[Topic 213284]

Kaspersky app overview

Welcome to Kaspersky app! We've put all our best technologies in the same place to help keep your iOS devices safe. The app contains many features aimed at providing security and privacy. Get all our best security on iOS.

Kaspersky app includes premium apps & features designed to work beautifully on your iPhones and iPads. From security essentials like anti-phishing and fixing weak settings to extended privacy protection tools – password management, VPN, Data Leak Checker, and many more.

The application offers a variety of plans to meet your needs. The following features are available as part of Kaspersky app under each plan.

Kaspersky app features and plans

Note that some plans only cover one device. With such plans, you will not be able to install and sign in to your My Kaspersky account via sharing a link or QR code to other devices. Link and QR code sharing is only available for plans with several devices.

If you already have a subscription to Kaspersky Security Cloud, you can still use it in the Kaspersky app. Here you can read more about the options for your subscription.

[Topic 212612]

FAQ

[Topic 212649]

Buying and activating a subscription for Kaspersky app

To use Kaspersky app, your device must be connected to a My Kaspersky account, a single account for remotely managing protection of your devices.

Buy subscription

You can buy a subscription from a service provider or in the app.

Activate subscription

If you already have a subscription, you can activate it in one of the following ways:

• Use a subscription detected for your My Kaspersky account. You must connect the app to My Kaspersky to use this option.
• Enter an activation code received from your service provider or when you bought the subscription. You can do it on My Kaspersky, please follow the instructions there.

  If you lose or accidentally delete your activation code after activating the app, contact Kaspersky Customer Service.

Free trial

You also have the option to use Kaspersky app on a free trial basis for a short trial period. This free trial is granted only once. When the trial period expires, the App Store will automatically charge you according to the subscription you chose.

If you cancel your subscription during the trial period, you can use the paid app's features for free until the end of the trial period.

[Topic 165615]

Managing subscriptions

A subscription is the purchase of the right to use the application according to specific parameters (for example, subscription expiration date, number of devices).

You can manage your subscription (for example, buy, suspend, or resume) via your personal account page on the service provider's website (for example, via your Apple account). Follow the instructions on the App Store.

About auto-renewal

A subscription can be renewed automatically or manually. An auto-renewed subscription renews automatically at the end of each subscription period until you cancel it. A manually renewed subscription must be renewed at the end of each subscription period.

If you do not turn on auto-renewal or for some reason the app was unable to auto-renew your subscription (your credit card has expired or was declined), when your subscription expires, the app will switch to the limited version. To continue using the app under the subscription, you will need to manually renew your subscription on the Kaspersky website or via your provider.

Ordering a subscription for Kaspersky app will not cancel your other subscriptions that include Kaspersky app. To avoid additional charges, make sure you have canceled or disabled autorenewal for subscriptions that you don't need.

About cancelling a subscription

To cancel a subscription or switch to manual renewal:

1. Go to your personal account page on the service provider's website.
2. Check if there are any active subscriptions that include the app for which you are buying a subscription.

   Cancel or disable auto-renewal for subscriptions that you don’t need.

You can only buy one subscription for Kaspersky app per Apple ID. To switch your subscription to another My Kaspersky account, submit a request to Customer Service via My Kaspersky, and include a detailed description of the issue.

If you have an active subscription for Kaspersky VPN, you can use it in the stand-alone app Kaspersky VPN Secure Connection.

When you subscribe to the Premium version, you may be offered a reduced price for some time. This discount may be granted only once and only applies to the specified period. After this period ends, you will be charged the normal subscription fee for the package you have chosen.

If you subscribe to Plus and Premium plans of Kaspersky app, you can use the Kaspersky VPN functionality. Kaspersky VPN is also available in the trial version of Kaspersky app Plus.

Blocked subscription

The “Blocked” subscription status means that Kaspersky engineers have blocked the activation code to prevent its illegal use. You need to activate the app with a new activation code.

To get a new activation code, contact Kaspersky Customer Service. You can also buy a new activation code in an online store.

[Topic 140368]

About Kaspersky VPN

Kaspersky VPN functionality is not available in some regions.

Kaspersky VPN hides your real location and encrypts all data sent and received by your device.

How it works

Public Wi-Fi networks may be under-protected, for example, a Wi-Fi network may use a vulnerable encryption protocol or popular Wi-Fi network name (SSID). When you make internet purchases over an unsecured Wi-Fi network, your passwords and other confidential data may be transmitted without encryption. Hackers can intercept your confidential data, find out your bank card details and then access your money.

When connecting to a Wi-Fi network, the app checks the network. If the Wi-Fi network is unsecured, the app prompts you to enable a secure connection via a specially allocated virtual server. This way, the app sends and receives your data over an encrypted secure connection. This process guarantees that no one in the Wi-Fi network can intercept your private data.

Advantages

Kaspersky VPN provides the following advantages:

• Safe use of payment systems and booking websites. No one in the Wi-Fi network will be able to intercept your bank card details when you make online payments, book hotel rooms, or rent cars.
• Protection of your privacy. Others can't determine the IP address of your device or your location.
• Protection of your personal data. No one in the Wi-Fi network will be able to intercept and read your email, chats, and private correspondence on social networks.

By default, you have the free version of Kaspersky VPN. You can switch to the unlimited version.

Now you can use VPN in the upgraded all-in-one app — Kaspersky for iOS. This app has everything you need for your protection and privacy and it includes Kaspersky VPN Secure Connection functionality.

When you install Kaspersky app, tap VPN and follow the instructions on the screen to transfer your VPN settings.

After these settings are transferred, the VPN will work via Kaspersky app. At the same time, VPN functionality will stop working in Kaspersky VPN Secure Connection, and you can delete this app.

The secure connection will be automatically turned off while the VPN settings are being transferred to Kaspersky app.

If you want to transfer VPN settings, both apps should be connected to the same My Kaspersky account. If you have different subscriptions and want to use them at the same time, you'll have to contact Customer Service.

You can still change your mind and use Kaspersky VPN Secure Connection instead of Kaspersky app. However, settings cannot be transferred back from Kaspersky app. If you decide to keep using Kaspersky VPN Secure Connection, you will have to configure the VPN settings manually.

About the subscription

If you have a My Kaspersky account with a subscription to Kaspersky VPN Secure Connection, you can sign in to it in Kaspersky app and use the subscription.

If you used an anonymous subscription for Kaspersky VPN Secure Connection, you will have to connect to your My Kaspersky account. As a result, your subscription will become deanonymized.

Use of VPN may be regulated by local legislation. You may use VPN only in accordance with its purpose and without violating local legislation.

VPN availability in certain regions

In some regions, using a VPN is legally regulated. To learn more, refer to this article.

[Topic 142641]

About data provision (EU, UK, Brazil, Vietnam, residents of the US state of California)

Kaspersky protects any information received in accordance with law and applicable Kaspersky rules. Data is transmitted over a secure channel.

Personal data provided

You agree to provide Kaspersky with personal data by accepting the End User License Agreement, Privacy Policy, and other legal documents. You can view the list of data provided under the terms of each legal document in the corresponding legal document.

To view the End User License Agreement, Privacy Policy, and other legal documents:

1. Tap Profile > About > Legal.
2. Tap the name of the statement.

The text of the selected statement appears.

Non-personal data provided

You agree to provide Kaspersky with non-personal data by accepting the End User License Agreement.

Information about the update request:

• Type of the Software
• Version of the Software
• Configuration ID
• Result of the update request
• Error code

[Topic 195462]

About data provision (other regions)

Please find information about the data provided to Kaspersky while using the Kaspersky app 2.75 and later in this document.

View information about the data provided to Kaspersky while using previous versions of the app.

[Topic 212611]

Subscription

[Topic 212649_1]

Buying and activating a subscription for Kaspersky app

To use Kaspersky app, your device must be connected to a My Kaspersky account, a single account for remotely managing protection of your devices.

Buy subscription

You can buy a subscription from a service provider or in the app.

Activate subscription

If you already have a subscription, you can activate it in one of the following ways:

• Use a subscription detected for your My Kaspersky account. You must connect the app to My Kaspersky to use this option.
• Enter an activation code received from your service provider or when you bought the subscription. You can do it on My Kaspersky, please follow the instructions there.

  If you lose or accidentally delete your activation code after activating the app, contact Kaspersky Customer Service.

Free trial

You also have the option to use Kaspersky app on a free trial basis for a short trial period. This free trial is granted only once. When the trial period expires, the App Store will automatically charge you according to the subscription you chose.

If you cancel your subscription during the trial period, you can use the paid app's features for free until the end of the trial period.

[Topic 165615_1]

Managing subscriptions

A subscription is the purchase of the right to use the application according to specific parameters (for example, subscription expiration date, number of devices).

You can manage your subscription (for example, buy, suspend, or resume) via your personal account page on the service provider's website (for example, via your Apple account). Follow the instructions on the App Store.

About auto-renewal

A subscription can be renewed automatically or manually. An auto-renewed subscription renews automatically at the end of each subscription period until you cancel it. A manually renewed subscription must be renewed at the end of each subscription period.

If you do not turn on auto-renewal or for some reason the app was unable to auto-renew your subscription (your credit card has expired or was declined), when your subscription expires, the app will switch to the limited version. To continue using the app under the subscription, you will need to manually renew your subscription on the Kaspersky website or via your provider.

Ordering a subscription for Kaspersky app will not cancel your other subscriptions that include Kaspersky app. To avoid additional charges, make sure you have canceled or disabled autorenewal for subscriptions that you don't need.

About cancelling a subscription

To cancel a subscription or switch to manual renewal:

1. Go to your personal account page on the service provider's website.
2. Check if there are any active subscriptions that include the app for which you are buying a subscription.

   Cancel or disable auto-renewal for subscriptions that you don’t need.

You can only buy one subscription for Kaspersky app per Apple ID. To switch your subscription to another My Kaspersky account, submit a request to Customer Service via My Kaspersky, and include a detailed description of the issue.

If you have an active subscription for Kaspersky VPN, you can use it in the stand-alone app Kaspersky VPN Secure Connection.

When you subscribe to the Premium version, you may be offered a reduced price for some time. This discount may be granted only once and only applies to the specified period. After this period ends, you will be charged the normal subscription fee for the package you have chosen.

If you subscribe to Plus and Premium plans of Kaspersky app, you can use the Kaspersky VPN functionality. Kaspersky VPN is also available in the trial version of Kaspersky app Plus.

Blocked subscription

The “Blocked” subscription status means that Kaspersky engineers have blocked the activation code to prevent its illegal use. You need to activate the app with a new activation code.

To get a new activation code, contact Kaspersky Customer Service. You can also buy a new activation code in an online store.

[Topic 140410]

Viewing information about subscriptions

You can view your subscription term and other information about subscriptions for apps included in Kaspersky app.

To check your subscription term and view other related information:

1. Open Kaspersky app.
2. Tap Profile.
3. Tap your My Kaspersky account email address at the top of the menu.

   Information about your subscriptions for installed apps included in Kaspersky app will be displayed.

[Topic 166860]

Data provision

[Topic 142641_1]

About data provision (EU, UK, Brazil, Vietnam, residents of the US state of California)

Kaspersky protects any information received in accordance with law and applicable Kaspersky rules. Data is transmitted over a secure channel.

Personal data provided

You agree to provide Kaspersky with personal data by accepting the End User License Agreement, Privacy Policy, and other legal documents. You can view the list of data provided under the terms of each legal document in the corresponding legal document.

To view the End User License Agreement, Privacy Policy, and other legal documents:

1. Tap Profile > About > Legal.
2. Tap the name of the statement.

The text of the selected statement appears.

Non-personal data provided

You agree to provide Kaspersky with non-personal data by accepting the End User License Agreement.

Information about the update request:

• Type of the Software
• Version of the Software
• Configuration ID
• Result of the update request
• Error code

[Topic 195462_1]

About data provision (other regions)

Please find information about the data provided to Kaspersky while using the Kaspersky app 2.75 and later in this document.

View information about the data provided to Kaspersky while using previous versions of the app.

[Topic 171368]

About use of the app in the EU, the UK, Brazil, and Vietnam, or by California residents

The versions of the app that Kaspersky and our partners distribute in the European Union, the United Kingdom, Brazil, Vietnam (as well as the versions intended to be used by California residents) meet the requirements of the regulations governing the collection and processing of personal data that have been established in these regions.

When you accept the End User License Agreement and Privacy Policy, you confirm that you are of the required age to install the Kaspersky app in the EU, the UK, Brazil, Vietnam, or the US state of California. After the Kaspersky app is installed, you will be offered to read and accept the terms and conditions required for initial setup and use of the Kaspersky app.

There are also several optional statements you can accept. If you choose to accept these statements, you can still revoke your acceptance in the application settings at any time.

To view, and accept or decline the additional terms and conditions:

1. Tap Profile > About > Legal.
2. Tap the name of the statement.

   The text of the selected statement appears.

3. View the statement:
   • If you want to provide data for described purposes, tap Accept the Statement.
   • If you want to decline the statement, tap Decline the Statement.

According to the terms of the GDPR, you have certain rights regarding your personal data (please read the "Your Rights and Options" section of the Products and services privacy policy to learn more). You have the right to remove all your personal data submitted by the current installation of the app from Kaspersky. To remove all your personal data submitted by the current installation of the app from Kaspersky, contact Customer Service and provide your device and installation IDs.

View your device and installation ID's

[Topic 94958]

Installing and uninstalling the app

[Topic 140351]

Hardware and software requirements

This Help is applicable to Kaspersky for iOS 2.75 and later.

The device should meet the following requirements to support the Kaspersky app:

• 150 MB of free disk space
• Operating system: iOS 14.x-17.x or iPadOS 14.x-17.x
• Internet connection

The Kaspersky app includes Kaspersky VPN Secure Connection functionality. You must uninstall one of the apps to use the other.

[Topic 140352]

Installing the app

To install Kaspersky app:

1. Go to the App Store.
2. Find Kaspersky app. To do so, tap Search, type the app name in the search field, and tap the Find button.
3. Select Kaspersky app in the search results.

   A page with details about Kaspersky app opens.

4. On the app page, tap Download and then tap Install.
5. Enter your Apple ID password, if necessary.

The installation of the app begins.

For details on using the App Store and installing apps, see the user guides for the iPhone or iPad.

How to install Kaspersky app by scanning the QR code

[Topic 140353]

Uninstalling the app

To uninstall Kaspersky app:

1. On the Home screen, press and hold the Kaspersky app icon until the icons start to jiggle.
2. Choose the deleting option.

[Topic 212632]

Configuring the app

[Topic 140361]

Managing app notifications

Kaspersky app can notify you of different events concerning the following features:

• Secure Connection
• Security News and Weak Settings
• Anti-Phishing
• Kill Switch
• Wi-Fi Security Check

You can disable notifications about security news in Profile > Settings > Notifications section.

[Topic 142639]

Viewing the protection status of the app

To view the protection status of the app:

1. Open the app.
2. In the upper part of main app window, tap Learn More.

A window containing messages from all features of the app is displayed. You can tap on a message for details.

There are three types of messages:

• Critical messages inform you of events that have critical importance for the device's security, such as the detection of jailbreak.
• Status messages inform you that the protection in the specified area is active.
• Information messages inform you of events that are potentially important for the device's security.

[Topic 161715]

Sending statistics about battery charge

Kaspersky app service lets you learn the battery charge level of all devices that use your subscription. You can view these battery charge levels on My Kaspersky.

The setting is turned on by default on each device. You can turn off sending statistics about battery charge in the app settings.

To turn off sending statistics about battery charge on a device,

Navigate to Profile > Settings > Send battery level data to {{PORTAL_NAME}}.

You will no longer be able to view the battery charge level for the current device on My Kaspersky.

[Topic 239130]

Changing the app theme

To change the application theme:

1. Open the main application window.
2. Navigate to Profile > Settings > Dark mode.
3. In the pop-up that appears, choose one of the following options:
   • Light. The app uses the light theme.
   • Dark. The app uses the dark theme.
   • Use System Settings. The device’s current system theme is used.

   The selected theme is applied immediately.

[Topic 140359]

Security News and Weak Settings

[Topic 142309]

About the Security News feature

The Security News feature advises you how to improve protection of your device and your digital environment. The feature shows you tips on how to fix weak settings of the operating system and informs you of the latest Kaspersky security news.

About weak settings

When you are using your device, operating system settings can be changed as a result of your actions or the actions of apps that you run. The changed weak settings can pose a risk to the security of your device. For example, if the device is jailbroken, the security of the device may be compromised.

Notifications about weak settings of the operating system can be divided into two types:

• Warning notifications. The settings affect operating system security and are equivalent to vulnerabilities.
• Recommendation notifications. You are advised to fix the settings to improve the security of the operating system.

Security News searches for weak settings of the operating system at least once a day. If it detects weak settings in the operating system, it prompts you to fix them in order to restore the security of the operating system.

Information about detected weak settings is displayed on the main screen and in a Security News section you can see more details about your protection. You can perform the following actions:

• View detailed information about detected weak settings.
• Learn how to fix weak settings.
• Hide weak settings if you don't want to fix them.

About security news

Every day, the world is seeing more and more mass theft of passwords, hacking of databases, and online banking fraud. Kaspersky security news provides fresh information about such crimes and helps you prevent situations in which you could become a victim of hackers.

Security news is displayed together with other news from Kaspersky. Security news also appears as push-notifications. If a notification about a security news appears, you can proceed to the full text of the news by tapping the notification.

[Topic 140365]

Fixing weak settings

To fix weak settings of the operating system:

1. Open the main app window.
2. In the upper part of the screen, tap a weak setting that you want to fix.

   This opens a window with description of the weak setting and advice on how to fix it.

[Topic 142993]

Selection of relevant security news

To make sure that the security news you receive is specifically relevant for you, Kaspersky app gets information about your device and the apps you use. This information is used only for the purpose of selecting news that may be important or interesting to you. If you don't want to get this information, you can disable the option.

To disable the selection of relevant security news:

1. Open Kaspersky app.
2. Tap Profile > Settings.
3. Turn off Send statistics to Kaspersky.

[Topic 140367]

Kaspersky VPN

_____________________________

[Topic 140368_1]

About Kaspersky VPN

Kaspersky VPN functionality is not available in some regions.

Kaspersky VPN hides your real location and encrypts all data sent and received by your device.

How it works

Public Wi-Fi networks may be under-protected, for example, a Wi-Fi network may use a vulnerable encryption protocol or popular Wi-Fi network name (SSID). When you make internet purchases over an unsecured Wi-Fi network, your passwords and other confidential data may be transmitted without encryption. Hackers can intercept your confidential data, find out your bank card details and then access your money.

When connecting to a Wi-Fi network, the app checks the network. If the Wi-Fi network is unsecured, the app prompts you to enable a secure connection via a specially allocated virtual server. This way, the app sends and receives your data over an encrypted secure connection. This process guarantees that no one in the Wi-Fi network can intercept your private data.

Advantages

Kaspersky VPN provides the following advantages:

• Safe use of payment systems and booking websites. No one in the Wi-Fi network will be able to intercept your bank card details when you make online payments, book hotel rooms, or rent cars.
• Protection of your privacy. Others can't determine the IP address of your device or your location.
• Protection of your personal data. No one in the Wi-Fi network will be able to intercept and read your email, chats, and private correspondence on social networks.

By default, you have the free version of Kaspersky VPN. You can switch to the unlimited version.

Now you can use VPN in the upgraded all-in-one app — Kaspersky for iOS. This app has everything you need for your protection and privacy and it includes Kaspersky VPN Secure Connection functionality.

When you install Kaspersky app, tap VPN and follow the instructions on the screen to transfer your VPN settings.

After these settings are transferred, the VPN will work via Kaspersky app. At the same time, VPN functionality will stop working in Kaspersky VPN Secure Connection, and you can delete this app.

The secure connection will be automatically turned off while the VPN settings are being transferred to Kaspersky app.

If you want to transfer VPN settings, both apps should be connected to the same My Kaspersky account. If you have different subscriptions and want to use them at the same time, you'll have to contact Customer Service.

You can still change your mind and use Kaspersky VPN Secure Connection instead of Kaspersky app. However, settings cannot be transferred back from Kaspersky app. If you decide to keep using Kaspersky VPN Secure Connection, you will have to configure the VPN settings manually.

About the subscription

If you have a My Kaspersky account with a subscription to Kaspersky VPN Secure Connection, you can sign in to it in Kaspersky app and use the subscription.

If you used an anonymous subscription for Kaspersky VPN Secure Connection, you will have to connect to your My Kaspersky account. As a result, your subscription will become deanonymized.

Use of VPN may be regulated by local legislation. You may use VPN only in accordance with its purpose and without violating local legislation.

VPN availability in certain regions

In some regions, using a VPN is legally regulated. To learn more, refer to this article.

[Topic 213294]

Choosing the Kaspersky VPN version

You can use the free version of Kaspersky VPN or buy a subscription for the unlimited version of Kaspersky VPN. You can buy or renew your subscription from the app.

The amount of available secure traffic doesn't affect the amount of internet traffic available from your mobile operator. You can continue using the internet after the secure traffic limit is exceeded, but your data won't be secured by Kaspersky VPN.

• In the free version, the secure connection will be disabled when the secure traffic limit is exceeded. The app notifies you when your secure connection has been disabled. You can wait the time specified in the main app window and then re-establish a secure connection. The amount of secure traffic displayed as used in the app may slightly differ from the amount actually used.
• In the unlimited version, your daily amount of secure traffic is not limited. Your subscription for the unlimited version may include either one or several devices. If your subscription works for several devices, connect them to one My Kaspersky account to share your subscription. On My Kaspersky, you can also disconnect the devices from your subscription.

Page top

[Topic 140369]

Turning on VPN

To turn on VPN:

1. Open Kaspersky app.
2. Turn it on in the VPN section

   A secure connection will be established. The secure connection state may change as the app operates.

[Topic 140370]

Viewing the VPN state and available traffic

You can view the secure connection state and make sure that your data is transferred securely.

In the free version, you can also view the amount of secure traffic available for today. In the unlimited version, the app doesn't display traffic usage because you have an unlimited amount of secure traffic.

The amount of available secure traffic doesn't affect the amount of internet traffic available from your mobile operator. You can continue using the internet after the secure traffic limit is exceeded, but your data won't be secured by Kaspersky VPN.

To view the secure connection state and available secure traffic,

Open the main app window and navigate to the VPN section.

[Topic 140376]

Switching to the unlimited version of Kaspersky VPN

To switch to the unlimited version:

1. Open Kaspersky app.
2. In the VPN section, turn on VPN .
3. Select a monthly or annual subscription. Both subscriptions include autorenewal.

   The App Store window will open in the app.

4. Confirm the purchase.

   The subscription details will be updated on all of your devices that use Kaspersky VPN as well as on My Kaspersky.

You can view subscription details in the account info section of the app.

[Topic 184156]

Restoring the unlimited version of Kaspersky VPN

If you have previously purchased a subscription to the unlimited version of Kaspersky VPN, you can restore it. Your subscription is associated with your My Kaspersky account.

When you install Kaspersky app on a new device or delete the app from your device and reinstall it, connect to My Kaspersky to restore your subscription.

[Topic 140377]

Configuring Smart Protection

[Topic 143085]

About Wi-Fi Security Check

Wi-Fi Security Check technology offers to turn on a secure connection when you connect to the internet via an unsecured Wi-Fi network. This way, you can enter your confidential data safely, for example, in a public Wi-Fi network.

You can configure rules to automatically activate a secure connection for networks that you use often.

If there is no internet connection in an unsecured Wi-Fi network, a secure connection will not be turned on automatically or the app will not offer to turn on a secure connection. The app will notify you that there is no internet connection in the unsecured Wi-Fi network.

If you configured automatic activation of a secure connection or tapped Turn on for the unsecured Wi-Fi network without an Internet connection, the app will check for an Internet connection during one hour. If the app detects Internet connection, a secure connection will be turned on. If the device is disconnected from this Wi-Fi network, the app will stop trying to turn on a secure connection on the device.

[Topic 140378]

Setting VPN rules for unsecured Wi-Fi networks

Kaspersky app evaluates the security status of a Wi-Fi network. You can set up the app to turn on secure connection for the Wi-Fi networks that are considered to be unsecured.

To configure automatic turning on of a secure connection for unsecured Wi-Fi networks:

1. Open Kaspersky app.
2. Tap Profile > Settings > Wi-Fi Security Check settings.
3. Tap Unsecured Wi-Fi Networks and select one of the following options:
   • Ask. The app displays a notification and prompts you to turn on a secure connection when you are connecting to an unsecured Wi-Fi network.

     Allow Kaspersky app to send you notifications. Otherwise, the app will not be able to warn you and offer to establish a secure connection. For information on configuring notifications, please refer to your OS documentation.

   • Turn On VPN. The app turns on a secure connection when you are connecting to an unsecured Wi-Fi network.
   • Do Nothing. The app does not display a notification and does not turn on a secure connection when you are connecting to an unsecured Wi-Fi network.

[Topic 140379]

Setting VPN rules for known Wi-Fi networks

If you regularly connect your device to a specific Wi-Fi network, you can preconfigure secure connection settings for that network.

To configure automatic activation of a secure connection for known Wi-Fi networks:

1. Open Kaspersky app.
2. Tap Profile > Settings > Wi-Fi Security Check settings.
3. Tap Known Wi-Fi Networks.

   A list of known Wi-Fi networks is displayed. If there are no known Wi-Fi networks, the list is empty.

4. Select the Wi-Fi network for which you want to configure secure connection settings.
5. Select an action for this network:
   • Do As For Unsecured. When you connect your device to this Wi-Fi network, the application uses the settings specified for unsecured Wi-Fi networks. This applies to unsecured known networks. If the network is secure, the app does nothing.
   • Turn On VPN. When you connect your device to this Wi-Fi network, the application turns on a secure connection.
   • Do Nothing. When you connect your device to this Wi-Fi network, the application does not turn on a secure connection.

Allow Kaspersky app to send you notifications. Otherwise, the app will not be able to warn you and offer to establish a secure connection. For information on configuring notifications, please refer to your OS documentation.

[Topic 140371]

Choosing the location

[Topic 140372]

About the virtual location

Your virtual location is a simulated location that will be presented to the websites and apps you open, allowing you to keep your true location private. You can select this location in the app's interface.

If you want to appear to the internet as a visitor from a different country, you can change the country specified in the location settings.

By default, the app chooses the location automatically. Usually, the selected location provides the fastest connection.

If you are using the free version, you can't select the virtual location. The location is always selected automatically.

Kaspersky app at the moment supports the following virtual locations.

[Topic 140373]

Changing the location

To change the location:

1. Open Kaspersky app.
2. Select the VPN section.
3. Select the location.

   If you want the app to select a location with the fastest server automatically, select the Fastest Server option.

   To watch regional content in streaming services, select the recommended location.

If you prefer using specific locations, you can add them to your favorites for quick access.

To add the virtual location to your favorites:

1. Open Kaspersky app > VPN.
2. Find the desired location either by searching for it, or by scrolling the list of locations.
3. Tap the heart next to the location to add it to your favorites.

   You will see your favorite locations on the Favorites tab.

   To remove a location from your favorites, tap the heart next to the location.

If you are using the free version, you can't select the virtual location. The location is always selected automatically.

[Topic 201442]

Protecting data if a secure connection is lost

When you turn on a VPN, your data is reliably protected while you surf the internet. However, if the VPN connection drops, your data will be unprotected, and attackers can steal it. For example, while you're walking around a shopping mall, your phone switches from one Wi-Fi connection to another. Each time this happens, it takes Kaspersky app a few seconds to protect your new connection.

To ensure that your data is always protected, use Kill Switch. Kill Switch will cut off data transfer over the internet when the VPN is reconnecting. Your internet connection will be restored as soon as the VPN turns on.

By default, Kill Switch is turned off and Kaspersky app does not block your internet access if the VPN connection is interrupted.

To protect your data, Kill Switch blocks data transfer via the internet entirely, until the VPN is restored.

To use Kill Switch, you must turn on VPN restoration after a disruption.

To turn on Kill Switch:

1. Open Kaspersky app.
2. In the main app window, tap Profile.
3. In the Settings section, enable Kill Switch.
4. The app may prompt you to turn on VPN restoration after a disruption and to grant the required permissions. Follow the instructions in the app interface.

The application will block your internet access if the VPN connection is interrupted. You will be back online as soon as the VPN connection is restored.

[Topic 140386]

Restrictions for the use of Kaspersky VPN

It is prohibited to use Kaspersky VPN for the following purposes:

• For any purpose that violates any applicable local, national or international legislation or regulation of the country in which the VPN server is located or in which the application is used.
• For the purpose of inflicting harm or attempting to inflict harm on minors by using any means.
• For the purpose of improperly using the application and intentionally deploying malicious computer software or any other similar code fragments that are malicious and/or inflict technological damage.
• For the purpose of reverse engineering, decompiling, disassembly, modification, interpretation, or any attempts to reveal the source code of the application or to create derivative operations.
• For the purpose of obtaining unauthorized access, interfering with or inflicting damage on the application. Any such violation will be reported to the appropriate authorized executive agencies, and we will assist such agencies in revealing your identity. If such a violation occurs, your rights to use the application will be immediately terminated.
• For the purpose of uploading, publishing, emailing or otherwise transferring any content aimed at provoking behavior that is unlawful, dangerous, threatening, violent, intended for harassment, dishonest, demeaning, immoral, indecent, defamatory, encroaching on the sanctity of privacy, malicious or racist, instigating ethnic or other conflicts, or any content that is likely to provoke such behavior.
• For the purpose of pretending to be any other person or legal entity or to otherwise distort your personal identity or association with a legal entity in cases where such identification is required or is stipulated by applicable legislation.
• For the purpose of falsifying or manipulating means of identification in order to conceal the original source of any content transmitted over VPN systems.
• For the purpose of uploading, publishing, emailing or otherwise transferring any content that infringes on any party's rights to any patent, trademark, trade secret, copyright, or other intellectual property.
• For the purpose of uploading, publishing, emailing or otherwise transferring any unwanted or unauthorized announcements or advertising materials, such as "junk mail", "spam", "chain letters", or "pyramid schemes".
• For the purpose of interfering with or incapacitating VPN systems and/or VPN servers and/or VPN networks, or violating any of the requirements, procedures, policies, or rules of networks connected to VPN systems.
• For the purpose of collecting and storing personal data of other users without their knowledge.
• For the purpose of distributing information that incites unlawful activity, or that promotes the infliction of physical damage or injury to any group of people or individuals, or that promotes any act of violence against animals.

Kaspersky is not a provider of VPN (Virtual Private Network) services. If access to specific websites or services is limited in the VPN service provider's region, you will not be able to access these websites and services through the Kaspersky VPN feature.

[Topic 237265]

Secure QR Scanner

A QR code that you scan with your device can contain different kinds of information. This information can be unsafe for your device: for instance, a link to a phishing website. The Secure QR Scanner feature lets you scan QR codes and safely access the information encrypted in the codes by checking links they may contain.

Here are the instructions for performing typical user tasks that the feature provides:

Scanning a QR code

Opening a website

Adding a contact

[Topic 161205]

Data Leak Checker

[Topic 161206]

About Data Leak Checker

What is this?

The Data Leak Checker feature checks your accounts on the web and alerts you when information about you becomes publicly accessible.

In Kaspersky app Free and Kaspersky app Standard, limited functionality is available: the app only checks your My Kaspersky account for data leaks. Full functionality is available if you have a subscription for Kaspersky app Plus.

Why should I worry about my data?

Cybercriminals may gain access to various web resource databases and steal user account data. Using these feature, you can learn whether your account data has been stolen and perform recommended actions to protect your data.

How the feature works?

You can check your account manually or set up automatic account checks. Kaspersky app checks the specified account and if the check reveals that your data may be publicly accessible, the app will notify you about it and display a list of sites from which a data leak could have occurred, the date of possible leak, and the category of data that may be publicly accessible.

Kaspersky app lets you check for possible leaks of not only your own data, but also data from other user accounts belonging to your friends and family, for example.

If you have a subscription for Kaspersky app Plus, you can set up automatic checks for up to 50 accounts in addition to your own My Kaspersky account.

When checking user accounts, Kaspersky does not retrieve data as plain text. It uses the data only to perform the specified check and does not store it. On detecting a leak, Kaspersky app does not gain access to the user data itself. It only provides information about categories of data that may be publicly accessible.

[Topic 161479]

Checking your accounts

To check whether your account data may be publicly accessible:

1. Open Kaspersky app.
2. Open Data Leak Checker section.

   The Check an Account screen opens.

3. In the search field, enter your email address.
4. Tap Search.

   If your account data is possibly leaked, the app displays a list of websites from which a data leak could have occurred, the date of possible leakage, and the category of data that may be compromised.

   To learn more about the possible data leak and view Kaspersky recommendations, tap the website.

5. The app saves each checked account to a list of accounts that are checked automatically every day.

   You will get a notification if a possible account data leak will be detected.

[Topic 128245]

Using My Kaspersky

[Topic 132090]

About My Kaspersky

My Kaspersky is an online hub for the following tasks:

• Remotely managing supported Kaspersky applications on your devices.
• Downloading installation packages for Kaspersky applications.

You can sign in to My Kaspersky by any of the following methods:

• Using credentials associated with other Kaspersky resources.
• Creating a new account (on My Kaspersky or directly from compatible applications).
• Using your Facebook credentials.

You have to connect your devices to My Kaspersky in order to start using My Kaspersky.

Detailed information on using My Kaspersky is available in the My Kaspersky help.

[Topic 132091]

About My Kaspersky account

A My Kaspersky account is required to sign in to and use My Kaspersky as well as to use certain Kaspersky applications.

If you do not have a My Kaspersky account yet, you can create one on My Kaspersky or directly from compatible applications. You can also use your other Kaspersky accounts to sign in.

When creating a My Kaspersky account, you have to specify a valid email address and set a password. The password must contain at least 8 characters, including at least one number, one uppercase Latin letter, and one lowercase Latin letter. Blank spaces are not allowed.

If the password is too weak or common, you must make it stronger in order to continue the sign-up process.

After your account is created, you will receive an email message containing a link to activate your account.

Activate your account by clicking the link in the email message.

[Topic 179815]

About two-step verification

Two-step verification may be unavailable in your region. For more details, see the My Kaspersky help.

Two-step verification prevents bad guys from signing in to your My Kaspersky account even if they know your password. To verify your identity, you will receive a unique security code in one of the following ways:

• Via an SMS. We use the phone number you save on My Kaspersky. This means that both your password and your phone are needed to sign in to your account.
• Via an authenticator app. You first need to set up two-step verification via your mobile phone number for the authenticator app feature to be available.

You can turn on two-step verification on My Kaspersky. If you change your phone number, you can update it on My Kaspersky. If you are already signed in to your account on a device, nothing will change for you. For detailed instructions, see the My Kaspersky help.

The security code is valid for a short period. If it expires, request another security code.

If you haven't received an SMS message with a security code

[Topic 190103]

Sharing My Kaspersky credentials via a link

You can generate a personal link to install Kaspersky app on your computer or other devices. Your account data will be automatically transferred to the new device.

The link is created by My Kaspersky services and includes important parameters for your authentication. Do not send your personal link to anyone, because it may result in data leakage.

To install Kaspersky app on the other device:

1. Open the main window of Kaspersky app.
2. In the Protect All Your Devices section tap Learn More.
3. On the screen that appears tap Send Link.

   A system window with link sharing options appears.

4. Open the link on the device, where you want to install Kaspersky app.

   Now you can download the app and right after that you will be automatically signed in to your My Kaspersky account.

Page top

[Topic 190104]

Signing in to My Kaspersky using the QR code

If you already have a My Kaspersky account and use Kaspersky app for Windows on your computer, you can sign in to Kaspersky app by scanning your personal QR code. In this case, your account data will be automatically transferred to the new device.

The QR code is created by My Kaspersky services and includes important parameters for your authentication. Do not send your QR code to anyone, because it may result in data leakage.

How to get the QR code

[Topic 233342]

Signing in to My Kaspersky using your Google, Facebook or Apple account

You may have an option to quickly sign in to My Kaspersky with your Google, Facebook or Apple account.

The availability of the option to sign in with Facebook depends on your region.

First time sign-in

To sign in to My Kaspersky with an existing Google, Facebook or Apple account for the first time:

1. In the Sign In to My Kaspersky section, choose an authorization method and tap the corresponding button.
2. Select your region and language. This affects payment methods and availability of some apps in your My Kaspersky account.
3. Select the I agree to provide Kaspersky with my email address to receive personalized marketing offers check box. This step is optional.
4. Tap Continue.

The Kaspersky app will sign you in to My Kaspersky.

Further sign-ins

If you have already used your Google, Facebook or Apple account to sign in to My Kaspersky before, tap the corresponding button and follow the instructions.

The Kaspersky app will sign you in to My Kaspersky.

[Topic 142556]

Signing out of your My Kaspersky account

You can sign out of your My Kaspersky account in Kaspersky app.

You can use the app features only if you are signed in to your My Kaspersky account. When you sign out, the app protection features are turned off and the device is disconnected from your My Kaspersky account. When you sign in, the app restores the default statistics settings.

To sign out of your My Kaspersky account:

1. Open Kaspersky app.
2. Tap Profile.
3. Tap near your My Kaspersky account email address in {{PORTAL_NAME}} Account section.
4. Tap Log out.

   You are now signed out of your My Kaspersky account.

[Topic 133641]

How to get Customer Service

If you cannot find a solution to your issue in the documentation or in any of the sources of information about the app, we recommend that you contact Customer Service. Visit the Customer Service website to contact our experts, who can answer all your questions about installing and using the app.

Before contacting Customer Service, please read the support rules.

Page top

[Topic 143143]

Known issues

Follow the link below to view the app’s known issues:

Kaspersky app for iOS - Known issues

[Topic 135068]

Sources of information about the app

The Kaspersky app page on the Kaspersky website

On this page, you can view general information about the app, its functions and features.

Kaspersky app page contains a link to the online store. There you can purchase the app or renew your license.

Discuss Kaspersky applications on Kaspersky Support Forum

If your question does not require an immediate answer, you can discuss it with Kaspersky experts and other users on our Forum.

On the Forum, you can view discussion topics, post your comments, and create new discussion topics.

[Topic 133470]

Legal

[Topic 59777]

Information about third-party code

Information about third-party code is contained in the About section in the app menu.

[Topic 140724]

Trademark notices

Names and logos of mentioned products and services may be registered or unregistered trademarks of their respective owners. The Kaspersky app is not endorsed, sponsored, or supported by the owners of the third-party trademarks mentioned herein.

App Store, Apple, iPad, iPadOS, iPhone, iTunes, macOS, and Safari are trademarks of Apple Inc.

IOS is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

Android, Firebase, Google, Google AdWords, Google Analytics, Google Play are trademarks of Google LLC.

Microsoft, Windows are trademarks of the Microsoft group of companies.

[Topic 174254]

For beta testers

[Topic 174255]

About beta version

Beta versions are not for use in the United States.

We would like to learn about your experience using our mobile products' new features and invite you to be a beta tester. The beta version includes new features you can try before they are officially released.

Be aware that beta versions may be less stable than the final version officially released to the public. You may encounter problems such as app crashes, features that do not work properly, or unavailable services.

The beta version is free of charge. However, the app's functionality may be limited (for instance, purchases could be unavailable). Please carefully read all of the beta version's terms and conditions in the End User License Agreement.

You must use the app only in accordance with the functionality provided by the installed version of the app. The orange mark next to the app icon defines that you use the beta version of the app.

Before you start beta testing the app, please carefully read the "Beta and subscriptions" section.

Participate in beta testing

Send feedback

Quit beta testing

[Topic 174256]

Beta and subscriptions

We recommend that you register a separate My Kaspersky account to use exclusively for beta testing.

If you have already purchased a subscription, do not add activation codes to My Kaspersky account used only for beta testing. Otherwise, the app will automatically activate the subscription and your subscription will start expiring. See how to check subscriptions on My Kaspersky in the My Kaspersky help.

If you are already using the subscription, you can use features available on subscription in the beta version under the same subscription. Your subscription term will not be extended by the duration of beta testing.