Contents
System information for Technical Support
You can generate an archive containing system information (information about Kaspersky Secure Mail Gateway operation) for the purpose of sending it to Kaspersky Lab Technical Support. The archive may contain data on your organization that you consider to be confidential. The Kaspersky Secure Mail Gateway administrator must get the contents of the forwarded archive approved with the security department of your organization.
Prior to sending the archive, delete from it all data that you consider to be confidential.
Creating a system information archive
To create a system information archive:
- In the main window of the application web interface, open the management console tree and select the Settings section and Log subsection.
- In the lower right corner of the window, click the System information link.
The System information for technical support window opens.
- Click the Create button.
The Create archive with system information window opens.
In a few seconds, the archive containing information about Kaspersky Secure Mail Gateway operation appears in the list of archives in the System information for technical support window .
Downloading a system information archive to the hard drive
To download a system information archive to the hard drive:
- In the main window of the application web interface, open the management console tree and select the Settings section and Log subsection.
- In the lower right corner of the window, click the System information link.
The System information for technical support window opens. It displays a list of archives containing system information. If there are no system information archives in the list, you can create an archive.
- Click the link containing the archive name to start downloading the archive to the hard drive.
The archive in TGZ format is downloaded to the hard drive of your computer in the folder specified as the destination folder for downloading files from the Internet in the settings of the browser that you use to manage Kaspersky Secure Mail Gateway.
Deleting a system information archive
To delete one or several system information archives:
- In the main window of the application web interface, open the management console tree and select the Settings section and Log subsection.
- In the lower right corner of the window, click the System information link.
The System information for technical support window opens. It displays a list of archives containing system information.
- Select the check boxes to the left of the name of each archive that you want to delete.
- Click the Delete button.
- If you want to completely clear the list of system information archives, click the Delete all button.
The system information archives will be deleted.