How to renew your subscription
If you have auto-renewal enabled for your subscription, it will automatically renew for a new term after your subscription expires without you having to do anything. Automatic renewal of your subscription is paid for using the bank card details that you specified on the My Kaspersky portal or on the Kaspersky partner website where you purchased your subscription. The information you provide will not be used until your subscription is due for renewal. You will receive an email reminder 15 days before your subscription expires. If you did not provide your credit card details for automatic renewal when you subscribed, you must provide them before the current subscription expires.
If automatic renewal is disabled for your subscription, you can renew your subscription manually after it expires.
To renew your subscription after it expires:
- Open the main application window.
- Do one of the following:
- In the lower part of the main application window, click the area, which displays information about the license and the key.
- In the lower part of the main application window, click the Support button and in the Support window that opens, open the Licenses window by clicking the link in the License key field or the Licenses link in the lower part of the window.
This opens the Licenses window.
- Click the Renew button in this window.
The browser will open the website of Kaspersky or one of its partners. You can pay for and renew your subscription there.
During the payment process, provide the email address associated with your My Kaspersky account. Within an hour after paying for a subscription renewal, information about the new subscription license term is sent to the application.
You can view information about the license term:
- On the command line using management commands.
- In the application interface.
If you do not renew your subscription or if automatic renewal fails, you may be given a grace period during which you can use the application's features without restrictions. After this period, all the application's features will become unavailable.
The availability and duration of the grace period depend on the terms of the subscription plan you select. If your subscription plan does not include a grace period, your access to all features of the application will end immediately upon expiration of your subscription.
If auto-renewal is disabled for your subscription but you added a reserve license key to the application before your subscription expired, the application automatically activates using the reserve license key when your subscription expires.
You can use a reserve license key only if you purchased a subscription without automatic renewal.
Special offers
Special offers are available on the Kaspersky website. They may include discounts on your next subscription period when you activate the current subscription.
Renewal prices are subject to change and special offers may not be available at renewal time.
Problems with automatic renewal
Automatic renewal of your subscription may not be available for the following reasons:
- Your bank card has expired.
Make sure your bank card is valid and has not expired. If the expiration date has passed, please update your bank card details.
- Your bank card has been blocked.
Check if there are any blocks on your card. A card may be blocked due to suspicious activity or insufficient funds. Please contact your bank for more information.
- The automatic renewal feature is disabled.
Make sure you have enabled the automatic renewal feature in your subscription settings on the My Kaspersky portal or on the Kaspersky partner website where you subscribed.
- Insufficient funds in the account.
Please check your account balance to ensure there are sufficient funds to cover the renewal fee.
- Technical failures or system errors.
Sometimes problems may arise if the service is experiencing technical problems. Please try again later or contact Technical Support.