Contacting the Technical Support Service

This section describes the ways to get technical support and the terms on which it is available.

How to obtain Technical Support

If you cannot find a solution to your problem in the program documentation or in one of the other sources of information about Kaspersky Secure Mail Gateway, we recommend that you contact Technical Support. Technical Support staff will answer your questions about installing and using Kaspersky Secure Mail Gateway.

Kaspersky provides support of Kaspersky Secure Mail Gateway throughout its life cycle (see program life cycle page). Before contacting Technical Support, please read the support rules.

You can contact Technical Support in one of the following ways:

• By visiting the Technical Support website.
• By sending a request to Technical Support through the Kaspersky CompanyAccount portal.

Technical Support via Kaspersky CompanyAccount

Kaspersky CompanyAccount is a portal for companies that use Kaspersky Lab applications. The portal Kaspersky CompanyAccount is designed to facilitate interaction between users and Kaspersky Lab specialists via online requests. The portal Kaspersky CompanyAccount lets you monitor the progress of electronic request processing by Kaspersky Lab specialists and store a history of electronic requests.

You can register all of your organization's employees under a single account on Kaspersky CompanyAccount. A single account lets you centrally manage electronic requests from registered employees to Kaspersky Lab, and also manage the privileges of these employees via Kaspersky CompanyAccount.

The portal Kaspersky CompanyAccount is available in the following languages:

• English
• Spanish
• Italian
• German
• Polish
• Portuguese
• Russian
• French
• Japanese

To learn more about Kaspersky CompanyAccount, visit the Technical Support website.