You can unlock a mobile device using the following methods:
On certain devices (for example, HUAWEI, Meizu, and Xiaomi), you must manually add Kaspersky Endpoint Security for Android to the list of apps that are started when the operating system starts. If the app is not added to the list, you can unlock the device only by using a one-time passcode. You cannot use commands to unlock the device.
To learn more about sending commands from the list of mobile devices in Web Console, please refer to the Sending commands section.
A one-time device passcode is a secret code for unlocking the mobile device. The passcode is generated by Kaspersky Security Center and is unique for each mobile device. You can change the length of the one-time passcode (4, 8, 12, or 16 digits) in the Anti-Theft settings of the policy.
To unlock a mobile device using a one-time passcode:
The Kaspersky Mobile Devices Protection and Management properties window opens.
The unique passcode for the selected device is shown in the One-time code field of the One-time device passcode section.
The user then must enter the received one-time passcode on the screen of the device that is locked by Kaspersky Endpoint Security for Android.
The user's mobile device is unlocked.
After unlocking a device running Android 5 – 6, the screen unlock password is reset to "1234". After unlocking a device running Android 7 or later, the screen unlock password is not changed.
To change the length of the one-time device passcode:
The Anti-Theft window opens.
The length of the one-time passcode is set to the selected value.
Mobile device settings are changed after the next device synchronization with Kaspersky Security Center.
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