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Identity

Kaspersky Premium includes tools to protect your digital identity and a dedicated channel to contact Customer Service.

In this section

Premium Support Services

Identity Theft Check

Identity Protection Wallet
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[Topic 232992]

Premium Support Services

Note: Kaspersky Premium Support Services over the phone are not available in some regions. You will be able to use Premium Support Services under a paid subscription only.

With Premium Support, you get additional protection and convenience, including priority access, expert installation services, virus check and removal, and PC health check.

Expert Installation Services

Whenever you have an installation problem on your computer, you can call us and the Kaspersky expert will remotely:

  • run the installation via remote connection.
  • make sure the installation progress is error free.
  • provide an overview of settings and features of the application.
  • answer all your questions about the application and the installation process.
  • adjust the application settings based on your needs.
  • confirm the application is installed, set up correctly and working properly.

Priority Support Line

Priority access to a premium support agent via phone or chat. Customer phone calls are given the highest priority (skip the line). The chat program provided includes remote assistance capabilities.

Remote IT Services

One-click access to chat with a premium support agent with unlimited remote assistance included. Sit back and relax while we fix it!

Expert Virus Check & Removal

Professional virus and spyware removal on any Windows device with a Kaspersky application installed.

PC Health Check Services

During a health check, our experts will perform a multipoint inspection to ensure the highest level of protection and performance of the device.

Note: To use Kaspersky Premium Support Services, call the phone number assigned to the country in which you purchased the Kaspersky Premium subscription.

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[Topic 223581]

Identity Theft Check

Your phone number is often used to identify you when you create an account on a website or in an application. If you are not sure whether accounts associated with your phone number are safe, you can check them using the Kaspersky application. The application uses your phone number to detect if associated accounts have been compromised and your data is in danger of being publicly accessible.

Note: When Identity Theft Check is used, Kaspersky does not receive data in an openly-accessible format, and does not store it. The data is only used for scanning. On detecting a leak, the application does not gain access to the user data itself, but only provides information about categories of data that may be publicly accessible.

If the check discovers that your data may have become public, the application will display the following information:

  • A list of websites from which a data leak could have occurred.
  • The date of the possible leak.
  • The category of data that may be publicly accessible.

You can learn how to minimize the consequences of a possible data leak by clicking the corresponding data category.

Check if accounts associated with your phone number have been compromised

  1. On the sidebar of the main application window, click Identity Theft.

    The Identity Theft Check window opens.

  2. Enter your phone number in the Enter phone number field.
  3. Click Check.
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[Topic 252149]

Identity Protection Wallet

If you keep important documents on your computer, for example, scans of photo ID documents, government documents, contracts, and so on, we recommend adding such documents to the secure wallet. Identity Protection Wallet is an encrypted file that requires entering a main password for access. This guarantees the security of your personal data by preventing third-party access to the documents.

Note: The Kaspersky Password Manager application provides the Identity Protection Wallet feature. You can install Kaspersky Password Manager and use your Kaspersky Premium subscription to activate it.

About the main password

The main password is a single password that the Kaspersky Password Manager application uses to encrypt your data in the wallet. We recommend using a main password that includes eight or more characters and contains upper and lower case letters as well as numerals and special characters.

Important: For security reasons, the Kaspersky Password Manager application does not store the main password on your devices and does not send it to the cloud storage. We recommend memorizing the main password or writing it down and keeping it in a secure location because there is no way of recovering a forgotten password.

About encryption

The Kaspersky Password Manager application encrypts data using a symmetric encryption algorithm based on the Advanced Encryption Standard (AES) standard. The key is computed from your main password based on the Password-Based Key Derivation Function 2 (PBKDF2). The AES algorithm is widely used around the world for protecting secret data. This algorithm has minimal RAM requirements, so your data can be encrypted and decrypted in a matter of seconds.

How to add a document to the wallet

  1. Open Kaspersky Password Manager.
  2. Open the Documents section of the main application window.
  3. Click > Browse for Files to add a new document.

    The document selection window opens in Finder. By default, Kaspersky Password Manager opens the Documents folder.

  4. Select a document you want to store in Kaspersky Password Manager and click Open.

    The Add document window opens.

  5. In the Document’s category pop-up menu, select the document category.

    Note: Kaspersky Password Manager assigns a document category automatically, but you can change it. You can choose one of the following document categories: Bank Cards, Contracts, Driver’s Licenses, Insurances, Passports/IDs, and Other.

  6. If you don't want Kaspersky Password Manager to delete the source document file from your computer (which it would otherwise do for security reasons), desiring to keep only a copy in the vault, deselect the Delete the source file checkbox. This checkbox is selected by default.
  7. Click Add.

    Note: Kaspersky Password Manager can't add password-protected PDF-files, files larger than 20 MB, or images larger than 100 MB, with resolution less than 256x256 px or higher than 40 MP.

  8. When you add a PNG image, a BMP image, or a big JPEG image, Kaspersky Password Manager prompts you to allow the image to be optimized for storage. If you don't allow the image to be optimized, it won't be added to the vault

    PNG and BMP images are compressed and converted to JPEG format, and big JPEG images are just compressed. The final size of an image in the vault is no more than 6 MB.

The document entry appears in the right pane of the window.

How to extract a document from the wallet

  1. Open Kaspersky Password Manager.
  2. Open the Documents section or the All Entries section of the main application window.
  3. Select a document you want to download.
  4. Click > Save As.
  5. In the window that opens, specify the folder where you want to save the document.
  6. If needed, change the document name.
  7. Click Save.

The document will be saved to your computer.

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[Topic 236641]