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Using trace files
Tracing is an effective way of recording detailed information about app's activity. Customer Service specialists use trace files to troubleshoot issues.
In the app, tap 
Settings > About > Support > Enable tracing.
We recommend that you use tracing only when a Kaspersky Customer Service specialist asks you to do so.
Kaspersky Who Calls doesn't send trace files automatically to Kaspersky.
How to send trace files to Kaspersky
- In the app, tap Settings > About > Support > Send data.
- In the Sending data window that opens, tap Send data.
An email client window will open, containing the trace files.
- Send the email to Kaspersky.
Trace files may contain personal data listed in the Statement regarding data processing.
You can also send to Kaspersky the Installation and device IDs. This data will help Customer Service specialists troubleshoot issues that you encountered while working with the app.
How to copy Installation and device IDs
- In the app, tap Settings > About > Support > Installation and device IDs.
The window with installation and device IDs opens.
- Tap Copy.
Data will be copied to the clipboard.
- Paste the copied data into your email when sending the tracing files.
By sending data to Kaspersky you confirm that you have read, understood, and accept the terms of the Statement regarding data processing.
If you don't need to record information about the app's activity anymore, disable tracing.
In the app, tap Settings > About > Support > Disable tracing.
Kaspersky Who Calls doesn't delete trace files automatically. If you don't need tracing files anymore, you can delete them manually.
- In the app, tap Settings > About > Support >
. - In the window that opens, confirm that you want to delete the saved data.