FAQ

Managing subscriptions

A subscription is the purchase of the right to use the application according to specific parameters (for example, subscription expiration date, number of devices).

You can manage your subscription (for example, buy, suspend, or resume) via your personal account page on the service provider's website (for example, via your Apple account). Follow the instructions on the App Store.

About auto-renewal

The availability of auto-renewal depends on your region.

A subscription can be renewed automatically or manually. An auto-renewed subscription renews automatically at the end of each subscription period until you cancel it. A manually renewed subscription must be renewed at the end of each subscription period.

If you do not turn on auto-renewal or for some reason the app was unable to auto-renew your subscription (your credit card has expired or was declined), when your subscription expires, the app will switch to the limited version. To continue using the app under the subscription, you will need to manually renew your subscription on the Kaspersky website or via your provider.

Ordering a subscription for Kaspersky app will not cancel your other subscriptions that include Kaspersky app. To avoid additional charges, make sure you have canceled or disabled autorenewal for subscriptions that you don't need.

About canceling a subscription

To cancel a subscription or switch to manual renewal:

1. Go to your personal account page on the service provider's website.
2. Check if there are any active subscriptions that include the app for which you are buying a subscription.

   Cancel or disable auto-renewal for subscriptions that you don’t need.

You can only buy one subscription for Kaspersky app per Apple ID. To switch your subscription to another My Kaspersky account, submit a request to Customer Service via My Kaspersky, and include a detailed description of the issue.

If you have an active subscription for Kaspersky VPN, you can use it in the stand-alone app Kaspersky VPN Secure Connection.

When you subscribe to the Premium version, you may be offered a reduced price for some time. This discount may be granted only once and only applies to the specified period. After this period ends, you will be charged the normal subscription fee for the package you have chosen.

If you subscribe to the Plus and Premium plans for the Kaspersky app, you can use the Kaspersky VPN functionality. Kaspersky VPN is also available in the trial version of Kaspersky app Plus.

Blocked subscription

The “Blocked” subscription status means that Kaspersky engineers have blocked the activation code to prevent its illegal use. You need to activate the app with a new activation code.

To get a new activation code, contact Kaspersky Customer Service. You can also buy a new activation code in an online store.

About Kaspersky VPN

Kaspersky VPN functionality is not available in some regions.

Kaspersky VPN hides your real location and encrypts all data sent and received by your device.

How it works

Public Wi-Fi networks may be under-protected, for example, a Wi-Fi network may use a vulnerable encryption protocol or popular Wi-Fi network name (SSID). When you make internet purchases over an unsecured Wi-Fi network, your passwords and other confidential data may be transmitted without encryption. Hackers can intercept your confidential data, find out your bank card details and then access your money.

When connecting to a Wi-Fi network, the app checks the network. If the Wi-Fi network is unsecured, the app prompts you to enable a secure connection via a specially allocated virtual server. This way, the app sends and receives your data over an encrypted secure connection. This process guarantees that no one in the Wi-Fi network can intercept your private data.

Advantages

Kaspersky VPN provides the following advantages:

• Safe use of payment systems and booking websites. No one in the Wi-Fi network will be able to intercept your bank card details when you make online payments, book hotel rooms, or rent cars.
• Protection of your privacy. Others can't determine the IP address of your device or your location.
• Protection of your personal data. No one in the Wi-Fi network will be able to intercept and read your email, chats, and private correspondence on social networks.

By default, you have the free version of Kaspersky VPN. You can switch to the unlimited version.

Now you can use VPN in the upgraded all-in-one app — Kaspersky for iOS. This app has everything you need for your protection and privacy and it includes Kaspersky VPN Secure Connection functionality.

When you install Kaspersky app, tap VPN and follow the instructions on the screen to transfer your VPN settings.

After these settings are transferred, the VPN will work via Kaspersky app. At the same time, VPN functionality will stop working in Kaspersky VPN Secure Connection, and you can delete this app.

The secure connection will be automatically turned off while the VPN settings are being transferred to Kaspersky app.

If you want to transfer VPN settings, both apps should be connected to the same My Kaspersky account. If you have different subscriptions and want to use them at the same time, you'll have to contact Customer Service.

You can still change your mind and use Kaspersky VPN Secure Connection instead of Kaspersky app. However, settings cannot be transferred back from Kaspersky app. If you decide to keep using Kaspersky VPN Secure Connection, you will have to configure the VPN settings manually.

About the subscription

If you have a My Kaspersky account with a subscription to Kaspersky VPN Secure Connection, you can sign in to it in Kaspersky app and use the subscription.

If you used an anonymous subscription for Kaspersky VPN Secure Connection, you will have to connect to your My Kaspersky account. As a result, your subscription will become deanonymized.

Use of VPN may be regulated by local legislation. You may use VPN only in accordance with its purpose and without violating local legislation.

VPN availability in certain regions

In some regions, using a VPN is legally regulated. To learn more, refer to this article.

About data provision (EU, UK, Brazil, Vietnam, residents of the US state of California)

Kaspersky protects any information received in accordance with law and applicable Kaspersky rules. Data is transmitted over a secure channel.

Personal data provided

You agree to provide Kaspersky with personal data by accepting the End User License Agreement, Privacy Policy, and other legal documents. You can view the list of data provided under the terms of each legal document in the corresponding legal document.

To view the End User License Agreement, Privacy Policy, and other legal documents:

1. Tap Profile > About > Legal.
2. Tap the name of the statement.

The text of the selected statement appears.

Non-personal data provided

You agree to provide Kaspersky with non-personal data by accepting the End User License Agreement.

Information about the update request:

• Type of the Software
• Version of the Software
• Configuration ID
• Result of the update request
• Error code

To improve the performance of software components, you agree to automatically provide the information listed below:

• Type of the installed Software
• Exit country of VPN traffic
• User region code
• Protocol ID
• Software operating mode
• Service provider

About data provision (other regions)

Please find information about the data provided to Kaspersky while using the Kaspersky app 2.88 and later in this document.

View information about the data provided to Kaspersky while using previous versions of the app.