Using the Kaspersky Protection for iOS app

This Help section describes features and operations that are available to users of the Kaspersky Protection for iOS app.

Articles in this section comprise all the options that can be available or visible on a mobile device. The actual layout and behavior of the app depends on the remote administration system that is implemented and how the administrator configures your device in accordance with corporate security requirements. Some functions and options described in this section may not apply to your actual experience with the app. If you have any questions about the app on your specific device, contact your administrator.

App features

Kaspersky Protection for iOS offers the following key features.

Protection against online threats

The Web Protection component provides protection against online threats.

Web Protection blocks malicious websites that distribute malicious code, and phishing websites designed to steal your confidential data and gain access to your financial accounts. Web Protection scans websites before you open them by using the Kaspersky Security Network cloud service. Web Protection also checks the online activity of the apps on your device.

For Web Protection to work, you must allow the app to add a VPN configuration.

Jailbreak detection

When Kaspersky Protection for iOS detects a jailbreak, it displays a critical message and informs your administrator about the issue.

The app cannot guarantee the security of your device, because a jailbreak bypasses security features and can cause numerous issues, including:

• Security vulnerabilities
• Stability issues
• Disruption of Apple services
• Potential crashes and freezes
• Shortened battery life
• Inability to apply iOS updates

Installing the app

To install the Kaspersky Protection for iOS app:

1. Find the email message with the administrator's invitation to install the Kaspersky Protection for iOS app from the App Store.
2. Go to the App Store in one of the following ways:
   • Tap the link in the message if you are reading it on the iOS device on which you want to install the app.
   • Scan the QR code using the iOS device on which you want to install the app, if you are reading the message on a computer.

   The invitation link is valid for 24 hours. If you don't manage to install the app in time, contact your administrator for a new invitation.

3. Download and install the app from the App Store by following the standard installation procedure on the iOS platform.

The Kaspersky Protection for iOS app is installed on your device. To protect the device, active the app.

Activating the app

To activate the Kaspersky Protection for iOS app:

1. Start the app on your device.
2. Accept the agreements and statements by selecting the End User License Agreement and Products and Services Privacy Policy checkboxes.

   Optionally, accept the Kaspersky Security Network Statement to allow statistics to be sent to Kaspersky Security Network. This improves the performance of the app and ensures its uninterrupted operation.

3. Tap Next. The app connects to the Kaspersky Security Center remote administration system and gets license information.
4. Allow the app to add a VPN configuration. The app uses the VPN configuration to check websites for phishing and protect your device from web threats.
5. Allow the app to send push notifications. The app uses notifications to inform you about security issues and your license.

The Kaspersky Protection for iOS app on your device is activated.

Activating the app with an activation code

When you install the Kaspersky Protection for iOS app on your device, the app connects to the Kaspersky Security Center remote administration system and gets license information automatically. If your device is not connected to Kaspersky Security Center, you can enter the activation code manually. To get the activation code, contact the administrator.

Activate the app manually only when instructed to do so by the administrator.

To enter the activation code:

1. In the message that says that the app is not activated, tap Activate the app.
2. In the activation window, enter the activation code that the administrator gave you, and then tap Activate.

   If the activation code is correct, a notification is displayed saying that the app has activated, along with the license expiration date.

The Kaspersky Protection for iOS app on your device is activated.

Main window at a glance

The appearance of the main window slightly differs for different screen resolutions.

The main window displays:

• Overall protection status of your device.
• Messages that indicate app component statuses and protection issues.

There are three types of messages:

• Highlighted in green. Status messages that inform you that protection is active in the specified area.
• Highlighted in yellow. Information messages that inform you about events that may affect device security.
• Highlighted in red. Critical messages that inform you about events of critical importance to device security.

You can tap a message for details.

Updating the app

You can download the latest version of the Kaspersky Protection for iOS app from the App Store and install it on your device by following the standard update procedure on the iOS platform. You can also turn on automatic updates. The app does not require any additional configuration after the update.

The following conditions must be met in order for the app to be updated:

• You must have an Apple ID.
• The device must be linked to your Apple ID.
• The device must be connected to the internet.

To learn more about creating an Apple ID, linking your device to your Apple ID, or working with the App Store, see the Apple support website.

Updates functionality (including providing anti-malware signature updates and codebase updates), as well as KSN functionality may not be available in the software in the U.S.

Using diagnostics to troubleshoot issues

If you experience issues with Kaspersky Protection for iOS, Kaspersky Technical Support specialists may ask you to send them a file with diagnostic information. This file allows Technical Support specialists to track down the causes of problems in the operation of the app.

In order to share a file with diagnostic information, diagnostics must be enabled in Kaspersky Protection for iOS.

We recommend that you enable diagnostics only if asked to do so by a Kaspersky Technical Support specialist.

Saving diagnostic information may affect your internet connection speed and the performance of your device, Kaspersky Protection for iOS, and other apps.

You can delete the file with diagnostic information manually in the Files app.

To enable diagnostics:

1. In the main window, tap .
2. In the About the App window that opens, tap Diagnostics.
3. In the Diagnostics window that opens, enable diagnostics using the Diagnostics toggle switch.
4. Accept the Support Statement. The Support Statement describes what data is saved in the file with diagnostic information.
5. Tap OK.

Diagnostics will be enabled on your device. Data on the operation of Kaspersky Protection for iOS will now be saved in a file with diagnostic information. If you experience an issue, you can share this file with a Kaspersky Technical Support specialist.

Removing the app

To remove the Kaspersky Protection for iOS app, follow the standard procedure on the iOS platform:

1. On the Home screen, touch and hold the app icon.
2. Remove the app.

The Kaspersky Protection for iOS app is removed from your device.