Kaspersky Secure Mail Gateway Help
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Contents

[Topic 143858]

About the HelpDesk account

The HelpDesk account is designed for obtaining restricted access to application settings. Using the HelpDesk account, the Kaspersky Secure Mail Gateway administrator can grant another user the rights to perform certain operations, for example, to investigate incidents with messages in Backup.

To obtain access to Kaspersky Secure Mail Gateway under the HelpDesk account, you must perform the following actions:

After completion of the authentication procedure, if the appropriate rights are present, the HelpDesk user can access the following operations in Kaspersky Secure Mail Gateway:

  • Viewing information about a message in Backup.
  • Delivering messages from Backup to the recipient.

    The value of this setting is assigned in Backup settings.

  • Modifying custom black lists and white lists.
  • Operations with reports:
    • Viewing ready reports.
    • Saving a ready report to the hard drive.
    • Creating a one-time report with custom settings.
    • Regularly creating daily, weekly, and monthly reports.
    • Removing selected reports from the list of ready reports.
    • Modifying the settings for generating reports for past periods according to schedule.
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[Topic 143859]

Activating and deactivating the HelpDesk account

To activate or deactivate the HelpDesk account:

  1. In the main window of the application web interface, open the management console tree and select the Settings section and General Settings subsection.
  2. In the Activate HelpDesk Account section, do one of the following:
    • Flip on the toggle switch next to the name of the Activate HelpDesk Account settings group if you want to activate the HelpDesk account.
    • Flip off the toggle switch next to the name of the Activate HelpDesk Account settings group if you want to deactivate the HelpDesk account.
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[Topic 143860]

Modifying the name and password of the HelpDesk account

To modify the HelpDesk account name or password:

  1. In the main window of the application web interface, open the management console tree and select the Settings section and General Settings subsection.
  2. In the Activate HelpDesk Account section, click any link to open the HelpDesk account settings window.
  3. In the HelpDesk account user name and password section:
    • If you want to change the HelpDesk account name, enter a new name in the User name field.
    • If you want to change the HelpDesk account password, specify a new password in the Password field and enter it again in the Confirm password field.
  4. Click the OK button.

    The HelpDesk account settings window closes.

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[Topic 143861]

Granting the HelpDesk account access to custom black lists and white lists

To grant the HelpDesk account access to custom black lists and white lists:

  1. In the main window of the application web interface, open the management console tree and select the Settings section and General Settings subsection.
  2. In the Activate HelpDesk Account section, click any link to open the HelpDesk account settings window.
  3. In the HelpDesk account privileges section in the Allow access to custom lists drop-down list, select the Yes option.
  4. Click the OK button.

    The HelpDesk account settings window closes.

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[Topic 143862]

Granting the HelpDesk account access to reports

To grant the HelpDesk account access to reports:

  1. In the main window of the application web interface, open the management console tree and select the Settings section and General Settings subsection.
  2. In the Activate HelpDesk Account section, click any link to open the HelpDesk account settings window.
  3. In the HelpDesk account privileges section in the Allow access to reports drop-down list, select the Yes option.
  4. Click the OK button.

    The HelpDesk account settings window closes.

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[Topic 143863]