters (for example, the subscription expiration date). You can order a subscription to Kaspersky Who Calls from a service provider (for example, on Google Play or Huawei AppGallery).

Before purchasing or activating a subscription, please make sure that your device's clock is set to the current date and time, or that the network's date and time identification mode is on.

Learn how to use a subscription linked to your My Kaspersky account in this article.

To learn more about managing subscriptions, see this article.

Once your subscription expires (if you have disabled the auto-renewal) or the app was unable to auto-renew your subscription, you might be granted a grace period to renew the subscription. During this period you can continue using the paid features of Kaspersky Who Calls.

After the grace period ends the app will switch to the free version. In this case, you will need to buy a subscription in order to continue using the paid features of the app.

You can cancel your subscription and disable the auto-renewal on your provider's website or app store at any time.

About free, trial and Premium versions

Kaspersky Who Calls is available in several versions:

Free version. The free version of the app is distributed free of charge and can be used for an unlimited period of time. If you use the free version of Kaspersky Who Calls, information about organizations that call you is not available on your device during the incoming call. Also, ads are visible in the app.

Trial version. When you purchase a subscription with auto-renewal, you might be granted a trial period, during which you can use the Premium features of Kaspersky Who Calls for free. This period might only be granted once. After the trial period ends, the service provider will automatically charge you the price of the subscription to the Premium version.

Premium version. In the Premium version of the app:

• Information about phone numbers, even without an Internet connection
• Full list of phone number categories available for blocking
• Outgoing call protection
• Detection of dangerous, phishing, and advertising links in SMS messages, and alerts about them
• No ads in the app

If you cancel your subscription during the trial period, you can only use the Premium features of the app until the end of the trial period.

You can order a subscription to the Premium version on the provider's website for the time period of your choice (1 month or 1 year). The subscription to the Premium version includes an auto-renewal of the subscription at the end of each subscription period. If you do not cancel the subscription by turning off the auto-renewal on the provider's website, the subscription will be renewed automatically at the end of the subscription period.

Viewing information about the subscription

You can view your subscription term and other information about your subscription for Kaspersky Who Calls.

To check your subscription term and view other related information:

1. Open Kaspersky Who Calls.
2. Go to Settings > Profile.

Information about your subscription will be displayed.

You can also view information about your subscription on My Kaspersky.

Managing subscriptions

You can purchase a subscription to Kaspersky Who Calls within the app. If you have already purchased a subscription in the Google Play store or the Huawei AppGallery store, it will be restored automatically.

To avoid unexpected charges, make sure you have cancelled or disabled auto-renew for subscriptions that you don't need. Ordering a subscription does not cancel your other subscriptions that this app includes.

You can manage your subscription in your service provider's app store or on My Kaspersky.

Manage your subscription for Kaspersky Who Calls

The subscription automatically renews at the end of each subscription period, until you cancel its auto-renewal.

To cancel a subscription or turn off the auto-renewal:

1. Go to your personal account page on the service provider's website.
2. Check if there are any active subscriptions that include the app for which you are buying a subscription.
3. Cancel the subscription or disable auto-renewal for subscriptions that you don't need.

After you disable auto-renewal, the subscription will be still available until the end of the paid period. You can renew a subscription in Google Play or Huawei services.

When the paid subscription period ends (if you have cancelled the auto-renewal), you can purchase it again.

If you have just purchased the subscription, the Google Play and Huawei AppGallery services may need some time to process the purchase. This process may take approximately five minutes.

Activating your subscription for Kaspersky Who Calls

To use all functions of the app, you can start a trial or buy and activate a subscription for Kaspersky Who Calls.

You must have an Internet connection to buy and activate a subscription.

If you already have a subscription that includes Premium features of Kaspersky Who Calls, you can do one of the following to activate it:

• On My Kaspersky, enter the
  activation code

  An activation code is a unique sequence of 20 letters and numerals in the format of xxxxx-xxxxx-xxxxx-xxxxx. You can use the activation code to activate the premium version of Kaspersky Who Calls.

  The subscription period starts on the date when the activation code is used for the first time on a device.

  If you lose or accidentally delete your activation code after activating the app, contact Kaspersky Customer Service.

  An activation code is a unique sequence of 20 letters and numerals in the format of xxxxx-xxxxx-xxxxx-xxxxx. You can use the activation code to activate the premium version of Kaspersky Who Calls.

  The subscription period starts on the date when the activation code is used for the first time on a device.

  If you lose or accidentally delete your activation code after activating the app, contact Kaspersky Customer Service.

  received from your service provider or when buying a subscription. Then open Kaspersky Who Calls and sign in to My Kaspersky in the app.
• Use a subscription detected for your My Kaspersky account.

  You must connect the app to My Kaspersky to use this option.

We recommend that you sign in to My Kaspersky before purchasing or renewing your subscription. If you are signed in to your My Kaspersky account, the app can check if there is a purchased subscription that you can use to activate the app.

Activate the Premium version using an activation code

Activate the Premium version using a subscription detected for your My Kaspersky account

Activate the Premium version using a subscription bought in the Kaspersky app

You can also send a subscription to your device on My Kaspersky.

You can sign in to My Kaspersky later in Kaspersky Who Calls by going to Settings > Profile > Sign in.

When you buy an activation card in a retail store, scan a QR-code on your card to download Kaspersky Who Calls from your service provider's app store and activate your subscription. If Kaspersky Who Calls is already installed on your device, the subscription will be activated automatically.

While using the app under a subscription, you can add another activation code on My Kaspersky before the current subscription expires or is cancelled or revoked.

Learn how to disconnect a device from your My Kaspersky account in this article.

Restoring the Premium version of Kaspersky Who Calls

If you previously purchased a subscription to the Premium version of Kaspersky Who Calls, you can restore it when Kaspersky Who Calls is installed on a new device or reinstalled on an existing device.

To restore a subscription to the Premium version of Kaspersky Who Calls:

1. Open Kaspersky Who Calls on the device with the free version of the app.
2. Tap on the banner to go to a screen for purchasing the Premium version.
3. The version of the app will be updated. If that doesn't happen, tap the purchase button on the purchase screen. No additional payment will be charged. This step is necessary to re-synchronize with your Google Play or Huawei account.

About the activation code

To activate the Premium version of Kaspersky Who Calls, use an activation code on your device. Learn how to activate a subscription using an activation code in this article.

If you purchased Kaspersky Who Calls in an online store, an activation code is sent according to the service provider's rules.

The license period starts on the date when the activation code is used for the first time on a device.

If you lose or accidentally delete your activation code after activating the app, contact Customer Service to restore it.