The help for this version of the solution is no longer updated, so it may contain outdated information. For up-to-date information about the solution refer to the Kaspersky Secure Mobility Management 4.1 Help.

Removing Kaspersky Endpoint Security for Android

Kaspersky Endpoint Security for Android can be removed in the following ways:

1. App removal by the user

   The user removes Kaspersky Endpoint Security for Android manually using the app interface. In order for users to be able to remove the app, app removal should be allowed in the policy applied to the device.

2. App removal by the administrator

   The administrator removes the app remotely using the Administration Console of Kaspersky Security Center. The app can be removed from a separate device or from several devices at once.

To remove Kaspersky Endpoint Security for Android from a device operating in device owner mode:

1. Send the Reset to factory settings command from Administration Console to the device. This command removes all device data and rolls back device settings to their factory values.
2. Manually remove the device from the list of managed devices in Administration Console.

   If the device is not removed from Administration Console, there can be problems with further installation of Kaspersky apps on this device.

The help for this version of the solution is no longer updated, so it may contain outdated information. For up-to-date information about the solution refer to the Kaspersky Secure Mobility Management 4.1 Help.

Remote app removal

You can remove Kaspersky Endpoint Security for Android from users' mobile devices remotely in the following ways:

• Using a group policy. This method is convenient if you want to remove the app from several devices at once.
• By configuring local app settings. This method is convenient if you want to remove the app from a separate device.

For information about removing Kaspersky Endpoint Security for Android from devices operating in device owner mode, see the App removal in device owner mode section below.

To remove the app by applying a group policy:

1. In the console tree, in the Managed devices folder, select the administration group to which the Android devices belong.
2. In the workspace of the group, select the Policies tab.
3. Open the policy properties window by double-clicking any column.

   Complete the following steps within 15 minutes. Otherwise, you may face an error when saving changes to the policy.

4. In the policy Properties window, select the Additional section.
5. In the Removal of Kaspersky Endpoint Security for Android section, select the Remove Kaspersky Endpoint Security for Android from device check box.

   This setting doesn't apply to devices operating in device owner mode.

6. Click the Apply button to save the changes you have made.

As a result, Kaspersky Endpoint Security for Android is removed from mobile devices after synchronization with the Administration Server. Users of mobile devices receive a notification that the app has been removed.

To remove the app by configuring local settings:

1. In the console tree, select Mobile Device Management → Mobile devices.
2. In the list of devices, select the device on which you want to remove the app.
3. Open the device properties window double-clicking.
4. Select Applications → Kaspersky Endpoint Security for Android.
5. Open the Kaspersky Endpoint Security properties window by double-clicking.
6. Select the Additional section.
7. In the Removal of Kaspersky Endpoint Security for Android section, select the Remove Kaspersky Endpoint Security for Android from device check box.

   This setting doesn't apply to devices operating in device owner mode.

8. Click the Apply button to save the changes you have made.

As a result, Kaspersky Endpoint Security for Android is removed from mobile device after synchronization with the Administration Server. The mobile device user receives a notification that the app has been removed.

App removal in device owner mode

To remove Kaspersky Endpoint Security for Android from a device operating in device owner mode:

1. In the console tree, select Mobile Device Management → Mobile devices.
2. In the list of devices, select the device on which you want to remove the app.
3. Right-click the device.
4. In the context menu, select Mobile Device Management → Reset to factory settings.

   The Reset to factory settings command is sent to the device. This command removes all device data and rolls back device settings to their factory values.

5. In the list of devices, right-click the device and select Delete.

   The device is removed from the list of managed devices in Administration Console.

   If the device is not removed from Administration Console, there can be problems with further installation of Kaspersky apps on this device.

The help for this version of the solution is no longer updated, so it may contain outdated information. For up-to-date information about the solution refer to the Kaspersky Secure Mobility Management 4.1 Help.

Permitting users to remove the app

To protect the app from removal on devices running Android 7.0 or later, Kaspersky Endpoint Security for Android must be set as an Accessibility feature. When the Initial Configuration Wizard is running, Kaspersky Endpoint Security for Android prompts the user to grant the application all required permissions. The user can skip these steps or disable these permissions in the device settings at a later time. If this is the case, the app is not protected from removal.

You can allow users to remove Kaspersky Endpoint Security for Android from their mobile devices in the following ways:

• Using a group policy. This method is convenient if you want to allow users to remove the app from several devices at once.
• Using local app settings. This method is convenient if you want to allow the user of a separate device to remove the app.

On devices operating in device owner mode, Kaspersky Endpoint Security for Android can be removed only by the administrator. For instructions, please refer to Remote app removal.

To allow removal of the app in a group policy:

1. In the console tree, in the Managed devices folder, select the administration group to which the Android devices belong.
2. In the workspace of the group, select the Policies tab.
3. Open the policy properties window by double-clicking any column.

   Complete the following steps within 15 minutes. Otherwise, you may face an error when saving changes to the policy.

4. In the policy Properties window, select the Additional section.
5. In the Removal of Kaspersky Endpoint Security for Android section, set the Allow removal of Kaspersky Endpoint Security for Android check box.

   This setting doesn't apply to devices operating in device owner mode.

6. Click the Apply button to save the changes you have made.

As a result, removal of the app by users is allowed on mobile devices after synchronization with the Administration Server. The app removal button becomes available in the Kaspersky Endpoint Security for Android settings.

To allow removal of the app in the local app settings:

1. In the console tree, select Additional → Mobile Device Management → Mobile devices.
2. In the list of devices, select the device from which you want to allow app removal by the user.
3. Open the device properties window by double-clicking.
4. Select Applications → Kaspersky Endpoint Security for Mobile.
5. Open the Kaspersky Endpoint Security properties window by double-clicking.
6. Select the section Additional.
7. In the Removal of Kaspersky Endpoint Security for Android section, set the Allow removal of Kaspersky Endpoint Security for Android check box.

   This setting doesn't apply to devices operating in device owner mode.

8. Click the Apply button to save the changes you have made.

As a result, removal of the app by the user is allowed on the mobile device after synchronization with the Administration Server. The app removal button becomes available in the Kaspersky Endpoint Security for Android settings.

The help for this version of the solution is no longer updated, so it may contain outdated information. For up-to-date information about the solution refer to the Kaspersky Secure Mobility Management 4.1 Help.

App removal by the user

To independently remove Kaspersky Endpoint Security for Android from a mobile device, the user must do the following:

1. In the main window of Kaspersky Endpoint Security for Android, tap   → Uninstall the app.

   A confirmation prompt appears on the screen.

   If the Uninstall the app button is missing, this means that the administrator enabled protection against removal of Kaspersky Endpoint Security for Android or the device operates in device owner mode.

   On devices operating in device owner mode, Kaspersky Endpoint Security for Android can be removed only by the administrator. For instructions, please refer to Remote app removal.

2. Confirm removal of Kaspersky Endpoint Security for Android.

The Kaspersky Endpoint Security for Android app will be removed from the user's mobile device.