Kaspersky Password Manager for iOS

Contents

[Topic 153891]

Hardware and software requirements

This Help applies to Kaspersky Password Manager for iOS 9.2.79.XX and later.

Kaspersky Password Manager has the following hardware and software requirements:

  • 120 MB of free disk space
  • iOS 14.x–16.x or iPadOS 14.x–16.x
  • Internet connection (for downloading and installing Kaspersky Password Manager, getting subscription, connecting to My Kaspersky, syncing data across devices, checking passwords security, and receiving updates)
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[Topic 151294]

About Kaspersky Password Manager

Kaspersky Password Manager protects all your passwords and other sensitive information (for example, passport details, and financial or medical records) with a single main password. You can install Kaspersky Password Manager on desktop computers, laptops, and mobile devices running Microsoft Windows, macOS, Android, iOS, or iPadOS to keep all your data safe and in sync.

Keep your passwords and other important information at your fingertips

Kaspersky Password Manager stores the following types of information:

  • Logins and passwords for websites and apps
  • Bank card details
  • Documents
  • Addresses
  • Text notes

For more information, see Data types protected by Kaspersky Password Manager.

Automatically fill out forms and sign in to websites

When you open a website that requires a login and password, Kaspersky Password Manager uses the stored website accounts to fill out forms or sign you in automatically. Learn more.

Protect your sensitive information

Kaspersky Password Manager stores all data in an encrypted format and only decrypts it when you enter your main password. Kaspersky Password Manager doesn't store your main password anywhere, and no one knows it except for you. There is no way to access your data without the main password—if you lose it, you will also lose access to your data. Learn more.

If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password. In this case your main password is stored in the Secure Enclave. Find more information about configuring and using Touch ID and Face ID on the Apple support website.

Check password security

Learn how strong your passwords are and whether one password is used for multiple accounts—all with one tap. Learn more.

Generate strong passwords

Use Password Generator to generate passwords that are unique, strong, and compliant with the highest security standards. Learn more.

Sync data across multiple devices

Keep your data up-to-date and consistent on all your devices and restore your data if you replace or lose a device. Learn more.

Manage your data online

Manage all your data on My Kaspersky and access it from any device connected to the internet. Learn more.

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[Topic 153892]

How Kaspersky Password Manager protects your data

Kaspersky Password Manager encrypts data using a symmetric key algorithm based on the Advanced Encryption Standard (AES). A key is derived from your main password using Password-Based Key Derivation Function 2 (PBKDF2).

The AES algorithm is used worldwide to protect top-secret data. This algorithm has low RAM requirements, which means your data is encrypted and decrypted within seconds.

Main password

The main password is a single password that Kaspersky Password Manager uses to protect all your data, including other passwords. You create the main password during the initial setup of Kaspersky Password Manager. Every time you try to access the data vault, Kaspersky Password Manager prompts you for the main password. If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

It is recommended that you set a main password that is at least eight characters long and contains uppercase and lowercase letters, digits, and special characters.

For security reasons, Kaspersky Password Manager doesn't store the main password on any of your devices or in cloud storage. We recommend that you memorize your main password, or write it down and keep it in a secure place, because it can't be restored or recovered if forgotten.

If you forget your main password, you will no longer be able to access your data. In this case, you will have to create a new vault and protect it with a new main password. Then you will be able to add new data to the vault.

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[Topic 156626]

Data types protected by Kaspersky Password Manager

You can add several types of entries to Kaspersky Password Manager and organize your entries by moving them into folders.

Website, app, and other accounts

An account is a combination of a login and password required to authenticate a user on a website or in an app.

For websites, Kaspersky Password Manager saves the following information to the entry:

  • Website name. Use a meaningful website name to quickly find the website that you want to edit or log in to.
  • Website address. Kaspersky Password Manager uses this field to recognize a website's sign-in page and offer accounts you can use to sign in.
  • Accounts. You can save multiple accounts for a website. For example, you might have personal and business email addresses from the same email provider.

For apps, Kaspersky Password Manager saves the following information to the entry:

  • App name. Use a meaningful name so you can quickly find the entry you need.
  • Accounts. You can save multiple accounts for an app.

The Other account type is for all-purpose accounts. Here you can save any important code or password, for example your Wi-Fi password or door code. Kaspersky Password Manager saves the following information to the entry:

  • Entry name. Use a meaningful account name to quickly find the entry you need.
  • Login. Here you can save any important information.
  • Password. Enter or generate a password.
  • Comment. Add a meaningful entry description.

For quicker access, website accounts, app accounts, and other accounts are stored separately.

Bank cards

You can add bank card numbers, other details, PINs, and the card issuer's customer support contact information to Kaspersky Password Manager.

Addresses

You can save addresses, names, email addresses, and phone numbers in address entries.

Documents

You can store important documents (for example, scanned Passports/IDs and PDF files) in Kaspersky Password Manager to keep them safe and always close at hand.

Notes

You can use notes to store any kind of text information.

Notes are encrypted and stored the same way as other data types.

You can use the clipboard to copy and paste note text to a web page or application.

Authenticator

You can add an account with two-factor authentication using a setup key or a QR code and generate one-time passwords for a quick and secure sign-in.

For accounts with two-factor authentication, Kaspersky Password Manager saves the following information in the entry:

  • Account name. Use a meaningful website or app name to quickly find the service that you want to edit or log in to.
  • One-time password. Every 30 seconds Kaspersky Password Manager generates a new 6-digit code for two-factor authentication.
  • Comment. Any additional information you want to add to the entry.
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[Topic 153894]

Install the app

  1. Go to the App Store.
  2. Find Kaspersky Password Manager by tapping Search, typing the app name in the search field, and tapping Find.
  3. Select Kaspersky Password Manager in the search results.

    The app page opens.

  4. On the app page, tap Download and then tap Install.
  5. Enter your Apple ID password, if necessary.

The installation of the app begins.

For more information on using the App Store and installing apps, see the relevant user guides for your devices.

You can also install Kaspersky Password Manager on your device by using a QR code generated on My Kaspersky or in a desktop version of Kaspersky Password Manager.

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[Topic 201417]

Restore the app from backup

If you restore the app from a backup copy you have made on another device, you can't sign in to My Kaspersky automatically, even if the app prompts you to do so. Due to security reasons, you must enter your credentials manually, because authentication information is not transferred to the backup copy.

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[Topic 153895]

Uninstall the app

  1. On the Home screen, press and hold the Kaspersky Password Manager icon until the icon starts to jiggle.
  2. Tap .
  3. Confirm that you want to delete the app.
  4. Press the Home button.
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[Topic 179126]

Update the app manually

To update the app using the App Store, the device must have Internet access.

You can update Kaspersky Password Manager manually or configure automatic updates. Find more information on automatically updating your apps on the Apple support website.

Update Kaspersky Password Manager manually

  1. Open the App Store on your device.
  2. Tap Updates.

    The list of apps installed on the device opens. Apps for which new versions are available are marked with the Update tag.

  3. Tap Update next to Kaspersky Password Manager.

In some cases, you may have to restart the device before updating the app.

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[Topic 154394]

Data conversion when updating the app to version 9.0 or later from previous versions

If you update to Kaspersky Password Manager 9.0 or later from earlier versions, your web accounts, app accounts, and notes will remain unchanged. However, your identities will be converted to bank card, address, and note entries. If an identity contains a bank card without a number, Kaspersky Password Manager fills it out with zeros. Kaspersky Password Manager saves identity fields containing information other than bank card or address data (e.g. personal information, financial or business information) to new notes.

Beginning with Kaspersky Password Manager 9.0, the app is not compatible with previous versions of the app.

In Kaspersky Password Manager 9.0 or later, your data will be permanently converted to the new format. If you have a previous version of Kaspersky Password Manager on other devices connected to the same My Kaspersky account, you must update the app to version 9.0 or later to sync data across your devices and cloud storage. Alternatively, you can create a new My Kaspersky account to use with previous versions of the app.

See also

Update the app to version 9.2 or later

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[Topic 179046]

Update the app to version 9.2 or later

You must update the app to version 9.2 or later on all your devices connected to the same My Kaspersky account to correctly sync your data across devices and cloud storage.

The entry types and entry fields you can use may vary in different versions of Kaspersky Password Manager. For example, document categorization is available on desktop computers running macOS and Windows, but unavailable on mobile devices. When you update to Kaspersky Password Manager 9.2 or later, your vault database becomes more flexible. This improvement lets you connect different versions of the app to one My Kaspersky account, so you can use the same database with different versions of the app on your devices.

If your devices with different versions of Kaspersky Password Manager 9.2 or later are connected to the same My Kaspersky account, some entries or entry fields in your vault may be unavailable in the following cases:

  • You have added an entry of a new type, which is not supported in a previous version of the app.

    New-type entries are available only on devices with the recent versions of the app. On devices with previous versions, the app shows the number of new-type entries, which can't be displayed. When you use a previous version of the app and you switch from the premium version to the free version, you can choose to use all or none of these entries in the free version.

  • You have filled out a new field that is not supported in a previous version of the app.

    New field types are available only on devices with the latest version of the app. If you have entries with new field types, the previous version of the app warns you that some data in these entries cannot be displayed properly.

  • Some entry types are no longer supported in the latest version of the app.

    Kaspersky Password Manager describes these entries as old-type. You can only sync old-type entries between devices with previous versions of the app. When you update the app, Kaspersky Password Manager will save all your data from these entries. When you switch to the free version of the app, the old-type entries are displayed as active and automatically selected for use in the free version. Old-type entries are not counted against the limitations of the free version.

  • Some fields are no longer supported in the latest version of the app.

    Kaspersky Password Manager describes such fields as retired. Retired fields are synced between devices with the latest version as well as with previous versions of the app. You can edit retired fields only in previous versions of the app.

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[Topic 153898]

Get started with Kaspersky Password Manager

  1. Start Kaspersky Password Manager on your mobile device.

    The Welcome window of Kaspersky Password Manager opens.

  2. If you want to view information about the main app features in this version, swipe the screen to the right.
  3. Tap Next.

    The Terms and Conditions window opens.

  4. Tap Read below the End User License Agreement checkbox to review the terms of the End User License Agreement.
  5. Tap Read below the Products and Services Privacy Policy checkbox to read the Products and Services Privacy Policy, which describes how data is handled.
  6. Do one of the following:
    • If you don't agree with the terms of the End User License Agreement or the Products and Services Privacy Policy, cancel the app set up process and don't use the app.
    • If you agree with the terms of the End User License Agreement and the Products and Services Privacy Policy, confirm your acceptance by selecting the appropriate checkboxes and tap Confirm.

    The Confirm button becomes available only if you confirm that you have fully read, understood, and accept the terms of both the End User License Agreement and the Products and Services Privacy Policy.

    The Sign In to My Kaspersky window opens.

  7. Sign in to My Kaspersky:
    • If you already have a My Kaspersky account, enter your credentials and tap Sign In.

      If you have installed Kaspersky Password Manager on your device by using a QR code, you can connect to My Kaspersky automatically.

      If another Kaspersky app on your device is connected to My Kaspersky, Kaspersky Password Manager may prompt you to sign in to My Kaspersky by using the same account.

      By tapping Sign In, you confirm that you have fully read, understand, and accept the terms of the Statement Regarding Data Processing for Purpose of Using Web-Portal (Web-Portal Statement).

If you enter the password incorrectly several times in a short period, you will need to enter characters from a picture to pass the security check.

If you have enabled two-step verification for your My Kaspersky account, you will need to enter a code received via an SMS message or generated in an authenticator app.

  • If you do not have a My Kaspersky account, tap Create Account and complete the registration process. A message with an account activation link is sent to the email address you specify. Tap the link to confirm your registration.

Your mobile device is connected to My Kaspersky.

You can skip signing in to My Kaspersky, but the app's functions will be limited. You can't access data via My Kaspersky, get the subscription, or sync data across devices.
You can sign in to My Kaspersky later, at any time.

  1. In the Legal window, review the terms of the Statement Regarding Data Processing for Marketing Purposes required for Kaspersky to make more beneficial offers to you.
  2. Do one of the following:
    • If you accept the terms of the Statement Regarding Data Processing for Marketing Purposes, tap Accept. In the alert that appears, tap Confirm.

      You can revoke your acceptance in the app settings at any time.

    • If you want to accept the terms of the statement later, tap Skip.
  3. Tap Done.
  4. Kaspersky Password Manager prompts you to:
    • Create a main password for the vault if this is your first time using the app.
    • Enter your main password if you have previously used the app.
  5. View hints about using Kaspersky Password Manager in Safari and how to turn on the app extension in the Safari preferences.
  6. Tap Next.
  7. If you have accepted the Statement Regarding Data Processing for Marketing Purposes and you want to receive notifications about new features and useful updates, in the Stay up-to-date window, tap Yes.

    You can also enable notifications from Kaspersky Password Manager in the app and device settings at any time. The terms of the Statement Regarding Data Processing for Marketing Purposes must be accepted.

  8. In the alert that appears, confirm that you want to receive notifications from the app by tapping Allow.

Kaspersky Password Manager is ready to use on your mobile device.

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[Topic 179815]

About two-step verification

Two-step verification may be unavailable in your region. For more details, see the My Kaspersky help.

Two-step verification prevents bad guys from signing in to your My Kaspersky account even if they know your password. To verify your identity, you will receive a unique security code in one of the following ways:

  • Via an SMS. We use the phone number you save on My Kaspersky. This means that both your password and your phone are needed to sign in to your account.
  • Via an authenticator app. You first need to set up two-step verification via your mobile phone number for the authenticator app feature to be available.

You can turn on two-step verification on My Kaspersky. If you change your phone number, you can update it on My Kaspersky. If you are already signed in to your account on a device, nothing will change for you. For detailed instructions, see the My Kaspersky help.

The security code is valid for a short period. If it expires, request another security code.

If you haven't received an SMS message with a security code

  1. Check whether your mobile network is available.
  2. Wait until the Request Code Again button becomes available in the app.
  3. Tap Request Code Again.

If the problem still persists, contact Customer Service.

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[Topic 153900]

App interface

After you enter the main password and unlock the vault, the main app window opens.

The main app window consists of the quick access bar and working area (see the picture below). The quick access bar provides quick access to Kaspersky Password Manager features and settings. On iPhones, the quick access bar is hidden by default. To open the quick access bar, tap . On iPads, the quick access bar is always displayed in the left part of the screen.

The app interface

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[Topic 73374]

About the End User License Agreement

The End User License Agreement (License Agreement) is a binding agreement between you and AO Kaspersky Lab that stipulates the terms on which you may use the app.

Carefully read the License Agreement before you start using the app.

You can view the terms of the License Agreement in the App Store.

By installing Kaspersky Password Manager, you confirm that you understand and accept the terms of the License Agreement. If you don't accept the terms of the License Agreement, cancel installation of Kaspersky Password Manager and don't use the app.

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[Topic 153856]

About the subscription

A subscription for Kaspersky Password Manager is the purchase of the right to use the application according to specific parameters (for example, subscription expiration date, number of devices). You can order a subscription for Kaspersky Password Manager from a service provider (for example, on Google Play or the App Store).

You can manage your subscription via your personal account page on the service provider's website (for example, via your Apple account or Google Account).

A subscription can be renewed automatically or manually. An auto-renewed subscription automatically renews at the end of each subscription period until you cancel it. A manually renewed subscription must be renewed at the end of each subscription period. When a subscription expires, you might be granted a grace period, during which the application remains fully functional.

Ordering a subscription for Kaspersky Password Manager does not cancel your other subscriptions that include Kaspersky Password Manager. To avoid additional charges, make sure you have canceled or disabled autorenewal for subscriptions that you don't need.

Cancel a subscription for Kaspersky Password Manager or switch to manual renewal:

  1. Go to your personal account page on the service provider's website.
  2. Check if there are any active subscriptions that include Kaspersky Password Manager.
  3. Cancel or disable autorenewal for subscriptions that you don't need.
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[Topic 85697]

About subscription types

A subscription is a right to use the app, granted under the End User License Agreement.

A subscription entitles you to:

  • Use the app on one or more devices.
  • Get assistance from Customer Service.
  • Receive updates.

Kaspersky Password Manager is available in two versions:

  • Free version. The free version of the app is distributed free of charge and can be used for an unlimited period of time. If you use the free subscription for Kaspersky Password Manager, the number of entries that you can add to the vault is limited.
  • Premium subscription with or without autorenewal. If you buy a subscription for Kaspersky Password Manager, you can add an unlimited number of entries to the vault. The premium subscription for Kaspersky Password Manager is time-limited. In case if you have not disabled autorenewal, it will be renewed automatically.
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[Topic 140973]

Switch to the premium version

The free version of Kaspersky Password Manager allows you to add and use a limited number of entries. To use the application without limitations, you should have a subscription.

If you are using the free version of Kaspersky Password Manager, you can buy a subscription.

If you are using the premium version of Kaspersky Password Manager and your subscription has just expired or is about to expire, you can renew your subscription.

If you are using Kaspersky Password Manager under a subscription for another Kaspersky application, you can switch to a subscription for Kaspersky Password Manager when your current subscription expires.

Get a subscription

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap Upgrade.
  4. Enter the password for your Apple ID.
  5. In the window that opens, confirm the purchase.

When the purchase has been completed, the app shows information about the subscription in the Subscription window. You can update your subscription information by tapping .

You can also buy a subscription for Kaspersky Password Manager on

or on the Kaspersky website:

  • If you purchase the subscription on My Kaspersky, the subscription will be activated automatically as soon as you complete the purchase.
  • If you purchase the subscription on the Kaspersky website, you will receive an activation code in an email sent to the email address you specified. To activate the subscription, you need to add the activation code to your My Kaspersky account and connect Kaspersky Password Manager to My Kaspersky. For detailed information on how to manually add your activation code to your My Kaspersky account, see the My Kaspersky help.

Several applications can share a subscription with Kaspersky Password Manager. Your subscriptions are linked to your My Kaspersky account. If your My Kaspersky account already has a subscription that is valid for Kaspersky Password Manager, the application recognizes this subscription and switches to the premium version when you connect the application to My Kaspersky.

The following applications can share an activation code with Kaspersky Password Manager:

  • Kaspersky Total Security (except for trial subscription)
  • Kaspersky Small Office Security (except for trial subscription)
  • Kaspersky Security Cloud
  • Kaspersky (if you have Kaspersky Plus or Kaspersky Premium subscription)

If you connect Kaspersky Password Manager to a My Kaspersky account with a subscription for one of these applications, Kaspersky Password Manager switches to the premium version.

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[Topic 151307]

Switch to the free version

When your subscription expires, you can switch to the free version.

In the free version, you can keep a limited number of entries. If you have more entries than are allowed in the free version, the app prompts you to choose which entries you want to keep using in the free version. The other entries will be saved as inactive and will be available only for viewing.

To continue using the app, you can select up to 15 entries you want to use in the free version. You can postpone your selection for 1 month after your subscription expires. After this period, you must make your choice to continue using the app.

We recommend that you download your images and PDF files from the cloud storage to your local vault before switching to the free version. Otherwise, the inactive documents will be deleted from the cloud storage and unavailable for use in the app.

After you have updated the Kaspersky Password Manager to version 9.2 or later, you may have

and in your vault.

Old-type entries are not counted against the limitations of the free version. Old-type entries are displayed as active and automatically selected for use in the free version.

You can choose to use all or none of the new-type entries in the free version. If you have more than 15 entries belonging to the new-type entries in your vault, you can switch Kaspersky Password Manager to the free version only on a device with the latest version of the app installed.

If you have less than 15 active entries, you can activate inactive entries.

Select data to use with the free version

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

    The Subscription window opens.

  2. Tap Continue with Free.
  3. Select the entries that you want to use in the free version of Kaspersky Password Manager and tap Done.

You can use the selected data to view, copy, or edit, as well as autofill forms on websites in the free version of the app. Inactive entries will be available for copying and viewing only.

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[Topic 154047]

View information about the subscription

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap Free Version or Premium Version.

    The Subscription window opens.

View the information about your subscription and the number of entries you can use in Kaspersky Password Manager.

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[Topic 166972]

Compliance with European Union law

When distributed in the European Union, Kaspersky Password Manager complies with the terms of the General Data Protection Regulation (GDPR).

When you accept the End User License Agreement and Privacy Policy, you confirm that you are of the required age to install Kaspersky Password Manager within the European Union. After Kaspersky Password Manager is installed, you will be offered to read and accept the terms and conditions required for initial setup and use of Kaspersky Password Manager.

There is also an additional statement you will be asked to accept: the Statement Regarding Data Processing for Marketing Purposes that is required so that Kaspersky could make more beneficial offers to you. If you choose to accept this statement, you will be able to decline it in the app settings at any time.

To comply with the General Data Protection Regulation (GDPR), when updating Kaspersky Password Manager to version 9.1 or later, you will be asked to again accept the End User License Agreement, Products and Services Privacy Policy, and the Statement Regarding Data Processing for Marketing Purposes.

View, accept and decline additional terms and conditions

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap About > Legal > Statement Regarding Data Processing for Marketing Purposes.
  4. Review the terms of the Statement Regarding Data Processing for Marketing Purposes.
  5. Do one of the following:
    • Tap Turn On if you want to provide data to allow Kaspersky to make more beneficial offers to you. In the alert that appears, tap Accept.
    • Tap Turn Off if you no longer want to provide data to allow Kaspersky to make more beneficial offers to you. Restart the app to apply the changes.

According to the terms of the GDPR, you have the right to remove or obtain all your personal data from Kaspersky. When you contact Customer Service to remove or obtain personal data, you should provide your computer's unique IDs.

Provide IDs to Customer Service to remove personal data

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap About > Device and Installation IDs.
  4. Tap Copy to copy the Device ID and Installation ID to the clipboard.
  5. Paste the IDs into the request form and send them to Customer Service.

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[Topic 151305]

About the data provided

View information about the data provided to Kaspersky while using previous versions of the app

View the app version

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap About.
  4. In the window that opens, view the app version installed on your device.

Data provided to Kaspersky while using Kaspersky Password Manager 9.2.79 or later

Kaspersky protects any information received in accordance with law and applicable Kaspersky rules. Data is transmitted over a secure channel.

Personal data provided

You agree to provide Kaspersky with personal data by accepting the End User License Agreement, Privacy Policy, Marketing Statement, or Web-Portal Statement. You can view the list of data provided under the terms of each legal document in the corresponding legal document.

View a legal document

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap About > Legal.

    The Legal window opens.

  4. Tap the name of the document you want to view.

Non-personal data provided

You agree to provide Kaspersky with non-personal data by accepting the End User License Agreement:

  • For the purpose of improving the quality of the app and analyzing user satisfaction, you agree to automatically provide the following information:
    • Information about the user's operating system (OS): OS name, version and build number; OS update service pack; operating system family; operating system bit version; additional information about OS features.
    • Information about the user's device: device model; device hardware format (virtual machine or physical device).
    • Information about the application: full version of the application; Software ID; Software rebranding ID; code of the partner organization associated with the Software rebranding.
    • Information about the installation: application build ID; software localization language; previous version number; date and time of installation; Software installation/uninstallation status; installation error code; installation type (new installation, update).
    • Information about user agreements: name and version of agreements; acceptance status of agreements (accepted or declined).
    • My Kaspersky account connection status (connected or not).
    • Information about the license: license status; license type; source from which the license was purchased; subscription type; number of switches to the premium version; number of returns to the free version.
    • Information about the vault: vault availability; errors that occurred during local vault unlocking; errors that occurred during cloud storage unlocking; number of entries of each type protected by the application; version of the vault encryption algorithm.
    • Information about data transfer: planned data transfer frequency (daily, weekly or monthly); application status at the time of planned data transfer (running or not running); date and time of planned data transfer; date and time of previously planned data transfer; date and time of the last data transfer performed.
    • Information sent with feedback: user's review; rating.
    • Information about user's interaction with the application: time of the event shown to the user (UTC standard time).
  • To improve operational protection, you agree to automatically provide the following information:
    • App name
    • App version
    • Device locale
    • Subscription status
    • Device operating system
    • Redirect link type
  • To comply with legislation, you agree to automatically provide the following information:
    • App ID
    • App version
    • Device ID
    • Installation ID
  • To support two-step verification on My Kaspersky, you need to provide a security code sent to your device in an SMS message.
  • To maintain the core functionality of the app, you agree to automatically provide the following information:
    • App ID in Kaspersky Security Network
    • App full version
    • ID of the configuration file the app uses
    • Result of inquiries to the Discovery service
    • Error code of failed inquiries to the Discovery service
    • Text of error messages
    • Operating system error codes
    • HTTP request method
    • Token type
    • Authentication token in the Rightholder's services
    • Token TTL
    • Path to the object being processed
    • Method used for app authentication
    • App update ID
    • Information about implementation of the web service access handler
    • Type of the installed app
    • Unique request ID to the Rightholder's services
    • Response status of the Rightholder's service
    • Error codes
    • Line number of the source file in the exception handler
    • Protocol ID
    • Total duration of request processing
    • Protocol processing error type
    • Code of the error category
    • DNS address of the web service being accessed
    • Server access duration
    • Remote port and IP address of the web service being accessed
    • Web address being processed
  • To ensure the security of your My Kaspersky account, you need to provide the CAPTCHA characters.
  • Vault will be synced with your personal storage on the Rightholder's trusted partners' servers around the world. These data, along with the data on your device, are stored encrypted. Your personal secret key is used to perform the encryption. The Rightholder and Partners are unable to access your data. To use the software, you must register your Account by providing your email address. Keep in mind that uninstalling the software from your device does not delete the data from the servers used in the synchronization process. These data may be completely deleted only after deleting your Account. To do this, contact Kaspersky Customer Service.
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[Topic 153903]

Start and stop the app

Start the app

Select in the list of apps on your device.

For security reasons, Kaspersky Password Manager automatically blocks access to the vault after a specified period of inactivity. By default, the vault is locked automatically after your device has been idle for 1 minute. You can access your data only when the vault is unlocked.

Unlock the vault

In the Kaspersky Password Manager window, enter the main password and tap Unlock.

If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

By default, Kaspersky Password Manager stops working when the device is turned off.

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[Topic 154023]

About website accounts

A website account is a combination of a login and password required to authenticate a user on a website.

For websites, Kaspersky Password Manager saves the following information to the entry:

  • Website name. Use a meaningful website name to quickly find the website that you want to edit or log in to.
  • Website address. Kaspersky Password Manager uses this field to recognize a website's sign-in page and offer accounts you can use to sign in.
  • Accounts. You can save multiple accounts for a website. For example, you might have personal and business email addresses from the same email provider.

You can open websites in browsers and fill out the login and password fields using the Kaspersky Password Manager extension.

You can add, edit, or remove website accounts and copy them to the clipboard. You can organize your entries by selecting them and moving them into a folder.

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[Topic 154025]

Add a website account

Add a website account from the Kaspersky Password Manager window

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap Websites > .

    The Website window opens.

  4. In the website section, enter the website address associated with this entry in the web address field. You can enter the website address manually or copy and paste it from a browser.
  5. Kaspersky Password Manager automatically enters the website name in the name field. You can edit it, if needed.

    Use a meaningful name so you can quickly find the entry you need.

  6. In the login and password fields, enter the login and password for the website account.

    We recommend that you use a strong password that contains at least eight characters, including uppercase and lowercase letters, digits, and special characters.

  7. If needed, tap > Rename Account and in the window that opens, enter a name for the account.
  8. If needed, add a comment to the comment field.
  9. Tap Save.

The website entry appears in the Websites window.

Add a website account from a browser window

  1. Open Safari.
  2. Go to the website for which you want to add a website account.
  3. Tap and choose Passwords.

    If Passwords is not there, tap Edit Actions and turn on Passwords in the list of actions.

    The Passwords window opens.

  4. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  5. Kaspersky Password Manager checks the database for an account suitable for the website you have opened. If there is no such account, the app prompts you to add a new website entry or open the All Entries section.
  6. Tap Create Account.

    The Website window opens.

  7. In the Website field, view and check the address of the website associated with this entry.
  8. In the Login and Password fields, enter the login and password for the account.

    We recommend that you use a strong password that contains at least eight characters, including uppercase and lowercase letters, digits, and special characters.

  9. Tap Add.

The website entry appears in the Passwords window. Kaspersky Password Manager automatically fills in login and password fields on the website you open in Safari.

You can generate a strong password for a website account while adding it from the Kaspersky Password Manager window or in a browser window.

Generate a strong password while adding a web account

  1. Tap the password field in the website or app entry you are creating.
  2. Tap Generate Password.

    The dialog where you can generate a password opens, and the app generates a password using the default parameters.

    • Change the password parameters if needed by tapping Password Parameters:
    • Drag the slider to specify the number of characters to be used when generating passwords. The default password length is 16 characters.
    • Select/deselect the 123 checkbox to turn on/off the use of numerals during password generation. By default, the checkbox is selected.
    • Select/deselect the ABC checkbox to turn on/off the use of uppercase letters during password generation. By default, the checkbox is selected.
    • Select/deselect the !@# checkbox to turn on/off the use of special characters during password generation. By default, the checkbox is selected.

    The app automatically generates a new password when the parameters are changed. Kaspersky Password Manager displays information about the password's strength above the password.

  3. If you want the app to generate another password with the same parameters, tap .
  4. Tap Use Password.

The app copies the generated password to the password field and the dialog closes.

You can save multiple accounts for signing in to the same website. When you visit a website, Kaspersky Password Manager prompts you to choose the account you want to use to sign in from the list of available accounts. If you sign in to a website added to Kaspersky Password Manager with a login that has not yet been added to Kaspersky Password Manager, the app automatically recognizes the login as new and prompts you to add another account for the website. If you sign in to a website with an existing login but a new password, Kaspersky Password Manager prompts you to save the new password for the existing account.

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[Topic 154026]

Edit a website entry

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap Websites.
  4. In the Websites window, select the entry that you want to edit.
  5. Tap > Edit.

    The entry window opens.

  6. Change a previously added account or add a new one.
  7. Tap Save.
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[Topic 154027]

Autofill forms and automatically sign in to websites

When you visit a website, Kaspersky Password Manager searches for accounts that you have saved for that website. Based on the search results and your current settings, Kaspersky Password Manager does one of the following:

  • If there is one account for the website, Kaspersky Password Manager fills out the login and password.
  • If there are multiple accounts for the website, Kaspersky Password Manager prompts you to choose the account that you want to sign in with.
  • If there are no accounts for the website, Kaspersky Password Manager prompts you to add one.

For the browser extension to work, the vault must be unlocked.

Open a website from the Kaspersky Password Manager window

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap Websites.
  4. In the Websites window, expand an entry for a website you want to open and automatically sign in to.
  5. Select the website account you want to use, and tap Open in Browser.

The website opens in a browser window.

Sign in to a website using the browser extension

  1. Open Safari.
  2. Go to the website you want to sign in to.
  3. Tap and choose Passwords.

    If Passwords is not there, tap Edit Actions and turn on Passwords in the list of actions.

    The Passwords window opens.

  4. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

    The website entry saved for this website opens.

  5. Tap the website account you want to use for signing in.

The website opens in Safari and Kaspersky Password Manager automatically signs you in using the selected account.

You can also automatically fill in login and password fields in browsers and apps with credentials saved in Kaspersky Password Manager using Password AutoFill. For more information about Password AutoFill refer to the Apple documentation.

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[Topic 154028]

Copy data from a website account

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap Websites.
  4. In the Websites window, expand a website entry whose data you want to copy.
    • If you want to copy a particular field, tap next to it.
    • If you want to copy all the data saved in the entry, tap > Copy All.

      Kaspersky Password Manager copies the following data to the clipboard:

      • The website entry name
      • The website address
      • For each account added to the entry, the account name, login, password, and comment

Kaspersky Password Manager keeps the copied data in the clipboard for the period specified in the Kaspersky Password Manager settings.

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[Topic 154030]

About app accounts

An app account is a combination of a login and password required to authenticate a user in an app.

For apps, Kaspersky Password Manager saves the following information to the entry:

  • App name. Use a meaningful name so you can quickly find the entry you need.
  • Accounts. You can save multiple accounts for an app.

You can add, edit, or remove app accounts and copy them to the clipboard. You can organize your entries by selecting them and moving them into a folder.

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[Topic 154031]

Add an app entry

You can save multiple accounts for signing in to the same app.

Add an app entry from the Kaspersky Password Manager window

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap Apps > .

    The App window opens.

  4. Fill in the relevant fields with the information you want to keep in this entry.
  5. Tap Save.

The app entry appears in the Apps window.

Add an app entry from an app window

  1. Open the app for which you want to add an app entry.
  2. Choose Passwords.

    The Passwords window opens.

  3. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  4. Kaspersky Password Manager checks the database for an app account suitable for the app you have opened. If there is no such app account, Kaspersky Password Manager prompts you to add a new app entry or open the All Entries section.
  5. Tap Create Account.

    The App window opens.

  6. In the App field, view and check the name of the app associated with this entry.
  7. In the Login and Password fields, enter the login and password for the app account.

    We recommend that you use a strong password that contains at least eight characters, including uppercase and lowercase letters, digits, and special characters.

  8. Tap Add.

The app entry appears in the Passwords window. Kaspersky Password Manager automatically fills in login and password fields in the app you open.

You can generate a strong password for an app account while adding it from the Kaspersky Password Manager window or an app window.

Generate a strong password while adding an app entry

  1. Tap the password field in the website or app entry you are creating.
  2. Tap Generate Password.

    The dialog where you can generate a password opens, and the app generates a password using the default parameters.

    • Change the password parameters if needed by tapping Password Parameters:
    • Drag the slider to specify the number of characters to be used when generating passwords. The default password length is 16 characters.
    • Select/deselect the 123 checkbox to turn on/off the use of numerals during password generation. By default, the checkbox is selected.
    • Select/deselect the ABC checkbox to turn on/off the use of uppercase letters during password generation. By default, the checkbox is selected.
    • Select/deselect the !@# checkbox to turn on/off the use of special characters during password generation. By default, the checkbox is selected.

    The app automatically generates a new password when the parameters are changed. Kaspersky Password Manager displays information about the password's strength above the password.

  3. If you want the app to generate another password with the same parameters, tap .
  4. Tap Use Password.

The app copies the generated password to the password field and the dialog closes.

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[Topic 154032]

Edit an app account

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap Apps.
  4. In the Apps window, select the entry that you want to edit.
  5. Tap > Edit.

    The entry window opens.

  6. Change a previously added account or add a new one.
  7. Tap Save.
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[Topic 154034]

Copy data from an app account

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap Apps.
  4. In the Apps window, expand the app entry whose data you want to copy, and do one of the following:
    • If you want to copy a particular field, tap next to it.
    • If you want to copy all the data saved in the entry, tap > Copy All.

      Kaspersky Password Manager copies the following data to the clipboard:

      • The app entry name
      • For each account added to the entry, the account name, login, password, and comment

Kaspersky Password Manager keeps the copied data in the clipboard for the period specified in the Kaspersky Password Manager settings.

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[Topic 153908]

About bank cards

You can add bank card numbers, other details, PINs, and the card issuer's customer support contact information to Kaspersky Password Manager.

You can add, edit, or remove bank cards and copy them to the clipboard. You can organize your entries by selecting them and moving them into a folder.

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[Topic 153909]

Add a bank card

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap Bank Cards > .

    The Bank Card window opens.

  4. In the Bank Card section, enter a name for the entry (you can use the name of the issuing bank, for example).
  5. In the primary details section, fill in the fields related to your bank card: card number, card holder, card expiration date, CVC2/CVV2 code, and PIN. If the field contains important financial details, Kaspersky Password Manager hides them and displays dots instead. To view these details, tap . Instead of entering the card number manually, you can scan it by tapping .
  6. In the extras section, fill in the optional fields.
  7. If needed, add a comment in the comment section.
  8. Tap Save.

The bank card entry appears in the Bank Cards window. If you want to open the bank card details, tap Open.

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[Topic 153910]

Copy data from a bank card

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap Bank Cards.
  4. In the Bank Cards window, expand a bank card entry you want to copy.
  5. Do one of the following:
    • If you want to copy all data saved for the bank card entry, tap > Copy All.

      Kaspersky Password Manager copies to the clipboard all data related to the selected bank card.

    • If you want to copy a particular record, tap Open.

      The bank card window opens. To copy a particular record, tap next to it. To view important financial details (for example, PIN), tap .

Kaspersky Password Manager keeps the copied data in the clipboard for the period specified in the Kaspersky Password Manager settings.

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[Topic 153912]

About documents

You can store important documents (for example, scanned Passports/IDs and PDF files) in Kaspersky Password Manager to keep them safe and always close at hand. You can organize your documents by selecting them and moving them to a folder.

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[Topic 153913]

Add an image

Add an image using the Kaspersky Password Manager extension

  1. Open an image you want to add.
  2. Tap .
  3. Select Kaspersky Password Manager in the list of apps.
  4. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  5. Save the image.

The image will be added to your vault as a new entry.

Add an image from the Kaspersky Password Manager window

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap Documents > .
  4. In the window that opens, tap Image.

    The Albums window opens.

  5. Do one of the following:
    • If you want to add one image, select it from the albums available on your device, tap Save, or tap to take a new picture.

      The Image window opens. You can enter a name for the entry, add a comment, or tap to rotate your image. Tap Save to save changes.

    • If you want to add several images, select them from the albums available on your device.

      Kaspersky Password Manager starts adding the selected images into the vault.

  6. If you add images from the albums, Kaspersky Password Manager prompts you to delete the original image from your device for security reasons. Do one of the following:
    • Tap Delete to delete the original image from your device and keep only its copy in the vault.
    • Tap Don't Delete to leave the original image as is.

The entries appear in the Documents window. If you want to view the image details, tap Open.

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[Topic 153914]

Download images from your vault

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap Documents.
  4. In theDocuments window, select an image you want to download.
  5. Tap > Save to Camera Roll.
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[Topic 179079]

Add a PDF file

Add a document using the Kaspersky Password Manager extension

  1. Open the document you want to add.
  2. Tap .
  3. Select Kaspersky Password Manager in the list of apps.
  4. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  5. Save the document.

The document will be added to your vault as a new entry.

Add a document from the Kaspersky Password Manager window

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap Documents > .
  4. In the window that opens, tap PDF.

    Your device file storage window opens.

  5. Select one PDF file you want to store in Kaspersky Password Manager, or tap Select and choose several PDF files.

    Kaspersky Password Manager starts adding the selected documents into the vault.

    Kaspersky Password Manager can't add password-protected PDF files or files larger than 20 MB.

The entries appear in the Documents window. If you want to view the details of the PDF file, tap Open. You can also edit the entry name or add a comment, if needed.

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[Topic 208580]

Scan documents and add them to the app

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap Documents > .
  4. In the window that opens, tap Scan.

    Your system's document scanner opens.

  5. Allow the app access your camera to scan documents.
  6. Scan pages and save them as a single document.

    For more information on using your system's document scanner refer to the Apple documentation.

The new entry will appear in the Documents window.

You can scan documents using your system's document scanner if your device supports the VisionKit framework.

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[Topic 179080]

Download PDF files from your vault

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap Documents.
  4. In the Documents window, select a PDF file you want to download.
  5. Tap > Save to Files.
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[Topic 218218]

Merge documents and images

You can merge documents and images previously added to the app into a single PDF file. Kaspersky Password Manager will save the new PDF file as a new entry. You can either delete the original documents and images from the app or keep them.

Merge documents and images

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. Tap next to the image or document you want to merge with another image or document added to the vault.
  3. In the menu that opens, select Merge with Another Document.
  4. Select documents and images you want to merge.
  5. Tap Next to proceed.
  6. Set the order of your documents and images in the new document: touch and hold an item to move it up or down in the list.
  7. Tap Next to proceed.

    Kaspersky Password Manager will merge the selected documents and images into a single PDF file and create a new entry.

  8. Change the name of the new entry and add a comment if needed.
  9. Save the entry.
  10. Kaspersky Password Manager will ask if you want to delete the original documents and images from the app and perform the selected action.

The new document will appear in your list of entries.

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[Topic 166085]

Troubleshooting

Kaspersky Password Manager may display an error when you add documents to the vault.

Problem

Solution

The app can't add a password-protected PDF file to the vault.

Disable password protection of the PDF file and try again.

The PDF file is too large.

You can only add files up to 20 MB to the vault.

Reduce the size of the PDF file and try again.

The image format is unsupported.

Convert the image to a JPEG, PNG, or BMP file and try again.

Your vault contains an image with the same name.

Make sure you haven't added this image to your vault yet.

Rename the image and try again.

The image is too large.

Reduce the size of the image and try again.

No Internet connection while trying to add an image from iCloud.

Connect to the Internet and try again.

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[Topic 153916]

About addresses

You can save addresses, names, email addresses, and phone numbers in address entries.

You can add, edit, or remove addresses and copy them to the clipboard. You can organize your entries by selecting them and moving them into a folder.

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[Topic 153917]

Add an address

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap Addresses > .

    The Address window opens.

  4. Fill in the relevant fields with the information you want to keep in this entry.
  5. Tap Save.

The address entry appears in the Addresses window. If you want to view the address details, expand the entry and tap Open.

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[Topic 153918]

Copy data from an address

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap Addresses.
  4. In the Addresses window, expand an address entry whose data you want to copy.
  5. Do one of the following:
    • If you want to copy all data saved for the address entry, tap > Copy All.

      Kaspersky Password Manager copies to the clipboard all data related to the selected address.

    • If you want to copy a particular record, tap Open.

      The address window opens. To copy a particular record, tap next to it.

Kaspersky Password Manager keeps the copied data in the clipboard for the period specified in the Kaspersky Password Manager settings.

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[Topic 154013]

About notes

You can use notes to store any kind of text information.

Notes are encrypted and stored the same way as other data types.

You can use the clipboard to copy and paste note text to a web page or application. You can organize your entries by selecting them and moving them into a folder.

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[Topic 154014]

Create a note

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap Notes > .

    The Note window opens.

  4. In the note section, enter a name for the note.
  5. In the text section, type the text of the note.
  6. Tap Save.

The note appears in the Notes window. If you want to view the entire text of the note, expand the entry and tap Open.

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[Topic 154015]

Copy a note

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap Notes.
  4. In the Notes window, select a note you want to copy.
  5. Tap > Copy All.

Kaspersky Password Manager copies the note name and text to the clipboard. Kaspersky Password Manager keeps the copied data in the clipboard for the period specified in the Kaspersky Password Manager settings.

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[Topic 251647]

About Authenticator

Authenticator is a Kaspersky Password Manager feature that allows you to generate one-time passwords for two-factor authentication in third-party services (for example, for accounts on websites or in apps). When you turn on two-factor authentication for a third-party service, use Authenticator to create one-time passwords. You can use Authenticator on any device where Kaspersky Password Manager is installed and you are signed in to your My Kaspersky account.

When two-factor authentication is turned on, you need to enter a one-time 6-digit password generated in Kaspersky Password Manager in addition to your user name and password when you sign in to a service. This way, even if someone knows your user name and password, they cannot sign in to your account.

For accounts with two-factor authentication, Kaspersky Password Manager saves the following information in the entry:

  • Account name. Use a meaningful website or app name to quickly find the service that you want to edit or log in to.
  • One-time password. Every 30 seconds Kaspersky Password Manager generates a new 6-digit code for two-factor authentication.
  • Comment. Any additional information you want to add to the entry.
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[Topic 251676]

Add an account with two-factor authentication

Add an account using a setup key

  1. Open a service for which you want to add two-factor authentication via Kaspersky Password Manager.
  2. Turn on two-factor authentication in the account settings of the service.
  3. Choose the Authenticator app as the security method.
  4. Copy the setup key that appears in the account.
  5. Open Kaspersky Password Manager.
  6. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  7. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  8. On the quick access bar, tap Authenticator > .
  9. In the window that opens, tap Enter setup key.

    The Account window opens.

  10. Enter the copied setup key in the Setup key field.
  11. Fill in other fields with the information you want to save in this entry.
  12. Tap Save.

The account appears in the list of entries. A one-time password will be generated every 30 seconds.

Add an account using a QR code

  1. Open a service for which you want to add two-factor authentication via Kaspersky Password Manager.
  2. Turn on two-factor authentication in the account settings of the service.
  3. Choose the Authenticator app as the security method.
  4. Copy the setup key that appears in the account.
  5. Open Kaspersky Password Manager.
  6. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  7. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  8. On the quick access bar, tap Authenticator > .

    In the window that opens, tap Scan QR code.

    Your device's camera opens.

  9. If the device prompts you, give the app access to the camera. Tap Go to Settings and give access.Then go back to the app and repeat steps 6–8.
  10. Scan the QR code with the camera.

The account appears in the list of entries. A one-time password will be generated every 30 seconds.

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[Topic 251666]

Import accounts from Google Authenticator

To import accounts, you need another device with Google Authenticator installed. This is needed to generate the QR-code you will scan from your device with Kaspersky Password Manager.

  1. Take another device with Google Authenticator. In the Google Authenticator menu, tap Transfer Accounts.
  2. Tap Export Accounts and follow the instructions.
  3. Choose the accounts you want to export. A QR code will be displayed on the screen.
  4. Open Kaspersky Password Manager on a device with a camera.
  5. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  6. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  7. On the quick access bar, tap Authenticator > .
  8. In the window that opens, tap Import from Google.

    Your device's camera opens.

  9. If the device prompts you to give the app access to the camera, do so in the device settings. To do this, tap Go to Settings. If you had to open the device settings, repeat steps 5–8.
  10. Scan the QR code with the camera.

The imported accounts appear in the list of entries in the Authenticator section of Kaspersky Password Manager. One-time passwords will be generated every 30 seconds.

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[Topic 251771]

Edit an account with two-factor authentication

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the All Entries window, select the account that you want to edit.
  3. Tap > Edit.

    The entry window opens.

  4. Change the information in the Account name or Comment fields, as needed.
  5. Tap Save.
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[Topic 251778]

Sign in with Authenticator

  1. Open the website or app that you want to sign in to.
  2. Enter your account credentials.
  3. When the website or app prompts you to enter a one-time password, open Kaspersky Password Manager.
  4. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  5. The All Entries window opens.
  6. Find the account you need and tap it to view its information.
  7. Click to copy the one-time password for your account.
  8. Return to the website or app that you want to sign in to.
  9. Enter the one-time password.

You will be signed in to the website or app.

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[Topic 166488]

Generate a strong password

The security of your data largely depends on the strength of your password. A password is considered strong if it contains at least 16 characters, including uppercase and lowercase Latin letters, digits, and special characters. Kaspersky Password Manager generates unique and strong passwords. You can specify the password length and choose whether to include digits, letters and special characters. You can use Password Generator when you create a new website account or change your password for an existing account.

Generate a strong password

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap Password Generator.

    The Password Generator window opens, and the app generates a password using the default parameters.

  4. Change the password parameters if needed:
    • Tap Password Length to specify the number of characters to be used when generating passwords.
    • Turn on/off Uppercase Letters (A–Z) to use/not use uppercase letters during password generation. By default, this toggle switch is turned on.
    • Turn on/off Lowercase Letters (a–z) to use/not use lowercase letters during password generation. By default, this toggle switch is turned on.
    • Turn on/off Digits (0–9) to use/not use numerals during password generation. By default, this toggle switch is turned on.
    • Turn on/off Special Characters to use/not use special characters during password generation. By default, this toggle switch is turned on. You can add or delete special characters used during password generation in the field below the toggle switch.

    For your convenience, we have excluded the following similar symbols from password generation: 0 (zero), O (capital o), I (capital i) and l (small L).

    The app automatically generates a new password when the parameters are changed. If the strength of the generated password is medium or low, Kaspersky Password Manager notifies you below the password. Tap to generate a password again using the selected parameters.

  5. Tap Copy.

The app copies the generated password to the clipboard. You can manually paste the password into the required field. When you close the Password Generator window, the app saves the selected password parameters until the vault is unlocked.

To quickly generate passwords and copy them to the clipboard, you can also use the Passwords widget on your device's home screen. Find more information about adding widgets on the Apple support website.

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[Topic 166489]

View the Password Generator history

Kaspersky Password Manager saves the last 5 generated passwords copied to the clipboard, in case you forget them. You can view your copied passwords in the Password Generator history. The app stores copied passwords on your device and doesn't sync them across other devices.

View the Password Generator history

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap Password Generator.

    The Password Generator window opens, and the app generates a password using the default parameters.

  4. Tap .

    The Recent Passwords window opens with the list of your most recently copied passwords. For each password, you can view the date and time it was copied to the clipboard for the first time.

  5. If you want to copy a password to the clipboard, tap next to the password.

    The password is copied to the clipboard.

  6. If you want to clear the Password Generator history, tap Clear.

    Your copied passwords are deleted from the history.

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[Topic 166484]

Password Check

Your accounts are at greater risk if they have the same or weak passwords (for example, qwerty, 12345) or passwords based on information that can be easily guessed or obtained (for example, names of relatives or dates of birth).

With Kaspersky Password Manager, you can quickly find out how strong your passwords are and whether the same passwords are used in multiple accounts.

Check for compromised passwords

For additional security, Kaspersky Password Manager checks whether your passwords have been hacked or leaked.

The app uses Secure Hash Algorithm 256 (SHA-256) to check for compromised passwords. The app generates SHA-256 message digests from each password in your vault and compares them with SHA-256 messages from a database of compromised passwords. If the SHA-256 messages match, the app warns you that your password is compromised and you should change it.

Kaspersky Password Manager only checks active entries for compromised passwords.

For each password stored for a website or app account, Kaspersky Password Manager displays:

  • Password strength: low or medium.

    If you have a strong password, no information about password strength is displayed.

  • Number of accounts that share the same password.
  • List of websites or apps that have accounts with duplicate passwords.

Check the security of your passwords

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap Password Check.
  4. Review the following information:
    • Number of insecure passwords found by Kaspersky Password Manager.
    • Whether the passwords are compromised.
    • Strength of the passwords you are storing for websites or app accounts:
      • Low. The password is weak.
      • Medium. The password is moderately strong.

        If you have a strong password, no information about password strength is displayed.

    • If the password is not unique, how many times the password is used in Kaspersky Password Manager.
  5. Tap next to a password to expand the following information:
    • Password.
    • How many times an account with a compromised password has been hacked according to https://haveibeenpwned.com.
    • Recommendations on how to improve your password security.
    • The list of websites and apps that use the password.

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[Topic 153920]

Set up autolock

For security reasons, Kaspersky Password Manager automatically blocks access to the vault after a specified period of inactivity. By default, the vault is locked automatically after your device has been idle for 1 minute. You can access your data only when the vault is unlocked.

Set up autolock

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap Settings > Autolock Vault and choose how long Kaspersky Password Manager waits before locking the vault.

If the Kaspersky Password Manager app was offloaded, after you download the app again, you will have to re-enter your main password regardless of your autolock settings.

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[Topic 153921]

Clear Clipboard data

For security reasons, Kaspersky Password Manager removes data copied to the clipboard after a specified period, so your sensitive information stays protected and can't be stolen. By default, the clipboard is cleared after 30 seconds.

Clear Clipboard data

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap Settings > Clear Clipboard and choose how long Kaspersky Password Manager waits before removing data copied to the clipboard.
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[Topic 153922]

Use Touch ID or Face ID

If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

Using Touch ID or Face ID with Kaspersky Password Manager on jailbroken devices can be unsafe.

Use Touch ID or Face ID

  1. Unlock the vault by entering the main password and tapping Unlock.
  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

    On iPads, the quick access bar is always displayed in the left part of the screen.

  3. On the quick access bar, tap Settings.
  4. Turn on Use Touch ID or Use Face ID

Now you can unlock the vault using Touch ID or Face ID.

If the Use Touch ID or Use Face ID toggle switch is not available in the Kaspersky Password Manager settings, turn on Touch ID or Face ID on your device. Find more information about configuring and using Touch ID and Face ID on the Apple support website.

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[Topic 175675]

Enable and disable notifications

You can receive notifications about new features and useful updates in Kaspersky Password Manager.

Enable notifications

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap Settings.
  4. Turn on Notifications.

    The terms of the Statement Regarding Data Processing for Marketing Purposes must be accepted.

  5. If you postponed or revoked your acceptance of the terms of the Statement Regarding Data Processing for Marketing Purposes, in the alert that appears tap Read the Statement to review the terms of the statement and then tap Accept.
  6. Tap Go to Settings to open the device settings.
  7. Tap Notifications.
  8. Turn on Allow Notifications.

Disable notifications

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap Settings.
  4. Turn off Notifications.
  5. Tap Go to Settings to open the device settings.
  6. Tap Notifications.
  7. Turn off Allow Notifications.
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[Topic 151309]

Change the main password

For security reasons, we recommend that you change your main password on a regular basis. If you suspect that your main password has been compromised, change it immediately.

Change your main password

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap Settings > Change Main Password.
  4. Enter a new main password.
  5. Confirm your new main password.
  6. Tap Change.
  7. In the alert that appears, confirm the change to your main password.

After syncing, the main password will be changed on all your devices.

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[Topic 153923]

Sign in to and sign out of My Kaspersky

To sync your data across devices, buy the subscription and manage your vault online, you need to connect to My Kaspersky by using a

. If you have used another Kaspersky application, for example, Kaspersky Password Manager for another device or Kaspersky Security Cloud, you probably have a My Kaspersky account. Use it to sign in. If you don't have an account, create one.

As soon as you connect your device to My Kaspersky, data starts syncing across your devices that have Kaspersky Password Manager installed and are linked to the same My Kaspersky account.

If you connect to a My Kaspersky account that already has a cloud storage, Kaspersky Password Manager prompts you to merge data or replace data in the cloud storage with data from the device.

Sign in to My Kaspersky

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. Do one of the following:
    • On the quick access bar, tap Sign In.
    • On the quick access bar, tap Settings > Sign In to My Kaspersky.
  4. Enter your credentials and tap Sign In.

    If another Kaspersky app on your device is connected to My Kaspersky, Kaspersky Password Manager may prompt you to sign in to My Kaspersky by using the same account.

    By tapping Sign In, you confirm that you have fully read, understand, and accept the terms of the Statement Regarding Data Processing for Purpose of Using Web-Portal (Web-Portal Statement). If you want to revoke your acceptance of the Web-Portal Statement, you need to sign out of My Kaspersky, uninstall the app, or disconnect your device from My Kaspersky.

If you enter the password incorrectly several times in a short period, you will need to enter characters from a picture to pass the security check.

If you have enabled two-step verification for your My Kaspersky account, you will need to enter a code received via an SMS message or generated in an authenticator app.

Kaspersky Password Manager signs you in to My Kaspersky.

If you want to connect to another My Kaspersky account, you need to sign out of My Kaspersky and sign in again with another account.

Before signing out, make sure that all the data you may need is downloaded. When you sign out, you have access only to the data stored on your device. Without connecting the app to My Kaspersky, you can't use the subscription, sync data across devices, or access your data online.

Sign out of My Kaspersky in the app settings

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap Settings > Sign Out.
  4. If you have unsaved documents, the app will prompt you to save them. Verify that you have all the important documents saved locally and tap Continue.
  5. Confirm that you want to sign out of My Kaspersky.

Sign out of My Kaspersky on My Kaspersky

  1. Go to the Devices section of My Kaspersky.
  2. On the panel of the device, on which you want sign out of your My Kaspersky account, select Kaspersky Password Manager.
  3. Expand the application panel and click Disconnect application in the lower part of the application panel.

    The confirmation dialog opens.

  4. Confirm the operation.

    The app is disconnected from My Kaspersky.

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[Topic 156932]

Sort and group entries

By default, entries are displayed in alphabetical order. You can sort entries manually and create folders to group entries. You can add entries of any type to a folder. Folders are always displayed before entries in alphabetical order and can't be sorted manually. Folders sync across your devices. Sort settings don't sync across devices.

Sort entries manually

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap All Entries or the section that contains the entries you want to sort.

    The All Entries window or a window with the entries of the selected type opens.

  4. Drag and drop an entry to a new position.

If you have manually sorted entries in a section, all newly added entries are displayed at the end of the section in alphabetical order. Entries sorted in the Websites section are automatically sorted the same way in the browser extension.

Create a folder

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap All Entries > .
  4. Tap Folder.
  5. In the new folder name field, enter the name for the folder.
  6. Tap Save.

The folder appears in the All Entries window.

Move entries to a folder

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap All Entries or the section that contains the entry you want to move.

    The All Entries window or a window with the entries of the selected type opens.

  4. Select an entry you want to move to a folder.
  5. Tap  > Add to Folder.
  6. Select the folder you want to move the entry to or tap to create a new folder.
  7. Tap Add Here.

Kaspersky Password Manager moves the entry to the selected folder.

You can reset custom sort settings to display all entries in alphabetical order. If you reset custom sort settings, they can't be restored.

Reset sort order

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap Settings > Sort Entries Alphabetically (A-z).
  4. In the alert that appears, confirm the action by tapping Reset.
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[Topic 151303]

Sync data across devices

When you add data to your vault on one device, the application automatically sends this data to cloud storage, and then from cloud storage to your other devices that have Kaspersky Password Manager installed and that are connected to My Kaspersky using the same My Kaspersky account. Keeping your data up-to-date and consistent on all your devices also helps restore your data if you replace or lose a device.

The vault should be created in Kaspersky Password Manager 9.2 or later.

The status of data synchronization is displayed in the synchronization window.

To sync data across devices, you need to connect to My Kaspersky.

Sync data manually

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap Sync.

    The Sync window opens.

  4. Tap Sync.

Kaspersky Password Manager syncs data across all your devices.

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[Topic 157014]

Add entries to Favorites

  1. Unlock the vault by entering the main password and tapping Unlock.

    If your device supports Touch ID/Face ID and this unlock method is enabled in the app settings, you can use it to unlock your vault instead of entering the main password.

  2. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  3. On the quick access bar, tap All Entries or the section that contains an entry you want to add to Favorites.

    The All Entries window or a window with entries of the selected type opens.

  4. Select the entry you want to add to Favorites.
  5. Tap > Add to Favorites.

Kaspersky Password Manager adds the entry to your Favorites. You can view all entries added to Favorites by tapping Favorites on the quick access bar.

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[Topic 175661]

Enable/disable Password AutoFill for Kaspersky Password Manager

Enable Password AutoFill

  1. Open the device settings.
  2. Tap Passwords.
  3. Tap AutoFill Passwords.
  4. Turn on AutoFill Passwords.

    A window shows the list of apps and other resources for which you can allow your credentials to be entered automatically.

  5. Select the Passwords app.
  6. In the Kaspersky Password Manager window that opens, unlock the vault by entering the main password and tapping Unlock.
  7. Tap Close to close the information window.

Disable Password AutoFill

  1. Open the device settings.
  2. Tap Passwords.
  3. Tap AutoFill Passwords.

    The AutoFill Passwords window opens.

  4. Tap the Passwords app.

Kaspersky Password Manager will no longer offer to automatically fill in your credentials.

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[Topic 140974]

Manage your vault online

You can manage data in your vault from any device connected to the internet.

Access your vault online

  1. Go to https://my.kaspersky.com/MyPasswords.
  2. Click Sign In.

    The sign-in form opens.

  3. Enter the login and password of the My Kaspersky account that you have used to connect the application to My Kaspersky.
  4. Click Sign In.

    The Passwords section of your My Kaspersky account opens.

  5. Enter the main password and click Unlock storage.

The vault is unlocked and your data is available for viewing and editing.

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[Topic 151310]

If you forget the main password

For security reasons, Kaspersky Password Manager doesn't store the main password on any of your devices or in cloud storage. We recommend that you memorize your main password, or write it down and keep it in a secure place, because it can't be restored or recovered if forgotten.

If you forget your main password, you will no longer be able to access your data. In this case, you will have to create a new vault and protect it with a new main password. Then you will be able to add new data to the vault.

Create a new data vault protected with a new main password

  1. In a Kaspersky Password Manager window, tap Forgot your main password.
  2. In the window that opens, tap Reset and Erase if you agree to create a new data vault.

    Creating a new data vault will delete all data protected with the forgotten main password from all your devices and the cloud storage.

  3. In the window that opens, enter the password for your My Kaspersky account and tap Next.

    The Main Password window opens.

  4. Enter a new main password.
  5. Confirm your new main password.
  6. Tap Next.
  7. In the alert that appears, confirm the change to your main password. To do this, tap Reset and Erase.

    All data protected with the old main password will be deleted from all devices connected to your My Kaspersky account and the cloud storage.

A new data vault protected with the new main password is created. Kaspersky Password Manager starts syncing data.

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[Topic 237347]

Import passwords on iOS

Currently, there is no direct way to import passwords from other password managers into Kaspersky Password Manager on iOS devices, but you can work around this limitation. For example, you can import data to Kaspersky Password Manager on an Android, Mac, or Windows device, and then sync this data with the iOS app. Kaspersky Password Manager installed on all your devices must be connected to the same My Kaspersky account. For more information, see Sync data across devices.

Copy passwords from Apple Keychain

Copy your passwords from the Passwords section of your device settings and add them to Kaspersky Password Manager.

Import from browsers' password managers

Currently, you cannot import passwords from browsers' password managers into Kaspersky Password Manager directly, but you can work around this limitation:

Import from other password managers

Currently, you cannot import passwords from other password managers into Kaspersky Password Manager directly, but you can work around this limitation using a desktop version of Kaspersky Password Manager. To learn how to do this:

See also

Sync data across devices

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[Topic 154050]

Disconnect a device from My Kaspersky

You can disconnect your device from My Kaspersky, for example, if you no longer want to use the device. Disconnecting a device from My Kaspersky will also disconnect all Kaspersky apps installed on the device. If an app requires a connection to My Kaspersky to function properly, you will not be able to use that app after the device is disconnected from My Kaspersky.

Disconnect a device from My Kaspersky

  1. Go to the Devices section of My Kaspersky.
  2. Click  > Disconnect device on the device panel.

    The confirmation dialog opens.

  3. Confirm the operation.

The device is disconnected from My Kaspersky. All Kaspersky apps installed on the device are also disconnected from My Kaspersky.

All unsynced data on the device will be lost.

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[Topic 226308]

Delete My Kaspersky account

You can delete your My Kaspersky account and all associated information. After deletion, we will send a message containing information about connected applications and entered activation codes to your email address.

This operation removes your account and all associated personal and payment data from the My Kaspersky website. This operation cannot be undone. It removes information about your order history, connected devices, subscriptions, solutions used, and automatic subscription renewal. Auto-renewals will be turned off.

Delete your My Kaspersky account

  1. In the main app window, tap or swipe the screen to the right.

    The quick access bar appears on the left.

  2. Tap About.
  3. Tap Delete Account.

    The My Kaspersky page opens. You might need to sign in to continue.

  4. Tap the Delete button.
  5. Enter your account password.
  6. Tap the Delete button.
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[Topic 98011]

How to get customer service

If you cannot find a solution to your issue in the documentation or in any of the sources of information about the app, we recommend that you contact Customer Service. Visit the Customer Service website to contact our experts, who can answer all your questions about installing and using the app.

Before contacting Customer Service, please read the support rules.

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[Topic 153925]

Sources of information about the app

Kaspersky Password Manager page on the Kaspersky website

On the Kaspersky Password Manager page on the Kaspersky website, you can view general information about the application, its functions, and features.

Kaspersky Password Manager page in the Knowledge Base

The Knowledge Base is a section on the Kaspersky Customer Service website.

On the Kaspersky Password Manager page in the Knowledge Base, you can read articles that provide useful information, recommendations, and answers to frequently asked questions on how to buy, install, and use the application.

Articles in the Knowledge Base may provide answers to questions that relate both to Kaspersky Password Manager as well as to other Kaspersky applications. Articles in the Knowledge Base may also contain Customer Service news.

Discuss Kaspersky applications on Kaspersky Support Forum

If your question does not require an immediate answer, you can discuss it with Kaspersky experts and other users on our Forum.

On the Forum, you can view discussion topics, post your comments, and create new discussion topics.

An Internet connection is required to access website resources.

If you can't find a solution to your problem, contact Customer Service.

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[Topic 151312]

Information about third-party code

Information about third-party code is contained in the About section on the quick access bar.

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[Topic 151311]

Trademark notices

Registered trademarks and service marks are the property of their respective owners.

Amazon and AWS are trademarks of Amazon.com, Inc. or its affiliates.

App Store, Apple, Face ID, iCloud, iPad, iPadOS, iPhone, macOS, Safari, and Touch ID are trademarks of Apple Inc.

IOS is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

Android, Chrome, Firebase, Google, Google+, Google Analytics, Google Chrome, Google Play, Gmail, and YouTube are trademarks of Google LLC.

LinkedIn is a registered trademark or trademark of LinkedIn Corporation and its affiliates in the United States and/or other countries.

Microsoft and Windows are trademarks of the Microsoft group of companies.

Java and JavaScript are registered trademarks of Oracle and/or its affiliates.

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[Topic 174255]

About beta version

Beta versions are not for use in the United States.

We would like to learn about your experience using our mobile products' new features and invite you to be a beta tester. The beta version includes new features you can try before they are officially released.

Be aware that beta versions may be less stable than the final version officially released to the public. You may encounter problems such as app crashes, features that do not work properly, or unavailable services.

The beta version is free of charge. However, the app's functionality may be limited (for instance, purchases could be unavailable). Please carefully read all of the beta version's terms and conditions in the End User License Agreement.

You must use the app only in accordance with the functionality provided by the installed version of the app. The orange mark next to the app icon defines that you use the beta version of the app.

Before you start beta testing the app, please carefully read the "Beta and subscriptions" section.

Participate in beta testing

You can choose one of the following ways to register as a beta tester:

  • Visit the Beta version page in TestFlight and follow the instructions
  • Scan this QR code and follow the instructions:

Send feedback

You can leave your comments, likes, and dislikes on the Beta version page in TestFlight.

Quit beta testing

To quit beta testing, visit the Beta version page in TestFlight and follow the instructions there.

Once you stop beta testing, you will be able to download the regular version of the app from the App Store.

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[Topic 174256]

Beta and subscriptions

We recommend that you register a separate My Kaspersky account to use exclusively for beta testing.

If you have already purchased a subscription, do not add activation codes to My Kaspersky account used only for beta testing. Otherwise, the app will automatically activate the subscription and your subscription will start expiring. See how to check subscriptions on My Kaspersky in the My Kaspersky help.

If you are already using the subscription, you can use features available on subscription in the beta version under the same subscription. Your subscription term will not be extended by the duration of beta testing.

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