About the HelpDesk account

The HelpDesk account is designed for obtaining restricted access to application settings. Using the HelpDesk account, the Kaspersky Secure Mail Gateway administrator can grant another user the rights to perform certain operations, for example, to investigate incidents with messages in Backup.

To obtain access to Kaspersky Secure Mail Gateway under the HelpDesk account, you must perform the following actions:

• Activate HelpDesk Account.
• Specify the user name and password.
• Enter the assigned account credentials on the web interface authorization page.

After completion of the authentication procedure, if the appropriate rights are present, the HelpDesk user can access the following operations in Kaspersky Secure Mail Gateway:

• Viewing information about a message in Backup.
• Delivering messages from Backup to the recipient.

  The value of this setting is assigned in Backup settings.

• Modifying custom black lists and white lists.
• Operations with reports:
  • Viewing ready reports.
  • Saving a ready report to the hard drive.
  • Creating a one-time report with custom settings.
  • Regularly creating daily, weekly, and monthly reports.
  • Removing selected reports from the list of ready reports.
  • Modifying the settings for generating reports for past periods according to schedule.