Identity
This section contains information about the features that are available if you are using Kaspersky Premium.
Premium Support Services
Kaspersky Premium Support Services over the phone are not available in all regions. You can use Premium Support Services with paid subscription only.
With Kaspersky Premium Support Services you get added protection and convenience, including priority access, expert installation services, virus check and removal, and PC health check. Kaspersky Premium Support Services are not available in all countries.
Expert installation services
Whenever you have an installation problem on your computer, you can call us and the Kaspersky expert will remotely:
- run the installation via remote connection.
- make sure the installation progress is error free.
- provide an overview of settings and features of the application.
- answer any questions about the application or installation in the process.
- adjust the application settings based on your needs.
- confirm the application is installed, set up correctly and working properly.
Priority access to a premium support agent
Priority access to a premium support agent via phone or chat. Customer phone calls are given the highest priority (skip the line) and the chat program provided includes remote assistance capabilities.
Remote access support
One-click access to chat with a premium support agent with unlimited remote assistance included. Sit back and relax while we fix it!
Virus check and removal
Professional virus and spyware removal on any Windows device with a Kaspersky application installed.
PC health check
During a health check, our experts will perform a multipoint inspection to ensure the highest level of protection and performance of the device.
To use Kaspersky Premium Support Services, call the phone number assigned to the country in which you purchased the Kaspersky Premium subscription.
Identity Protection Wallet
If you keep important documents on your computer, for example, scans of photo ID documents, government documents, contracts, and so on, we recommend adding such documents to the secure wallet. Identity Protection Wallet is an encrypted file that requires entering a main password for access. This guarantees the security of your personal data by preventing third-party access to the documents.
Note: The Kaspersky Password Manager application provides the Identity Protection Wallet feature. You can install Kaspersky Password Manager and use your Kaspersky Premium subscription.
About the main password
The main password is a single password that the Kaspersky Password Manager application uses to encrypt your data in the wallet. We recommend using a main password that includes eight or more characters and contains upper and lower case letters as well as numerals and special characters.
Important: For security reasons, the Kaspersky Password Manager application does not store the main password on your devices and does not send it to the cloud storage. We recommend memorizing the main password or writing it down and keeping it in a secure location because there is no way of recovering a forgotten password.
About encryption
The Kaspersky Password Manager application encrypts data using a symmetric encryption algorithm based on the Advanced Encryption Standard (AES) standard. The key is computed from your main password based on the Password-Based Key Derivation Function 2 (PBKDF2). The AES algorithm is widely used around the world for protecting secret data. This algorithm has minimal RAM requirements, so your data can be encrypted and decrypted in a matter of seconds.
How to add a document to the wallet
How to extract a document from the wallet
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