Contact Technical Support

This section describes how to get technical support and the terms on which it is available.

How to get technical support

If you cannot find a solution to your issue in the documentation or in any of the sources of information about the app, we recommend that you contact Technical Support. Visit the Technical Support website to contact our Technical Support experts, who can answer all your questions about installing and using the app.

Before contacting Technical Support, please read the support rules.

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Get technical support on My Kaspersky

My Kaspersky is a one-stop online resource for managing the protection of your devices and activation codes for Kaspersky applications and for requesting technical support.

To access My Kaspersky, you must have an account. Register by entering your email address and creating a password.

You can receive technical support via My Kaspersky in the following ways:

• Send email requests to Technical Support.
• Contact Technical Support without using email.
• Track the status of your requests in real time.

You can also view a complete history of your technical support requests.

Email request to Technical Support

When sending a request to Technical Support by email, specify the following information:

• Message subject
• Application name and version number
• Operating system name and version number
• Problem description

The answer from Technical Support to your question is sent to your My Kaspersky account and to the email address that you indicated when registering your account.