Contents
- Kaspersky app overview
- FAQ
- Subscription
- Data provision
- Installing and uninstalling the app
- Configuring the app
- Security Scan
- Security News and Weak Settings
- Kaspersky VPN
- About Kaspersky VPN
- Choosing the Kaspersky VPN version
- Turning on VPN
- Turning on VPN via Shortcuts
- Viewing the VPN state and available traffic
- Switching to the unlimited version of Kaspersky VPN
- Restoring the unlimited version of Kaspersky VPN
- Configuring Wi-Fi Security Check
- Choosing the location
- Protecting data if a secure connection is lost
- Selecting a VPN protocol
- Restrictions for the use of Kaspersky VPN
- Phishing & Malware Filter
- Caller ID
- Data Leak Checker
- Identity Theft Check
- Password Manager
- Safe Money
- Social Privacy
- Secure QR Scanner
- Smart Home Monitor
- Private Browsing
- Anti-Banner
- Identity Protection Wallet
- Using My Kaspersky
- Customer Service
- Limitations and warnings
- Sources of information about the app
- Legal
- For beta testers
Kaspersky app overview
Welcome to the Kaspersky app! We've put all our best technologies in the same place to help keep your iOS devices safe. The app contains many features aimed at providing security and privacy. Get all our best security on iOS.
The Kaspersky app includes premium apps & features designed to work beautifully on your iPhones and iPads. From security essentials like Phishing & Malware Filter and fixing weak settings to extended privacy protection tools – password management, VPN, Data Leak Checker, and many more.
The application offers a variety of plans to meet your needs. The following features are available as part of the Kaspersky app under each plan.
Kaspersky app features and plans
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Caller ID (selected regions) |
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Privacy |
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limited |
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limited |
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Additional tools |
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Subscription management |
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Reports |
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Support |
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Answers to Frequently Asked Questions |
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Application configuration tips |
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Support Forum |
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Note that some plans only cover one device. With such plans, you will not be able to install and sign in to your My Kaspersky account via sharing a link or QR code to other devices. Link and QR code sharing is only available for plans with several devices.
If you already have a subscription to Kaspersky Security Cloud, you can still use it in the Kaspersky app. Here you can read more about the options for your subscription.
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Managing subscriptions
A subscription is the purchase of the right to use the application according to specific parameters (for example, subscription expiration date, number of devices).
You can manage your subscription (for example, buy, suspend, or resume) via your personal account page on the service provider's website (for example, via your Apple account). Follow the instructions on the App Store.
About auto-renewal
The availability of auto-renewal depends on your region.
A subscription can be renewed automatically or manually. An auto-renewed subscription renews automatically at the end of each subscription period until you cancel it. A manually renewed subscription must be renewed at the end of each subscription period.
If you do not turn on auto-renewal or for some reason the app was unable to auto-renew your subscription (your credit card has expired or was declined), when your subscription expires, the app will switch to the limited version. To continue using the app under the subscription, you will need to manually renew your subscription on the Kaspersky website or via your provider.
Ordering a subscription for Kaspersky app will not cancel your other subscriptions that include Kaspersky app. To avoid additional charges, make sure you have canceled or disabled autorenewal for subscriptions that you don't need.
About canceling a subscription
To cancel a subscription or switch to manual renewal:
- Go to your personal account page on the service provider's website.
- Check if there are any active subscriptions that include the app for which you are buying a subscription.
Cancel or disable auto-renewal for subscriptions that you don’t need.
You can only buy one subscription for Kaspersky app per Apple ID. To switch your subscription to another My Kaspersky account, submit a request to Customer Service via My Kaspersky, and include a detailed description of the issue.
If you have an active subscription for Kaspersky VPN, you can use it in the stand-alone app Kaspersky VPN Secure Connection.
When you subscribe to the Premium version, you may be offered a reduced price for some time. This discount may be granted only once and only applies to the specified period. After this period ends, you will be charged the normal subscription fee for the package you have chosen.
If you subscribe to the Plus and Premium plans for the Kaspersky app, you can use the Kaspersky VPN functionality. Kaspersky VPN is also available in the trial version of Kaspersky app Plus.
Blocked subscription
The “Blocked” subscription status means that Kaspersky engineers have blocked the activation code to prevent its illegal use. You need to activate the app with a new activation code.
To get a new activation code, contact Kaspersky Customer Service. You can also buy a new activation code in an online store.
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About Kaspersky VPN
Kaspersky VPN functionality is not available in some regions.
Kaspersky VPN hides your real location and encrypts all data sent and received by your device.
How it works
Public Wi-Fi networks may be under-protected, for example, a Wi-Fi network may use a vulnerable encryption protocol or popular Wi-Fi network name (SSID). When you make internet purchases over an unsecured Wi-Fi network, your passwords and other confidential data may be transmitted without encryption. Hackers can intercept your confidential data, find out your bank card details and then access your money.
When connecting to a Wi-Fi network, the app checks the network. If the Wi-Fi network is unsecured, the app prompts you to enable a secure connection via a specially allocated virtual server. This way, the app sends and receives your data over an encrypted secure connection. This process guarantees that no one in the Wi-Fi network can intercept your private data.
Advantages
Kaspersky VPN provides the following advantages:
- Safe use of payment systems and booking websites. No one in the Wi-Fi network will be able to intercept your bank card details when you make online payments, book hotel rooms, or rent cars.
- Protection of your privacy. Others can't determine the IP address of your device or your location.
- Protection of your personal data. No one in the Wi-Fi network will be able to intercept and read your email, chats, and private correspondence on social networks.
By default, you have the free version of Kaspersky VPN. You can switch to the unlimited version.
Now you can use VPN in the upgraded all-in-one app — Kaspersky for iOS. This app has everything you need for your protection and privacy and it includes Kaspersky VPN Secure Connection functionality.
When you install Kaspersky app, tap VPN and follow the instructions on the screen to transfer your VPN settings.
After these settings are transferred, the VPN will work via Kaspersky app. At the same time, VPN functionality will stop working in Kaspersky VPN Secure Connection, and you can delete this app.
The secure connection will be automatically turned off while the VPN settings are being transferred to Kaspersky app.
If you want to transfer VPN settings, both apps should be connected to the same My Kaspersky account. If you have different subscriptions and want to use them at the same time, you'll have to contact Customer Service.
You can still change your mind and use Kaspersky VPN Secure Connection instead of Kaspersky app. However, settings cannot be transferred back from Kaspersky app. If you decide to keep using Kaspersky VPN Secure Connection, you will have to configure the VPN settings manually.
About the subscription
If you have a My Kaspersky account with a subscription to Kaspersky VPN Secure Connection, you can sign in to it in Kaspersky app and use the subscription.
If you used an anonymous subscription for Kaspersky VPN Secure Connection, you will have to connect to your My Kaspersky account. As a result, your subscription will become deanonymized.
Use of VPN may be regulated by local legislation. You may use VPN only in accordance with its purpose and without violating local legislation.
VPN availability in certain regions
In some regions, using a VPN is legally regulated. To learn more, refer to this article.
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About data provision (EU, UK, Brazil, Vietnam, residents of the US state of California)
Kaspersky protects any information received in accordance with law and applicable Kaspersky rules. Data is transmitted over a secure channel.
Personal data provided
You agree to provide Kaspersky with personal data by accepting the End User License Agreement, Privacy Policy, and other legal documents. You can view the list of data provided under the terms of each legal document in the corresponding legal document.
To view the End User License Agreement, Privacy Policy, and other legal documents:
- Tap Profile > About > Legal.
- Tap the name of the statement.
The text of the selected statement appears.
Non-personal data provided
You agree to provide Kaspersky with non-personal data by accepting the End User License Agreement.
Information about the update request:
- Type of the Software
- Version of the Software
- Configuration ID
- Result of the update request
- Error code
To improve the performance of software components, you agree to automatically provide the information listed below:
- Type of the installed Software
- Exit country of VPN traffic
- User region code
- Protocol ID
- Software operating mode
- Service provider
About data provision (other regions)
Please find information about the data provided to Kaspersky while using the Kaspersky app 2.88 and later in this document.
View information about the data provided to Kaspersky while using previous versions of the app.
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Buying and activating a subscription for the Kaspersky app
To use the Kaspersky app, your device must be connected to a My Kaspersky account, a single account for remotely managing protection of your devices.
Buy subscription
You can buy a subscription from a service provider or in the app.
Activate subscription
If you already have a subscription, you can activate it in one of the following ways:
- Use a subscription detected for your My Kaspersky account. You must connect the app to My Kaspersky to use this option.
- Enter an activation code received from your service provider or when you bought the subscription. You can do it on My Kaspersky, please follow the instructions there.
If you lose or accidentally delete your activation code after activating the app, contact Kaspersky Customer Service.
Free trial
You also have the option to use Kaspersky app on a free trial basis for a short trial period. This free trial is granted only once. When the trial period expires, the App Store will automatically charge you according to the subscription you chose.
If you cancel your subscription during the trial period, you can use the paid app's features for free until the end of the trial period.
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Managing subscriptions
A subscription is the purchase of the right to use the application according to specific parameters (for example, subscription expiration date, number of devices).
You can manage your subscription (for example, buy, suspend, or resume) via your personal account page on the service provider's website (for example, via your Apple account). Follow the instructions on the App Store.
About auto-renewal
The availability of auto-renewal depends on your region.
A subscription can be renewed automatically or manually. An auto-renewed subscription renews automatically at the end of each subscription period until you cancel it. A manually renewed subscription must be renewed at the end of each subscription period.
If you do not turn on auto-renewal or for some reason the app was unable to auto-renew your subscription (your credit card has expired or was declined), when your subscription expires, the app will switch to the limited version. To continue using the app under the subscription, you will need to manually renew your subscription on the Kaspersky website or via your provider.
Ordering a subscription for Kaspersky app will not cancel your other subscriptions that include Kaspersky app. To avoid additional charges, make sure you have canceled or disabled autorenewal for subscriptions that you don't need.
About canceling a subscription
To cancel a subscription or switch to manual renewal:
- Go to your personal account page on the service provider's website.
- Check if there are any active subscriptions that include the app for which you are buying a subscription.
Cancel or disable auto-renewal for subscriptions that you don’t need.
You can only buy one subscription for Kaspersky app per Apple ID. To switch your subscription to another My Kaspersky account, submit a request to Customer Service via My Kaspersky, and include a detailed description of the issue.
If you have an active subscription for Kaspersky VPN, you can use it in the stand-alone app Kaspersky VPN Secure Connection.
When you subscribe to the Premium version, you may be offered a reduced price for some time. This discount may be granted only once and only applies to the specified period. After this period ends, you will be charged the normal subscription fee for the package you have chosen.
If you subscribe to the Plus and Premium plans for the Kaspersky app, you can use the Kaspersky VPN functionality. Kaspersky VPN is also available in the trial version of Kaspersky app Plus.
Blocked subscription
The “Blocked” subscription status means that Kaspersky engineers have blocked the activation code to prevent its illegal use. You need to activate the app with a new activation code.
To get a new activation code, contact Kaspersky Customer Service. You can also buy a new activation code in an online store.
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Protecting more devices
Sharing a multi-device subscription
Available only in Kaspersky Standard, Plus and Premium. App availability for other platforms depends on your region.
You can use your subscription to protect all your devices running iOS, Android, Microsoft Windows, or macOS. The exact number of devices on which you can use the subscription was specified in subscription properties when you made your purchase.
You can always check how many devices you are currently protecting and how many more you can protect in your My Kaspersky account. There you will also find easy-to-use tools for sharing your protection with other devices.
You don’t need to remember the activation code to share protection using those tools — the subscription is transferred through your account. After the installation, your apps are automatically activated with the subscription from your account.
To share protection from your app:
- Open the Kaspersky app.
- Tap Profile.
- In the Share Subscription section, tap Get Link.
- On the next screen, tap the platform tile to see the list of available features.
- Tap Send Link.
On the system screen that appears, choose a share option.
- Open the link on the device where you want to install the Kaspersky app.
To learn more about remote management of device protection, revoking the subscription from a user, or revoking the subscription from a device, see the My Kaspersky Help.
Increasing the number of devices that you can protect
Available only in Kaspersky Plus for iOS.
You have the option to increase the number of devices you can protect by upgrading your current subscription. If you have a 1-device Kaspersky Plus subscription, you can upgrade to a subscription that covers 3 or 5 devices. If you have a 3-device subscription, you can upgrade to a subscription that covers 5 devices.
After you upgrade, you will get a refund for any unused period of your previous subscription.
To increase the number of devices you can protect:
- Open the Kaspersky app.
- Tap Profile.
- In the Upgrade Subscription section, tap Check Details.
- On the next screen, select the number of devices you’d like to protect. If your current subscription covers 3 devices, the only option is to upgrade to a 5-device subscription.
- Tap the button with the price and complete the payment.
Viewing information about subscriptions
You can view your subscription term and other information about subscriptions for apps included in Kaspersky app.
To check your subscription term and view other related information:
- Open the Kaspersky app.
- Tap Profile.
- Tap your My Kaspersky account email address at the top of the menu.
Information about your subscriptions for installed apps included in Kaspersky app will be displayed.
Updating Kaspersky app subscriptions
When you update the Kaspersky Internet Security app to the Kaspersky app, your subscription also updates automatically to match the new subscription plans for Kaspersky app. No extra fees are charged. All the subscription terms like the expiration date or the date of the next auto-renewal stay the same.
The subscription plan is updated in the following way:
- If you already have a subscription to Kaspersky Security Cloud, you can still use it in the Kaspersky app. Here you can read more about the options for your subscription.
- If you had a Kaspersky VPN subscription, you will have unlimited VPN in the Kaspersky app.
To continue using some app features on your subscription, you may need to sign in to your My Kaspersky account.
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Limited free version of the Kaspersky app
Kaspersky Free is a limited free version of the Kaspersky app. Using the free version of the app gives you high-quality protection supplemented by advanced features and an easy to use interface.
You can activate the app by signing in to your My Kaspersky account from the device on which you are installing the app. Kaspersky Free doesn't work if your device isn't connected to your account. You can create an account during the first run of the app or on the My Kaspersky website. To learn more about My Kaspersky and its features, refer to this section about My Kaspersky.
You don't need to renew your subscription to the free version of the app. You can also always switch to a paid subscription without downloading or installing any additional software. Learn how you can purchase a subscription in this article.
What's included in the free version of the Kaspersky app
Security
Security News and Weak Settings
The Security News feature advises you how to improve protection of your device and your digital environment. The feature shows you tips on how to fix weak settings of the operating system and informs you of the latest Kaspersky security news.
The Secure QR Scanner checks links in QR codes before you open them. Use it to be warned about any malicious links that could harm your device.
Wi-Fi Security Check offers to turn on VPN when you connect to the internet via an unsecure Wi-Fi network. This way, you can enter your confidential data safely, for example, in a public Wi-Fi network.
Privacy
With the limited version of this feature you can check whether accounts associated with the email address linked to your My Kaspersky account have leaked information to the internet or dark web. If a data leak has occured, you'll get information on the possible date of the leak, the website the data leaked from, and the category of the leaked data.Purchase a subscription to automatically check all your email addresses.
VPN availability in certain regions
In some regions, using a VPN is legally regulated. To learn more, refer to this article.
When using the limited free version of Kaspersky VPN you can use a limited amount of secure traffic per day. The unlimited version gives you unlimited secure traffic and unlocks other features that improve your secure connection.
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About data provision (EU, UK, Brazil, Vietnam, residents of the US state of California)
Kaspersky protects any information received in accordance with law and applicable Kaspersky rules. Data is transmitted over a secure channel.
Personal data provided
You agree to provide Kaspersky with personal data by accepting the End User License Agreement, Privacy Policy, and other legal documents. You can view the list of data provided under the terms of each legal document in the corresponding legal document.
To view the End User License Agreement, Privacy Policy, and other legal documents:
- Tap Profile > About > Legal.
- Tap the name of the statement.
The text of the selected statement appears.
Non-personal data provided
You agree to provide Kaspersky with non-personal data by accepting the End User License Agreement.
Information about the update request:
- Type of the Software
- Version of the Software
- Configuration ID
- Result of the update request
- Error code
To improve the performance of software components, you agree to automatically provide the information listed below:
- Type of the installed Software
- Exit country of VPN traffic
- User region code
- Protocol ID
- Software operating mode
- Service provider
About data provision (other regions)
Please find information about the data provided to Kaspersky while using the Kaspersky app 2.88 and later in this document.
View information about the data provided to Kaspersky while using previous versions of the app.
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About use of the app in the EU, the UK, Brazil, and Vietnam, or by California residents
The versions of the app that Kaspersky and our partners distribute in the European Union, the United Kingdom, Brazil, Vietnam (as well as the versions intended to be used by California residents) meet the requirements of the regulations governing the collection and processing of personal data that have been established in these regions.
When you accept the End User License Agreement and Privacy Policy, you confirm that you are of the required age to install the Kaspersky app in the EU, the UK, Brazil, Vietnam, or the US state of California. After the Kaspersky app is installed, you will be offered to read and accept the terms and conditions required for initial setup and use of the Kaspersky app.
There are also several optional statements you can accept. If you choose to accept these statements, you can still revoke your acceptance in the application settings at any time.
To view, and accept or decline the additional terms and conditions:
- Tap Profile > About > Legal.
- Tap the name of the statement.
The text of the selected statement appears.
- View the statement:
- If you want to provide data for described purposes, tap Accept the Statement.
- If you want to decline the statement, tap Decline the Statement.
According to the terms of the GDPR, you have certain rights regarding your personal data (please read the "Your Rights and Options" section of the Products and services privacy policy to learn more). You have the right to remove all your personal data submitted by the current installation of the app from Kaspersky. To remove all your personal data submitted by the current installation of the app from Kaspersky, contact Customer Service and provide your device and installation IDs.
View your device and installation ID's
Tap 
> About > Device and Installation IDs.
Hardware and software requirements
This Help is applicable to Kaspersky for iOS 2.90 and later.
The device should meet the following requirements to support the Kaspersky app:
- 150 MB of free disk space
- Operating system: iOS 16.x-18.x or iPadOS 16.x-18.x
- Internet connection
The Kaspersky app includes Kaspersky VPN Secure Connection functionality. You must uninstall one of the apps to use the other.
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Installing the app
To install Kaspersky app:
- Go to the App Store.
- Find Kaspersky app. To do so, tap Search, type the app name in the search field, and tap the Find button.
- Select Kaspersky app in the search results.
A page with details about Kaspersky app opens.
- On the app page, tap Download and then tap Install.
- Enter your Apple ID password, if necessary.
The installation of the app begins.
For details on using the App Store and installing apps, see the user guides for the iPhone or iPad.
How to install Kaspersky app by scanning the QR code
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Uninstalling the app
To uninstall Kaspersky app:
- On the Home screen, press and hold the Kaspersky app icon until the icons start to jiggle.
- Choose the deleting option.
Managing app notifications
The Kaspersky app can notify you of different events concerning the following features:
- VPN
- Security News and Weak Settings
- Phishing & Malware Filter:
- When a link to a website with phishing or malware has been blocked
- When a website couldn’t be checked for phishing or malware
- Kill Switch
- Wi-Fi Security Check
- Identity Theft Check
You can disable notifications about security events in Profile > Settings > Notifications section.
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Viewing the protection status of the app
To view the protection status of the app:
- Open the app.
- In the upper part of main app window, tap Learn More.
A window containing messages from all features of the app is displayed. You can tap on a message for details.
There are three types of messages:
Critical messages inform you of events that have critical importance for the device's security, such as the detection of jailbreak.
Status messages inform you that the protection in the specified area is active.
Information messages inform you of events that are potentially important for the device's security.
Sending statistics about battery charge
Kaspersky app service lets you learn the battery charge level of all devices that use your subscription. You can view these battery charge levels on My Kaspersky.
The setting is turned on by default on each device. You can turn off sending statistics about battery charge in the app settings.
To turn off sending statistics about battery charge on a device,
Navigate to Profile > Settings > Send battery level data to My Kaspersky.
You will no longer be able to view the battery charge level for the current device on My Kaspersky.
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Changing the app theme
To change the application theme:
- Open the main application window.
- Navigate to Profile > Settings > Dark mode.
- In the pop-up that appears, choose one of the following options:
- Light. The app uses the light theme.
- Dark. The app uses the dark theme.
- Use System Settings. The device’s current system theme is used.
The selected theme is applied immediately.
Security Scan
To quickly check how protected your device is, run Security Scan. It will show you how fully you use the Kaspersky app‘s protective capabilities, and detect if your device security has been compromised by unsafe software, e.g. a jailbreak.
To run Security Scan:
- Open the Kaspersky app.
- On the Home screen, tap Security Scan.
The app will run the scan and show you a list of results with a status next to each issue.
For each checked security area, Security Scan shows its status:
- No issues found
- Security issue found
- Feature available with a subscription
To fix an issue, tap it, and the app will take you to the relevant Kaspersky feature or setting.
After fixing the issue, you can return to Security Scan to see the updated results.
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About the Security News feature
The Security News feature advises you how to improve protection of your device and your digital environment. The feature shows you tips on how to fix weak settings of the operating system and informs you of the latest Kaspersky security news.
About weak settings
When you are using your device, operating system settings can be changed as a result of your actions or the actions of apps that you run. The changed weak settings can pose a risk to the security of your device. For example, if the device is jailbroken, the security of the device may be compromised.
Notifications about weak settings of the operating system can be divided into two types:
- Warning notifications. The settings affect operating system security and are equivalent to vulnerabilities.
- Recommendation notifications. You are advised to fix the settings to improve the security of the operating system.
Security News searches for weak settings of the operating system at least once a day. If it detects weak settings in the operating system, it prompts you to fix them in order to restore the security of the operating system.
Information about detected weak settings is displayed on the main screen and in a Security News section you can see more details about your protection. You can perform the following actions:
- View detailed information about detected weak settings.
- Learn how to fix weak settings.
- Hide weak settings if you don't want to fix them.
About security news
Every day, the world is seeing more and more mass theft of passwords, hacking of databases, and online banking fraud. Kaspersky security news provides fresh information about such crimes and helps you prevent situations in which you could become a victim of hackers.
Security news is displayed together with other news from Kaspersky. Security news also appears as push-notifications. If a notification about a security news appears, you can proceed to the full text of the news by tapping the notification.
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Fixing weak settings
To fix weak settings of the operating system:
- Open the main app window.
- In the upper part of the screen, tap a weak setting that you want to fix.
This opens a window with description of the weak setting and advice on how to fix it.
Selection of relevant security news
To make sure that the security news you receive is specifically relevant for you, Kaspersky app gets information about your device and the apps you use. This information is used only for the purpose of selecting news that may be important or interesting to you. If you don't want to get this information, you can disable the option.
To disable the selection of relevant security news:
- Open the Kaspersky app.
- Tap Profile > Settings.
- Turn off Send statistics to Kaspersky.
About Kaspersky VPN
Kaspersky VPN functionality is not available in some regions.
Kaspersky VPN hides your real location and encrypts all data sent and received by your device.
How it works
Public Wi-Fi networks may be under-protected, for example, a Wi-Fi network may use a vulnerable encryption protocol or popular Wi-Fi network name (SSID). When you make internet purchases over an unsecured Wi-Fi network, your passwords and other confidential data may be transmitted without encryption. Hackers can intercept your confidential data, find out your bank card details and then access your money.
When connecting to a Wi-Fi network, the app checks the network. If the Wi-Fi network is unsecured, the app prompts you to enable a secure connection via a specially allocated virtual server. This way, the app sends and receives your data over an encrypted secure connection. This process guarantees that no one in the Wi-Fi network can intercept your private data.
Advantages
Kaspersky VPN provides the following advantages:
- Safe use of payment systems and booking websites. No one in the Wi-Fi network will be able to intercept your bank card details when you make online payments, book hotel rooms, or rent cars.
- Protection of your privacy. Others can't determine the IP address of your device or your location.
- Protection of your personal data. No one in the Wi-Fi network will be able to intercept and read your email, chats, and private correspondence on social networks.
By default, you have the free version of Kaspersky VPN. You can switch to the unlimited version.
Now you can use VPN in the upgraded all-in-one app — Kaspersky for iOS. This app has everything you need for your protection and privacy and it includes Kaspersky VPN Secure Connection functionality.
When you install Kaspersky app, tap VPN and follow the instructions on the screen to transfer your VPN settings.
After these settings are transferred, the VPN will work via Kaspersky app. At the same time, VPN functionality will stop working in Kaspersky VPN Secure Connection, and you can delete this app.
The secure connection will be automatically turned off while the VPN settings are being transferred to Kaspersky app.
If you want to transfer VPN settings, both apps should be connected to the same My Kaspersky account. If you have different subscriptions and want to use them at the same time, you'll have to contact Customer Service.
You can still change your mind and use Kaspersky VPN Secure Connection instead of Kaspersky app. However, settings cannot be transferred back from Kaspersky app. If you decide to keep using Kaspersky VPN Secure Connection, you will have to configure the VPN settings manually.
About the subscription
If you have a My Kaspersky account with a subscription to Kaspersky VPN Secure Connection, you can sign in to it in Kaspersky app and use the subscription.
If you used an anonymous subscription for Kaspersky VPN Secure Connection, you will have to connect to your My Kaspersky account. As a result, your subscription will become deanonymized.
Use of VPN may be regulated by local legislation. You may use VPN only in accordance with its purpose and without violating local legislation.
VPN availability in certain regions
In some regions, using a VPN is legally regulated. To learn more, refer to this article.
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Choosing the Kaspersky VPN version
You can use the free version of Kaspersky VPN or buy a subscription for the unlimited version of Kaspersky VPN. You can buy or renew your subscription from the app.
Feature |
Free version of Kaspersky VPN |
Unlimited version of Kaspersky VPN |
Secure Traffic |
Specific amount per day |
As much as you want |
Virtual Location |
Selected automatically |
Any from the list |
The amount of available secure traffic doesn't affect the amount of internet traffic available from your mobile operator. You can continue using the internet after the secure traffic limit is exceeded, but your data won't be secured by Kaspersky VPN.
- In the free version, the secure connection will be disabled when the secure traffic limit is exceeded. The app notifies you when your secure connection has been disabled. You can wait the time specified in the main app window and then re-establish a secure connection. The amount of secure traffic displayed as used in the app may slightly differ from the amount actually used.
- In the unlimited version, your daily amount of secure traffic is not limited. Your subscription for the unlimited version may include either one or several devices. If your subscription works for several devices, connect them to one My Kaspersky account to share your subscription. On My Kaspersky, you can also disconnect the devices from your subscription.
Turning on VPN
To turn on VPN:
- Open Kaspersky app.
- Turn it on in the VPN section
A secure connection will be established. The secure connection state may change as the app operates.
Turning on VPN via Shortcuts
This feature is available only in the Plus and Premium subscription plans for the Kaspersky app.
Please note that the feature requires the Shortcuts app. If the Shortcuts app is not preinstalled on your device, you can find it in the App Store.
Quick start from the Shortcuts app
Viewing the VPN state and available traffic
You can view the secure connection state and make sure that your data is transferred securely.
In the free version, you can also view the amount of secure traffic available for today. In the unlimited version, the app doesn't display traffic usage because you have an unlimited amount of secure traffic.
The amount of available secure traffic doesn't affect the amount of internet traffic available from your mobile operator. You can continue using the internet after the secure traffic limit is exceeded, but your data won't be secured by Kaspersky VPN.
To view the secure connection state and available secure traffic,
Open the main app window and navigate to the VPN section.
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Switching to the unlimited version of Kaspersky VPN
To switch to the unlimited version:
- Open Kaspersky app.
- In the VPN section, turn on VPN .
- Select a monthly or annual subscription. Both subscriptions include autorenewal.
The App Store To switch to the unlimited version:
- Open VPN.
- In the lower part of the window, tap Upgrade.
Swipe through the screens with the feature descriptions and continue to get the unlimited version.
- Select a monthly or annual subscription.
- Confirm the purchase.
The subscription details will be updated on all of your devices that use Kaspersky VPN as well as on My Kaspersky.
You can view subscription details in the account info section of the app.
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Restoring the unlimited version of Kaspersky VPN
If you have previously purchased a subscription to the unlimited version of Kaspersky VPN, you can restore it. Your subscription is associated with your My Kaspersky account.
When you install Kaspersky app on a new device or delete the app from your device and reinstall it, connect to My Kaspersky to restore your subscription.
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About Wi-Fi Security Check
Wi-Fi Security Check offers to turn on a secure connection when you connect to the internet via an unsecured Wi-Fi network. This way, you can enter your confidential data safely, for example, in a public Wi-Fi network.
You can configure rules to automatically activate a secure connection for networks that you use often.
If there is no internet connection in an unsecured Wi-Fi network, a secure connection will not be turned on automatically or the app will not offer to turn on a secure connection. The app will notify you that there is no internet connection in the unsecured Wi-Fi network.
If you configured automatic activation of a secure connection or tapped Turn On for the unsecured Wi-Fi network without an internet connection, the app will check for an internet connection during one hour. If the app detects internet connection, a secure connection will be turned on. If the device is disconnected from this Wi-Fi network, the app will stop trying to turn on a secure connection on the device.
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Setting VPN rules for unsecured Wi-Fi networks
Kaspersky app evaluates the security status of a Wi-Fi network. You can set up the app to turn on secure connection for the Wi-Fi networks that are considered to be unsecured.
To configure automatic turning on of a secure connection for unsecured Wi-Fi networks:
- Open Kaspersky app.
- Tap Profile > Settings > Wi-Fi Security Check settings.
- Tap Unsecured Wi-Fi Networks and select one of the following options:
- Ask. The app displays a notification and prompts you to turn on a secure connection when you are connecting to an unsecured Wi-Fi network.
Allow Kaspersky app to send you notifications. Otherwise, the app will not be able to warn you and offer to establish a secure connection. For information on configuring notifications, please refer to your OS documentation.
- Turn On VPN. The app turns on a secure connection when you are connecting to an unsecured Wi-Fi network.
- Do Nothing. The app does not display a notification and does not turn on a secure connection when you are connecting to an unsecured Wi-Fi network.
- Ask. The app displays a notification and prompts you to turn on a secure connection when you are connecting to an unsecured Wi-Fi network.
Setting VPN rules for known Wi-Fi networks
If you regularly connect your device to a specific Wi-Fi network, you can preconfigure secure connection settings for that network.
To configure automatic activation of a secure connection for known Wi-Fi networks:
- Open Kaspersky app.
- Tap Profile > Settings > Wi-Fi Security Check settings.
- Tap Known Wi-Fi Networks.
A list of known Wi-Fi networks is displayed. If there are no known Wi-Fi networks, the list is empty.
- Select the Wi-Fi network for which you want to configure secure connection settings.
- Select an action for this network:
- Do As For Unsecured. When you connect your device to this Wi-Fi network, the application uses the settings specified for unsecured Wi-Fi networks. This applies to unsecured known networks. If the network is secure, the app does nothing.
- Turn On VPN. When you connect your device to this Wi-Fi network, the application turns on a secure connection.
- Do Nothing. When you connect your device to this Wi-Fi network, the application does not turn on a secure connection.
Allow Kaspersky app to send you notifications. Otherwise, the app will not be able to warn you and offer to establish a secure connection. For information on configuring notifications, please refer to your OS documentation.
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About the virtual location
Your virtual location is a simulated location that will be presented to the websites and apps you open, allowing you to keep your true location private. You can select this location in the app's interface.
If you want to appear to the internet as a visitor from a different country, you can change the country specified in the location settings.
By default, the app chooses the location automatically. Usually, the selected location provides the fastest connection.
If you are using the free version, you can't select the virtual location. The location is always selected automatically.
Kaspersky app at the moment supports the following virtual locations.
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Changing the location
To change the location:
- Open Kaspersky app.
- Select the VPN section.
- Select the location.
If you want the app to select a location with the fastest server automatically, select the Fastest Server option.
To watch regional content in streaming services, select the recommended location.
If you prefer using specific locations, you can add them to your favorites for quick access.
To add the virtual location to your favorites:
- Open Kaspersky app > VPN.
- Find the desired location either by searching for it, or by scrolling the list of locations.
- Tap the heart next to the location to add it to your favorites.
You will see your favorite locations on the Favorites tab.
To remove a location from your favorites, tap the heart next to the location.
If you are using the free version, you can't select the virtual location. The location is always selected automatically.
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Protecting data if a secure connection is lost
When you turn on a VPN, your data is reliably protected while you surf the internet. However, if the VPN connection drops, your data will be unprotected, and attackers can steal it. For example, while you're walking around a shopping mall, your phone switches from one Wi-Fi connection to another. Each time this happens, it takes Kaspersky app a few seconds to protect your new connection.
To ensure that your data is always protected, use Kill Switch. Kill Switch will cut off data transfer over the internet when the VPN is reconnecting. Your internet connection will be restored as soon as the VPN turns on.
By default, Kill Switch is turned off and Kaspersky app does not block your internet access if the VPN connection is interrupted.
To protect your data, Kill Switch blocks data transfer via the internet entirely, until the VPN is restored.
To use Kill Switch, you must turn on VPN restoration after a disruption.
To turn on Kill Switch:
- Open Kaspersky app.
- Go to Profile > Settings > VPN settings.
- Turn on Kill Switch.
- The app may prompt you to turn on VPN restoration after a disruption and to grant the required permissions. Follow the instructions in the app interface.
The application will block your internet access if the VPN connection is interrupted. You will be back online as soon as the VPN connection is restored.
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Selecting a VPN protocol
The speed and availability of VPN depend on the region you are connecting from. If you notice slower speeds or if VPN is unavailable, try using a different protocol.
You can select from 3 options:
- Auto
This option lets the Kaspersky app select the optimal protocol for your current connection.
- Catapult Hydra
This protocol works well for long-distance connections. Select it if your physical location is far from the virtual location you want to connect to.
- WireGuard
This is a globally trusted open-source protocol that provides high connection speeds even on low-performance devices. The WireGuard protocol uses ChaCha20-Poly1305 data encryption.
To select a VPN protocol:
- Open the Kaspersky app.
- Go to Profile > Settings > VPN settings.
- Scroll down to the Protocol card and tap it.
- Tap the protocol you want to select.
The protocol is changed.
Please note that the VPN connection must be turned off to change the protocol. If Phishing & Malware Filter or VPN are on, they will be turned off to change the protocol. You can turn these features back on after the protocol is changed.
Restrictions for the use of Kaspersky VPN
It is prohibited to use Kaspersky VPN for the following purposes:
- For any purpose that violates any applicable local, national or international legislation or regulation of the country in which the VPN server is located or in which the application is used.
- For the purpose of inflicting harm or attempting to inflict harm on minors by using any means.
- For the purpose of improperly using the application and intentionally deploying malicious computer software or any other similar code fragments that are malicious and/or inflict technological damage.
- For the purpose of reverse engineering, decompiling, disassembly, modification, interpretation, or any attempts to reveal the source code of the application or to create derivative operations.
- For the purpose of obtaining unauthorized access, interfering with or inflicting damage on the application. Any such violation will be reported to the appropriate authorized executive agencies, and we will assist such agencies in revealing your identity. If such a violation occurs, your rights to use the application will be immediately terminated.
- For the purpose of uploading, publishing, emailing or otherwise transferring any content aimed at provoking behavior that is unlawful, dangerous, threatening, violent, intended for harassment, dishonest, demeaning, immoral, indecent, defamatory, encroaching on the sanctity of privacy, malicious or racist, instigating ethnic or other conflicts, or any content that is likely to provoke such behavior.
- For the purpose of pretending to be any other person or legal entity or to otherwise distort your personal identity or association with a legal entity in cases where such identification is required or is stipulated by applicable legislation.
- For the purpose of falsifying or manipulating means of identification in order to conceal the original source of any content transmitted over VPN systems.
- For the purpose of uploading, publishing, emailing or otherwise transferring any content that infringes on any party's rights to any patent, trademark, trade secret, copyright, or other intellectual property.
- For the purpose of uploading, publishing, emailing or otherwise transferring any unwanted or unauthorized announcements or advertising materials, such as "junk mail", "spam", "chain letters", or "pyramid schemes".
- For the purpose of interfering with or incapacitating VPN systems and/or VPN servers and/or VPN networks, or violating any of the requirements, procedures, policies, or rules of networks connected to VPN systems.
- For the purpose of collecting and storing personal data of other users without their knowledge.
- For the purpose of distributing information that incites unlawful activity, or that promotes the infliction of physical damage or injury to any group of people or individuals, or that promotes any act of violence against animals.
Kaspersky is not a provider of VPN (Virtual Private Network) services. If access to specific websites or services is limited in the VPN service provider's region, you will not be able to access these websites and services through the Kaspersky VPN feature.
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About Phishing & Malware Filter
This feature is available only in the Standard, Plus and Premium subscription plans for the Kaspersky app.
What is phishing?
Scammers send you to a website that mimics the site of a trustworthy organization. They need you to open it and type in some of your personal data, for example, your Apple ID or bank card details. Then scammers will use the information they tricked from you to rob you or blackmail you. This type of fraud is called phishing and no device is safe from it.
What websites are usually faked?
Fraudsters can fake online services like banks or even Apple. The web address in the link may look very similar to the one you know, with just one tiny symbol giving away the impostors. But this difference is really hard to notice, even for experienced users.
How can I protect my data?
The answer is simple—turn on Phishing & Malware Filter. The Phishing & Malware Filter feature automatically checks the links opened on the device for fraud, malware, and other web threats. If the website is dangerous, its link will be blocked.
Phishing & Malware Filter checks not only the links you open, but also online activity of the apps. This may cause some app features to be blocked. In Japan, the app also blocks links to restricted websites.
When Phishing & Malware Filter is on, you can monitor the real-time statistics:
- How many websites, or more specifically domains, were checked while you were using the device
- How many malicious links were blocked by Phishing & Malware Filter
Turning on Phishing & Malware Filter
To turn on Phishing & Malware Filter:
- Open Kaspersky app.
- Scroll down to the Phishing & Malware Filter section and turn on the feature.
The Phishing & Malware Filter feature uses VPN technology. This is why when you turn on Phishing & Malware Filter you need to allow the app to set up a VPN configuration.
If you turn off VPN in the device settings, Phishing & Malware Filter will stop working.
When you turn on Phishing & Malware Filter, the VPN icon appears in the status bar. However, it doesn’t mean that VPN is on. To turn on VPN, follow this instruction.
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About crypto scams
Crypto scams are a variety of cybercrime that aim to steal cryptocurrency such as Bitcoin.
Types of crypto scams
Crypto scams can take the following forms:
- Fake websites and crypto wallets. Scammers create a fake site that mimics a known crypto exchange or a fake wallet. Such a website can be hard to tell apart from the real thing because the domain name and layout of the website closely resemble the original. Users visit the fake website and enter their sensitive information, revealing it to the scammers.
- Crypto phishing. Scammers create phishing links that lead to fake websites, crypto exchanges, or investment platforms. These links are then emailed to victims or placed on other websites. Users click the links, losing their data or funds.
- Fake investments in a "new" cryptocurrency. Scammers create a sham proposal to invest into a new project, for example, a new cryptocurrency. Interested users send funds to the specified crypto wallet, but no cryptocurrency is in fact created, and the invested funds are never returned.
- Fake cryptocurrency investment opportunities. Scammers advertise lucrative cryptocurrency investment opportunities on social networks, promising to return the invested amount severalfold. Instead of the promised income, users lose the invested amounts.
- Scams involving the purchase of mining hardware. Users pay for cryptocurrency production (mining) hardware, but never receive the promised items.
- Fake cryptocurrency purchasing websites. Scammers create a website where you can ostensibly purchase cryptocurrency for fiat at a good exchange rate. You send the money but get nothing in return.
- Pump-and-dump schemes involving cryptocurrencies. Scammers launch a massive advertising campaign to prop up an individual cryptocurrency. They promise that the price of the cryptocurrency will continue to grow. Investors rush to purchase the cryptocurrency being advertised. Scammers then quickly sell off the cryptocurrency at the elevated price, which can cause its price to crash below the initial level within minutes.
How the Kaspersky app recognizes crypto scams
The Kaspersky app checks links on websites against a regularly updated database of phishing web addresses and fake cryptocurrency exchanges. If the website or crypto exchange is fake, the app will notify you and block your access before the resource can harm you.
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Caller ID
About Caller ID
The Caller ID tab on the Home screen allows you to download or open the Kaspersky Who Calls app. The app protects you from spam, allowing you to block any unwanted calls.
Please note: the Kaspersky Who Calls app is currently available only in certain regions. It is available in Plus and Premium subscription plans only to users in Russia.
Activate the Kaspersky Who Calls app using a subscription detected for your My Kaspersky account
To use a subscription that includes Kaspersky Who Calls functionality, sign in to My Kaspersky in the app to activate premium features at no extra charge.
To sign in manually to My Kaspersky in the app, go to Settings > Profile and tap Sign in.
If you have the Kaspersky app installed on your device, do one of the following to activate a subscription:
- During setup, choose an account you want to use.
- Go to Settings > Profile and tap Sign in
Choose a subscription you want to use and tap Use this subscription.
Make sure that you sign in to the same My Kaspersky account that you are using in the Kaspersky app.
If you are signed in to My Kaspersky in Kaspersky Who Calls, go to Settings > Profile > 
> Check for subscription to manually check for an available subscription.
You can also send a subscription to your device on My Kaspersky.
Learn more about activating your subscription for Kaspersky Who Calls in this article.
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About Data Leak Checker
What is this?
The Data Leak Checker feature checks your accounts on the web and alerts you when information about you becomes publicly accessible.
If you don't have a subscription for Kaspersky Plus or Premium, limited functionality is available: the app only checks your My Kaspersky account for data leaks. Full functionality is available if you have a subscription for Kaspersky Plus or Premium.
Why should I worry about my data?
Cybercriminals may gain access to various web resource databases and steal user account data. Using these feature, you can learn whether your account data has been stolen and perform recommended actions to protect your data.
How the feature works?
You can check your account manually or set up automatic account checks. Kaspersky app checks the specified account and if the check reveals that your data may be publicly accessible, the app will notify you about it and display a list of sites from which a data leak could have occurred, the date of possible leak, and the category of data that may be publicly accessible.
Kaspersky app lets you check for possible leaks of not only your own data, but also data from other user accounts belonging to your friends and family, for example.
If you have a subscription for Kaspersky Plus or Premium, you can set up automatic checks for up to 50 accounts in addition to your own My Kaspersky account.
When checking user accounts, Kaspersky does not retrieve data as plain text. It uses the data only to perform the specified check and does not store it. On detecting a leak, Kaspersky app does not gain access to the user data itself. It only provides information about categories of data that may be publicly accessible.
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Checking your accounts
To check whether your account data may be publicly accessible:
- Open the Kaspersky app.
- Open Data Leak Checker section.
The Check an Account screen opens.
- In the search field, enter your email address.
- Tap Search.
If your account data is possibly leaked, the app displays a list of websites from which a data leak could have occurred, the date of possible leakage, and the category of data that may be compromised.
To learn more about the possible data leak and view Kaspersky recommendations, tap the website.
- The app saves each checked account to a list of accounts that are checked automatically every day.
You will get a notification if a possible account data leak will be detected.
Identity Theft Check
The Identity Theft Check feature is only available to users with the Premium subscription plan.
Your phone number is your ID in banking apps, online stores, social media, and other services. If someone acquires data linked to your phone number, they can easily impersonate you—and, for example, access your bank accounts or get a loan in your name.
The Identity Theft Check feature checks your phone number against databases of leaks. After running the check, we will show you all websites that have leaked account data associated with this phone number. We will also display the categories of data that were leaked, and provide recommendations on what you can do about the leaks. In addition to your own phone number, you can also check phone numbers of your family members. All phone numbers that you add will be checked automatically on a regular basis. If new leaks are discovered, you will receive a notification on your device.
Before the app checks phone numbers for leaked data, it doubly encodes them using a hash function. This means the phone numbers you submit never leave your device.
Checking your phone-linked accounts
To check your phone number for data leaks:
- Open the Kaspersky app > Identity > Identity Theft Check.
- Add a phone number either by manually entering it, or by selecting it from your device's Contacts. You can select multiple numbers when adding numbers from Contacts.
Make sure that the number you add starts with a + and a country code, is from 6 to 20 digits long, and doesn't include symbols like * and #.
- Tap Check for Leaks to run the first check.
Before running the first check, the app will prompt you to read the data processing statement. Accept it to use the feature.
After you add your numbers, the app will automatically and regularly check them and alert you in case of new leaks.
You will be able to view detailed information about previous and new leaks by tapping a phone number in the list of phone numbers.
It's only possible to automatically check 50 numbers at a time. If you would like to check a number that has not been added yet, you can delete an old number and submit a new one for the check.
To delete a phone number from the list:
- Open the Kaspersky app > Identity > Identity Theft Check.
- Swipe left on the number you want to delete.
- Tap Delete.
Please note that all phone numbers you've added to the Kaspersky app will be deleted from the app if you revoke your acceptance of the Identity Theft Check Statement.
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About the Password Manager feature
Kaspersky Password Manager is available in Kaspersky Plus and Premium only.
Kaspersky Password Manager protects all your passwords and other sensitive information with a single main password. You can install Kaspersky Password Manager on devices running Microsoft Windows, macOS, Android, or iOS to keep all your data safe and in sync.
The Password Manager feature is provided by the Kaspersky Password Manager app. To use the Password Manager feature install Kaspersky Password Manager after installing the main Kaspersky app.
See the Kaspersky Password Manager Help for instructions on using Kaspersky Password Manager on mobile devices.
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Installing and starting Kaspersky Password Manager
To download and install Kaspersky Password Manager (if it has not been installed yet):
- Go to the Kaspersky app > All Features.
- Scroll down to the Password Manager section.
- Tap Install.
A page containing details about Kaspersky Password Manager opens in the App Store.
- Tap the download icon to download and install the app.
To start Kaspersky Password Manager that is already installed:
- Go to the Kaspersky app > All Features.
- Scroll down to the Password Manager section, tap Open.
The Kaspersky Password Manager app window opens.
See the Kaspersky Password Manager Help for instructions on using Kaspersky Password Manager.
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Password Safety
Are your passwords easy to guess? Are they not unique and weak (for example, qwerty or 12345)? Are they based on information that can be guessed or obtained from public sources (for example, names or dates of birth of your relatives)? Such passwords can be easily cracked. And once that happens, someone can access your online accounts and related data.
The Kaspersky Password Manager app can help you quickly check the strength of your passwords and whether the same password is used in more than one account.
To view Kaspersky Password Manager password scan results or add new passwords from the Kaspersky app, do the following.
- Open the Kaspersky app.
- Open the Password Safety section.
- Scan results are displayed under Password Safety, grouped by safety categories.
- Use this screen to view password scan statistics, scan passwords, or add new passwords to the Kaspersky Password Manager app.
To learn more about password scans, refer to the Kaspersky Password Manager Help.
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Safe Money
Kaspersky VPN functionality is not available in some regions.
When paying online on bank and payment system websites, you send confidential data (such as bank card numbers and online banking passwords). Safe Money displays the level of protection of your data and funds and gives advice on how you can improve the safety of your payments. For strong protection, we recommend that you turn on the following features:
Please note that the availability of these features depends on your Kaspersky app subscription.
About Social Privacy
This feature is available only in the Plus and Premium subscription plans for the Kaspersky app. In some regions the feature is unavailable.
Popular social services like Google and Facebook collect your data while you use them. This information is used to personalize your search experience and social interactions. We believe that you should have the option to see which data is being collected and to stop sharing it with the app or other app users whenever you want. The Social Privacy feature lets you manage data collection and privacy preferences in several services — right from our app. With Social Privacy, take control of your data in a single app and learn more internet privacy tips.
How it works
To start using Social Privacy, accept the Social Privacy Statement as part of the first run wizard or later when you decide to use the feature. This applies if you are using Kaspersky app in the European Union. You can withdraw your consent at any time but doing that limits the functionality of the feature.
The table below shows the supported services and the data whose collection settings you can manage and change.
Service |
Manageable data |
|---|---|
|
|
|
|
|
|
|
|
Telegram |
|
For each type of data, you can manage the privacy settings in a more detailed way.
Besides managing data collection, the feature's main screen offers you several useful articles on the topic of social privacy. To read an article, tap its name in the Level up your privacy expertise section.
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Managing data collection and privacy settings
With the Social Privacy feature, you can learn which of your personal data is collected by Google, clear your search history and disable the collection of data.
Manage your Google data tracking
If you stop data tracking for apps and web search, personalization of your Google services may be limited. For example, Google may stop recommending places of interest to you, and your web search results may become less relevant. Data tracking will be disabled in all apps and on all websites and devices where you are logged into the same account. After you stop data tracking, for some time Google may still use the information collected about your recent search to improve the web search results during the active session. Disabling tracking does not cause all previously collected information to be deleted. You can review and delete this and other data on myactivity.google.com. Visit policies.google.com to learn more about the data that Google will still collect and why.
With the Social Privacy feature, you can check your current privacy settings on Facebook, LinkedIn, Instagram, or Telegram and set them directly in the Kaspersky app.
To check and manage your Facebook, LinkedIn, Instagram, or Telegram privacy settings:
- Open Kaspersky app.
- Open the Social Privacy section. Read through the information screens that appear when you open the section for the first time.
- On the main Social Privacy screen, go to the Services section and tap the service name. Sign in to your Facebook, LinkedIn, Instagram, or Telegram account when prompted.
- Tap the privacy settings category you want to review. Then set any custom rules that you want.
Social Privacy FAQ
Here are answers to some frequently asked questions about the Social Privacy feature.
How do I disable context advertising in Google services?
How do I disable context advertising on Facebook?
How do I hide my telephone number on Facebook?
How do I hide my location from Google?
How do I hide my tagged photos on Instagram?
How do I stop people from mentioning me on Instagram?
How do I stop people from calling me on Telegram?
How do I stop people from adding me to groups and channels on Telegram?
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Telegram-specific data provision
When using the Social Privacy feature to update your Telegram privacy settings, you first need to use a web browser to sign in to the service.
The web browser logs the user's personal data as follows: a folder with user logs is created inside the Kaspersky app directory. Access to the log file is limited and by default is granted only to the Kaspersky app and also to the user if the device has been rooted.
Saved logs are stored on your device until one of the following occurs:
- You sign out of your Telegram account
- You withdraw your consent to the Privacy Statement (for the EU, UK, Brazil, Vietnam, and residents of the US state of California)
- You uninstall the Kaspersky app from your device (for other regions)
For more information about your web browser, see its documentation.
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Secure QR Scanner
A QR code that you scan with your device can contain different kinds of information. This information can be unsafe for your device: for instance, a link to a phishing website. The Secure QR Scanner feature lets you scan QR codes and safely access the information encrypted in the codes by checking links they may contain.
Here are the instructions for performing typical user tasks that the feature provides:
To automatically add contacts to the device after decoding QR codes, you have to grant the Kaspersky app access to your contacts. You will receive an access request when you try to scan a QR code with encoded contact details for the first time. If you did not allow the app to access your contacts after scanning the QR code for the first time, you can tap Home > Settings > Privacy > Contacts. In the settings, enable access to contacts for the Kaspersky app.
The Kaspersky app can recognize contact details encoded in a QR code. After decoding the QR code, you can call the contact by tapping the 
button or, if a mobile phone number is specified, send an SMS message to the contact by tapping the 
button. You can also use other means of communication (for example, send an email message) if the relevant contact details are encoded in the QR code.
To add a contact to the device contact list:
- Point the camera at a QR code with encoded contact details.
The Kaspersky app automatically focuses the image and decodes the QR code. A window with contact details opens.
- You can now create a new contact or add the details to an existing one.
If malicious or phishing links were detected in the Website field of contact data, those links are removed from contact data before saving the contact.
About Smart Home Monitor
This feature is available only in the Plus and Premium subscription plans for the Kaspersky app.
The Smart Home Monitor feature shows devices that are connected to your home Wi-Fi network. You can use this feature to scan your home network and see the list of all devices connected to it.
You can then review the list to block any unauthorized devices and check the protection status of your connected devices.
Multiple devices may be connected to your home Wi-Fi network. Someone could capture your password or hack into your Wi-Fi network to get free internet or access your data.
To scan a network, Smart Home Monitor uses the IP addresses of your router and your current device.
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Scanning your home Wi-Fi
To find devices connected to your home Wi-Fi network:
- Connect to your home Wi-Fi network.
- Open the Kaspersky app.
- On the Home screen, tap Smart Home Monitor.
- Confirm that you want to scan your home Wi-Fi network or choose another network to scan.
- For the feature to work, grant the Kaspersky app permission to access the local network.
- The app will scan the network and show you a list of connected devices and information about these devices.
When you scan your home network again, new devices on your Wi-Fi will be shown at the top of the list and marked as NEW.
Please note that monitoring public networks may be prohibited by law.
When using a work network, you must follow applicable rules and policies.
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Removing your home Wi-Fi from the list of scanned networks
Once you have scanned your home network, it will appear in the list of your scanned networks.
To remove your home Wi-Fi network from the list:
- Open the Kaspersky app.
- On the Home screen, tap Smart Home Monitor.
- In the top right corner of the main screen of Smart Home Monitor, tap
. This button will appear if you have scanned at least 1 network.The list of your previously scanned networks opens.
- Select the network you want to forget.
- Tap
. - Confirm the operation.
The app will no longer show your network in the list.
Viewing detailed information about devices
The Smart Home Monitor feature shows you the list of devices connected to your home network.
To view detailed information about each device, such as device name, device type, time it was last seen online, IP address, etc.:
- Open the Kaspersky app.
- On the Home screen, tap Smart Home Monitor.
- In the top right corner of the main screen of Smart Home Monitor, tap . This button will appear if you have scanned at least 1 network.
The list of your previously scanned networks opens.
- Tap on the device in the list.
A screen with detailed information about the device opens. You can edit the name and type of each device.
If you don’t want an offline device to appear in the list, you can remove it by tapping
. It will be cleared from your phone memory and will not appear in the list again.
What if an unknown device connects to your home Wi-Fi
If there's an unknown device on your network, someone has probably guessed your Wi-Fi password. Set a new strong password, and then reconnect all your devices. Your new password should have at least 8 characters and include both lower- and uppercase letters, digits and special characters.
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Private Browsing
This feature is available only in the Plus and Premium subscription plans for the Kaspersky app.
Some websites use tracking services to collect information about what you do online. This information is then analyzed and used to show you ads.
Private Browsing is an extension for the Safari browser that prevents tracking services from collecting information about your online activity. It is based on Apple’s Content Blocker tool for Safari.
How to turn on Private Browsing and protect yourself from being tracked online:
On devices running iOS 17 or later
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Anti-Banner
This feature is available only in the Plus and Premium subscription plans for the Kaspersky app.
Many websites show pop-up banner ads on pages you visit, because they earn money for each tap or for showing the banner to a certain number of users.
On mobile devices, banner ads often cover the actual content you’re browsing or make it temporarily inaccessible, forcing you to wait before you can close them.
Anti-Banner in the Kaspersky app lets you block such banners in the Safari browser. This functionality is based on Apple’s Content Blocker and Safari Web Extension tools for Safari.
To start blocking ads in Safari, you need to turn on Anti-Banner in the app, as well as enable both Kaspersky’s extensions in your device system settings. The steps for turning on these extensions depend on the version of iOS.
Turning on Anti-Banner for the first time on devices running iOS 17 or later
Turning on Anti-Banner for the first time on devices running iOS 16
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Identity Protection Wallet
Available only in Kaspersky Premium.
If you keep important files on your device, for example, scans of photo IDs, government documents, contracts, and so on, we recommend adding such documents to the Kaspersky Password Manager app. This guarantees the security of your personal data by preventing third-party access to the documents.
To view existing documents or add new ones to the Kaspersky Password Manager app from the Kaspersky app, do the following:
- Open the Kaspersky app.
- On the Identity screen, go to the Identity Protection Wallet section.
- Tap Add Document.
- Use this screen to view your protected documents or add new documents to the Kaspersky Password Manager app.
To learn more about protecting your documents, refer to the Kaspersky Password Manager help.
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About My Kaspersky
My Kaspersky is an online hub for the following tasks:
- Remotely managing supported Kaspersky applications on your devices.
- Downloading installation packages for Kaspersky applications.
You can sign in to My Kaspersky by any of the following methods:
- Using credentials associated with other Kaspersky resources.
- Creating a new account (on My Kaspersky or directly from compatible applications).
- Using your Facebook credentials.
You have to connect your devices to My Kaspersky in order to start using My Kaspersky.
Detailed information on using My Kaspersky is available in the My Kaspersky help.
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About My Kaspersky account
A My Kaspersky account is required to sign in to and use My Kaspersky as well as to use certain Kaspersky applications.
If you do not have a My Kaspersky account yet, you can create one on My Kaspersky or directly from compatible applications. You can also use your other Kaspersky accounts to sign in.
When creating a My Kaspersky account, you have to specify a valid email address and set a password. The password must contain at least 8 characters, including at least one number, one uppercase Latin letter, and one lowercase Latin letter. Blank spaces are not allowed.
If the password is too weak or common, you must make it stronger in order to continue the sign-up process.
After your account is created, you will receive an email message containing a link to activate your account.
Activate your account by clicking the link in the email message.
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About two-step verification
Two-step verification may be unavailable in your region. For more details, see the My Kaspersky Help.
Two-step verification prevents bad guys from signing in to your My Kaspersky account even if they know your password. To verify your identity, you will receive a unique security code in one of the following ways:
- Via an SMS. We use the phone number you save on My Kaspersky. This means that both your password and your phone are needed to sign in to your account.
- Via an authenticator app. You first need to set up two-step verification via your mobile phone number for the authenticator app feature to be available.
You can turn on two-step verification on My Kaspersky. If you change your phone number, you can update it on My Kaspersky. If you are already signed in to your account on a device, nothing will change for you. For detailed instructions, see the My Kaspersky Help.
The security code is valid for a short period. If it expires, request another security code.
If you haven't received an SMS message with a security code
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Sharing My Kaspersky credentials via a link
You can generate a personal link to install Kaspersky app on your computer or other devices. Your account data will be automatically transferred to the new device.
The link is created by My Kaspersky services and includes important parameters for your authentication. Do not send your personal link to anyone, because it may result in data leakage.
To install Kaspersky app on the other device:
- Open the main window of Kaspersky app.
- In the Protect All Your Devices section tap Open.
- On the screen that appears tap Send Link.
A system window with link sharing options appears.
- Open the link on the device, where you want to install Kaspersky app.
Now you can download the app and right after that you will be automatically signed in to your My Kaspersky account.
Signing in to My Kaspersky using the QR code
If you already have a My Kaspersky account and use Kaspersky app for Windows on your computer, you can sign in to Kaspersky app by scanning your personal QR code. In this case, your account data will be automatically transferred to the new device.
The QR code is created by My Kaspersky services and includes important parameters for your authentication. Do not send your QR code to anyone, because it may result in data leakage.
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Signing in to My Kaspersky using your third-party account
You may have an option to quickly sign in to My Kaspersky with your Google, Facebook, Apple, Yandex, or VK account.
The availability of quick sign-in depends on your region. For more details on restrictions in Russia, please see this article (available only in English and Russian).
First time sign-in
To sign in to My Kaspersky with your existing third-party account for the first time:
- In the Sign In to My Kaspersky section, choose an authorization method and tap the corresponding button.
- Select your region and language. This affects payment methods and availability of some apps in your My Kaspersky account.
- Select the I agree to receive personalized special offers and other info check box. This step is optional.
To unsubscribe, you can withdraw your consent on the My Kaspersky website. Find the full instruction in the 'Decline the consent to be provided with marketing materials by email' section of the My Kaspersky Help.
- Tap Continue.
Kaspersky app will sign you in to My Kaspersky.
Further sign-ins
If you have already used your third-party account to sign in to My Kaspersky before, tap the corresponding button and follow the instructions.
Kaspersky app will sign you in to My Kaspersky.
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Signing out of your My Kaspersky account
You can sign out of your My Kaspersky account in Kaspersky app.
You can use the app features only if you are signed in to your My Kaspersky account. When you sign out, the app protection features are turned off and the device is disconnected from your My Kaspersky account. When you sign in, the app restores the default statistics settings.
To sign out of your My Kaspersky account:
- Open Kaspersky app.
- Tap Profile.
- Tap near your My Kaspersky account email address in the My Kaspersky Account section.
- Tap Log out.
You are now signed out of your My Kaspersky account.
How to get Customer Service
If you cannot find a solution to your issue in the documentation or in any of the sources of information about the app, we recommend that you contact Customer Service. Visit the Customer Service website to contact our experts, who can answer all your questions about installing and using the app.
Before contacting Customer Service, please read the support rules.
Premium Support Services
Kaspersky Premium Support Services require a paid subscription. Their availability depends on your region. In some regions the services are provided only via chat.
With Premium Support, you get additional protection and convenience, including priority access, expert installation services, virus check and removal, and PC health check.
Expert Installation Services
Whenever you have an installation problem on your computer, you can call us and the Kaspersky expert will remotely:
- run the installation via remote connection.
- make sure the installation progress is error free.
- provide an overview of settings and features of the application.
- answer all your questions about the application and the installation process.
- adjust the application settings based on your needs.
- confirm the application is installed, set up correctly and working properly.
Priority Support Line
Priority access to a premium support agent via phone or chat. Customer phone calls are given the highest priority (skip the line). The chat program provided includes remote assistance capabilities.
Remote IT Services
One-click access to chat with a premium support agent with unlimited remote assistance included. Sit back and relax while we fix it!
Expert Virus Check & Removal
Professional virus and spyware removal on any Windows device with a Kaspersky application installed.
PC Health Check Services
During a health check, our experts will perform a multipoint inspection to ensure the highest level of protection and performance of the device.
To use Kaspersky Premium Support Services, call the phone number assigned to the country in which you purchased the Kaspersky app Premium subscription.
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Limitations and warnings
Updates functionality (including providing anti-virus signature updates and codebase updates), as well as KSN functionality may not be available in the application in the U.S.
Regional availability restrictions for Kaspersky applications
The following applications may not be available for download from the App Store in Poland and Ukraine:
- Kaspersky for iOS
- Kaspersky VPN Secure Connection for iOS/macOS
- Kaspersky Password Manager for iOS/macOS
- Kaspersky Safe Kids for iOS
For more details on the availability of these applications in different regions, see the linked articles.
Known issues
Follow the link below to view the app’s known issues:
Kaspersky app for iOS - Known issues
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Sources of information about the app
The Kaspersky app page on the Kaspersky website
On this page, you can view general information about the app, its functions and features.
Kaspersky app page contains a link to the online store. There you can purchase the app or renew your license.
Discuss Kaspersky applications on Kaspersky Support Forum
If your question does not require an immediate answer, you can discuss it with Kaspersky experts and other users on our Forum.
On the Forum, you can view discussion topics, post your comments, and create new discussion topics.
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Information about third-party code
Information about third-party code is contained in the About section in the app menu.
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Trademark notices
Names and logos of mentioned products and services may be registered or unregistered trademarks of their respective owners. The Kaspersky app is not endorsed, sponsored, or supported by the owners of the third-party trademarks mentioned herein.
App Store, Apple, iPad, iPadOS, iPhone, iTunes, macOS, and Safari are trademarks of Apple Inc.
IOS is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
Android, Firebase, Google, Google AdWords, Google Analytics, and Google Play are trademarks of Google LLC.
Microsoft, Windows are trademarks of the Microsoft group of companies.
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About beta version
Beta versions are not for use in the United States.
We would like to learn about your experience using our mobile products' new features and invite you to be a beta tester. The beta version includes new features you can try before they are officially released.
Be aware that beta versions may be less stable than the final version officially released to the public. You may encounter problems such as app crashes, features that do not work properly, or unavailable services.
The beta version is free of charge. However, the app's functionality may be limited (for instance, purchases could be unavailable). Please carefully read all of the beta version's terms and conditions in the End User License Agreement.
You must use the app only in accordance with the functionality provided by the installed version of the app. The orange mark next to the app icon defines that you use the beta version of the app.
Before you start beta testing the app, please carefully read the "Beta and subscriptions" section.
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Beta and subscriptions
We recommend that you register a separate My Kaspersky account to use exclusively for beta testing.
If you have already purchased a subscription, do not add activation codes to My Kaspersky account used only for beta testing. Otherwise, the app will automatically activate the subscription and your subscription will start expiring. See how to check subscriptions on My Kaspersky in the My Kaspersky help.
If you are already using the subscription, you can use features available on subscription in the beta version under the same subscription. Your subscription term will not be extended by the duration of beta testing.
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