Customer Service

How to get Customer Service

If you cannot find a solution to your issue in the documentation or in any of the sources of information about the app, we recommend that you contact Customer Service. Visit the Customer Service website to contact our experts, who can answer all your questions about installing and using the app.

Before contacting Customer Service, please read the support rules.

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Premium Support Services

Kaspersky Premium Support Services require a paid subscription. Their availability depends on your region. In some regions the services are provided only via chat.

With Premium Support, you get additional protection and convenience, including priority access, expert installation services, virus check and removal, and PC health check.

Expert Installation Services

Whenever you have an installation problem on your computer, you can call us and the Kaspersky expert will remotely:

• run the installation via remote connection.
• make sure the installation progress is error free.
• provide an overview of settings and features of the application.
• answer all your questions about the application and the installation process.
• adjust the application settings based on your needs.
• confirm the application is installed, set up correctly and working properly.

Priority Support Line

Priority access to a premium support agent via phone or chat. Customer phone calls are given the highest priority (skip the line). The chat program provided includes remote assistance capabilities.

Remote IT Services

One-click access to chat with a premium support agent with unlimited remote assistance included. Sit back and relax while we fix it!

Expert Virus Check & Removal

Professional virus and spyware removal on any Windows device with a Kaspersky application installed.

PC Health Check Services

During a health check, our experts will perform a multipoint inspection to ensure the highest level of protection and performance of the device.

To use Kaspersky Premium Support Services, call the phone number assigned to the country in which you purchased the Kaspersky app Premium subscription.