Kaspersky Password Manager Help
[Topic 100244]

Start the application for the first time

When you start Kaspersky Password Manager on your computer for the first time, the application prompts you to:

  • Accept the terms and conditions required for initial setup and use of Kaspersky Password Manager.
  • Connect to using your .

    Important: Internet access is required to connect to My Kaspersky. You can't use Kaspersky Password Manager without connecting to My Kaspersky.

  • Install the Kaspersky Password Manager browser extensions.
  • Create a main password.

Start Kaspersky Password Manager for the first time

  1. Click the Launchpad icon in the Dock.

    A window with the list of applications opens.

  2. Click the Kaspersky Password Manager icon.
  3. If you want to view information about the main application features in this version, click Continue.
  4. If you want to skip the tutorial, click Skip Tutorial.
  5. In the Before you start, please review the Conditions Regarding Data Processing and the Privacy Policy window, read the text of the Conditions Regarding Data Processing.
  6. Click the Privacy Policy link to read the Privacy Policy, which describes how data is handled.

    A browser window with the Privacy Policy opens.

  7. Do one of the following:
    • If you don't agree with the Conditions Regarding Data Processing or the Privacy Policy, close the application window and don't use the application.
    • If you agree with the Conditions Regarding Data Processing and the Privacy Policy, confirm that by selecting the appropriate checkboxes.

      Note: The Accept button becomes available only if you confirm that you have fully read, understand, and accept both the Conditions Regarding Data Processing and the Privacy Policy.

  8. Click Accept.
  9. Connect the application to My Kaspersky.
  10. Install the Kaspersky Password Manager browser extensions.
  11. Create a main password or enter your main password if you have previously created one and used Kaspersky Password Manager.

The main application window opens.

See also

Open and quit the application

Connect to My Kaspersky

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[Topic 100416]

Connect to My Kaspersky

When you first start Kaspersky Password Manager, it prompts you to sign in to My Kaspersky with a My Kaspersky account. If you have used another Kaspersky application, for example, Kaspersky Password Manager for another device or Kaspersky Internet Security, you probably have a My Kaspersky account. Use it to sign in. If you don't have an account, create one.

As soon as you connect your device to My Kaspersky, data starts syncing across your devices that have Kaspersky Password Manager installed and are linked to the same My Kaspersky account.

Sign in to My Kaspersky using your existing account

In the Sign In to My Kaspersky window, perform one of the following actions:

  • If you want to connect to My Kaspersky with your Google, Facebook, or Apple account, click the corresponding button and follow the instructions. For more details, see the My Kaspersky help. If you don't have a My Kaspersky account yet, the application will prompt you to register on My Kaspersky.

    Note: The availability of the option to sign in with Facebook depends on your region.

  • If you want to connect to My Kaspersky with your My Kaspersky account:
    1. Enter the credentials for your My Kaspersky account.

      Note: If you have signed in to My Kaspersky in another Kaspersky application on your Mac, Kaspersky Password Manager prompts you to sign in to My Kaspersky using the same account after the application installation.

    2. Click Sign In.

    Note: If you enter the password incorrectly several times in a short period, you will need to enter characters from a picture to pass the Security Check.
    If you have enabled two-step verification for your My Kaspersky account, you will need to enter a code received via an SMS message or via an authenticator app.

Kaspersky Password Manager signs you in to the My Kaspersky account.

Create a My Kaspersky account from the application interface

  1. In the Sign In to My Kaspersky window, click Create Account.

    The Create a My Kaspersky Account window opens.

    Note: If you enter an email address that is already in use, an incorrect email address, or a too common password several times in a short period, you will need to enter characters from a picture to pass the Security Check.

  2. In the email address field, enter the email address that you want to associate with your new My Kaspersky account.
  3. In the password field, enter the password for your new My Kaspersky account.

    Note: The password must contain a minimum of eight characters, including at least one digit, one lowercase letter, and one uppercase letter. Spaces are not allowed.

  4. In the password confirmation field, enter the password again.
  5. In the region selection pop-up menu, select your region.

    Note: Kaspersky Password Manager automatically displays your region, based on the region set in your system's Language & Region preferences. This option determines the regional settings for your My Kaspersky account, for example, the display language and available Kaspersky applications. You can change your region for My Kaspersky later only by contacting Technical Support.

  6. If you agree to provide Kaspersky with your email address for receiving informational and promotional email messages, select the I agree to provide Kaspersky with my email address to receive personalized marketing offers checkbox.
  7. Click Create.

Kaspersky Password Manager connects to My Kaspersky and creates your account. After your account is created, an email message with instructions on account activation is sent to the email address that you specified during registration.

All devices connected to My Kaspersky with the same My Kaspersky account have access to the same cloud storage.

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[Topic 112738]

About two-step verification

Important: Two-step verification may be unavailable in your region. For more details, see the My Kaspersky help.

Two-step verification prevents bad guys from signing in to your My Kaspersky account even if they know your password. To verify your identity, you will receive a unique security code in one of the following ways:

  • Via an SMS. We use the phone number you save on My Kaspersky. This means that both your password and your phone are needed to sign in to your account.
  • Via an authenticator app. You first need to set up two-step verification via your mobile phone number for the authenticator app feature to be available.

You can turn on two-step verification on My Kaspersky. If you change your phone number, you can update it on My Kaspersky. If you are already signed in to your account on a device, nothing will change for you. For detailed instructions, see the My Kaspersky help.

Note: The security code is valid for a short period. If it expires, request another security code.

If you haven't received an SMS message with a security code

  1. Check whether your mobile device is turned on and your mobile network is available.
  2. Wait until the Request Code Again button becomes available.
  3. Click Request Code Again.

If the problem still persists, contact Technical Support.

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[Topic 180180]

Install browser extensions

To use Kaspersky Password Manager features in a browser, you must install the Kaspersky Password Manager extension for the browser. Kaspersky Password Manager uses the extension to autofill online forms, automatically sign you in to websites, and quickly save new bank cards, addresses, and accounts for websites. You can also use the browser extension to generate a strong password automatically and paste it into a password field on a web page.

After you install Kaspersky Password Manager and connect to My Kaspersky, the application prompts you to choose browsers that you want to use with Kaspersky Password Manager and install the extensions for these browsers. The browser selection window displays only browsers that are supported by Kaspersky Password Manager.

Install the Kaspersky Password Manager browser extensions at the first start of the application

  1. If you want to enable the extension for Safari, click Enable Extension.

    The Extensions tab of the Safari preferences opens.

  2. In the Extensions tab of the Safari preferences, select the checkbox next to the Kaspersky Password Manager extension.
  3. Close the Safari preferences window.

    In the Kaspersky Password Manager window, the status of the Safari extension changes to Extension enabled.

  4. If you want to install the extensions for Chrome or Firefox, click Get Extension.

    The folder selection window opens with the manifest file installation folder selected.

    Note: This window is only displayed if the manifest file has not been installed previously.

  5. In the folder selection window, click Install Manifest without changing the installation folder.

    Important: The manifest file installation folder displays correctly only if you have already opened Chrome or Firefox after it is installed. You must open the browser at least once to create the folders and unpack the necessary files.

    The Chrome Web Store or the Add-ons Manager opens, depending on the browser.

  6. Follow the instructions in the Chrome Web Store or the Add-ons Manager to install the extension.

    Important: Make sure to enable the Kaspersky Password Manager extension in the browser settings.

  7. If needed, repeat steps 4, 5, and 6 to install the extension for the other browser.
  8. When you have enabled or installed the extensions for all the browsers in which you want to use Kaspersky Password Manager features, click Continue.

For browser-specific information, please refer to the help or documentation for the particular browser.

You can also skip installing the extensions by clicking Install Extensions Later and confirming the action in the alert that appears and install the extensions later.

You can use the Browsers tab of the application preferences window to see the browsers for which the Kaspersky Password Manager extensions are installed and to open the Safari preferences, the Chrome Web Store, or the Add-ons Manager to enable or install the extension.

Install browser extension later

  1. Open the application pull-down menu and choose Preferences.

    The application preferences window opens.

  2. Open the Browsers tab.
  3. If you want to enable the extension for Safari, click Enable Extension.

    The Extensions tab of the Safari preferences opens.

  4. In the Extensions tab of the Safari preferences, select the checkbox next to the Kaspersky Password Manager extension.
  5. Close the Safari preferences window.

    In the Kaspersky Password Manager window, the status of the Safari extension changes to Extension enabled.

  6. If you want to install the extensions for Chrome or Firefox, click Get Extension.

    The folder selection window opens with the manifest file installation folder selected.

    Note: This window is only displayed if the manifest file has not been installed previously.

  7. In the folder selection window, click Install Manifest without changing the installation folder.

    Important: The manifest file installation folder displays correctly only if you have already opened Chrome or Firefox after it is installed. You must open the browser at least once to create the folders and unpack the necessary files.

    The Chrome Web Store or the Add-ons Manager opens, depending on the browser.

  8. Follow the instructions in the Chrome Web Store or the Add-ons Manager to install the extension.

    Important: Make sure to enable the Kaspersky Password Manager extension in the browser settings.

For browser-specific information, please refer to the help or documentation for the particular browser.

See also

Use autosave and autofill

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[Topic 101609]

Create a main password

Kaspersky Password Manager uses the main password to protect your data. When you start Kaspersky Password Manager for the first time, you must create a main password. Don't use a password that can be easily guessed (for example, based on last names, first names, or dates of birth). To create a strong password, use uppercase and lowercase letters, digits, and special characters.

Important: You can't access your vault without the main password. If you lose the main password, you will also lose access to all your data in the vault.

When Kaspersky Password Manager starts, it prompts you to:

  • Create a main password for the vault, if it is the first time you have used Kaspersky Password Manager.
  • Enter the existing main password, if you have previously created a main password and used Kaspersky Password Manager.

You can change the main password at any time.

Create a new main password

  1. In the Main password window, enter a new main password.
  2. Confirm the new main password by entering it a second time and click Continue.
  3. In the dialog window that opens, confirm the creation of a new vault by clicking Continue.

If your device supports Touch ID, you can enable it when creating a main password and then use it to unlock the vault. You can also enable or disable Touch ID, in the application preferences, at any time.

See also

What to do if you have forgotten the main password

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[Topic 141081]