Kaspersky Secure Mail Gateway email notifications

This section contains information about Kaspersky Secure Mail Gateway email notifications and how to configure them.

About email notifications

An email notification (hereinafter also "notification") is an email message describing an application event or a message scan event, which Kaspersky Secure Mail Gateway sends to the specified email addresses.

You can configure delivery of notifications to the following email addresses:

• Mail server administrator's address
• Message sender's address
• Message recipient's address
• Additional email addresses

Kaspersky Secure Mail Gateway event notifications contain information about application settings, errors occurring during operation of the application, and information to the effect that a message has not been delivered to a recipient if delivery failed.

You can configure delivery of the Message delivery failed email notification to the sender of the message that has not been delivered.

You can configure delivery of email notifications to the mail server administrator about the following Kaspersky Secure Mail Gateway events:

• Anti-Spam databases are out of date.
• Anti-Virus databases are out of date.
• Error placing messages in Backup.
• Error purging Backup.
• Backup is almost full.
• License expires soon.
• License has expired.
• Key is blocked.
• LDAP server connection error.

Message scan event notifications contain information about the message that has been processed and objects removed from it. The application also includes the text of the original email message in notifications for recipients.

You can configure delivery of email notifications to the administrator, sender, or recipient of messages or to other recipients about the following message scan events:

• Malicious and probably infected objects detected.
• Encrypted objects detected.
• Scan errors detected.
• Content filtering issues detected.
• Phishing messages detected.

Editing notification templates

To edit an email notification template:

1. In the main window of the application web interface, open the management console tree and select the Settings section and Notifications subsection.
2. Select the section containing the type of notification whose template you want to edit.

   For example, you can select the Anti-Spam databases are out of date section.

3. In the section selected, click the Message subject or Message link to open the Notification settings window.

   For example, if you want to edit the template of notifications about outdated Anti-Spam databases, click one of these two links: Message subject about out of date databases or Message about out of date databases.

   The Notification settings window opens.

4. In the Subject field, enter the subject of the notification whose template you want to edit.
5. In the Message field, enter the text of the notification whose template you want to edit.
6. Click the Save button.

   The Notification settings window closes.

Configuring message scanning event notifications for a rule

You can configure delivery of email notifications about message scanning events for one or several rules.

To configure delivery of message scanning event notifications:

1. In the main window of the application web interface, open the management console tree and select the Rules section.
2. In the list of rules, click the link with the name of the rule to open the rule for which you want to configure delivery of notifications.
3. Select the Notifications section.
4. Select a message scanning event for which you want to configure delivery of notifications.

   For example, you can select the Malicious and probably infected objects detected event.

5. In the group of settings with the name of the selected event (for example: Malicious and probably infected objects detected), select the check box next to the Notify administrator setting name if you want to enable delivery of notifications about the selected event to the address of the Kaspersky Secure Mail Gateway administrator.
6. In the group of settings with the name of the selected event (for example: Malicious and probably infected objects detected), select the check box next to the Notify sender setting name if you want to enable delivery of notifications about the selected event to addresses of message sender.
7. In the group of settings with the name of the selected event (for example: Malicious and probably infected objects detected), select the check box next to the Notify recipient setting name if you want to enable delivery of notifications about the selected event to addresses of message recipients.
8. If you have enabled delivery of notifications to addresses of message recipients, configure the settings of delivery of notifications to message recipients. To do so, perform the following:
   1. Click the link to the right of the name of the Notify recipient setting to open the User notification settings window.
   2. Select one of the following options:
      • Notify only, if you want to configure delivery of notifications to recipients without the source message.
      • Notify with source message in attachment, if you want to configure delivery of notifications to recipients with the source message in the attachment.
   3. Click OK.

      The User notification settings window closes.

9. In the group of settings with the name of the selected event (for example: Malicious and probably infected objects detected), select the check box next to the Additional addresses setting name if you want to enable delivery of notifications about the selected event to additional email addresses.
10. If you have enabled delivery of notifications to additional email addresses, specify the additional email addresses of notification recipients. To do so, perform the following:
    1. Click the link to the right of the name of the Additional addresses setting to open the Addresses for notifications window.
    2. In the Addresses for notifications field, enter the email address of the notification recipient.

       The email addresses are entered one at a time. Repeat the process of adding addresses to the list for all email addresses that you are adding.

       You can use the symbols "*" and "?" to create an address mask, and regular expressions beginning with the prefix "reg".

       Regular expressions are not case-sensitive.

    3. Click the button for adding entries to the right of the entry field.

       The list of additional email addresses of notification recipients is compiled in the field under the button for adding entries.

    4. Click OK.

       The Addresses for notifications window.

11. Click the Apply button in the lower part of the workspace.

Enabling and disabling delivery of application event notifications

To enable or disable delivery of Kaspersky Secure Mail Gateway event notifications:

1. In the main window of the application web interface, open the management console tree and select the Settings section and Notifications subsection.
2. Select the section containing the type of notification whose delivery you want to enable or disable.

   For example, you can select the Anti-Spam databases are out of date section.

3. In the section you selected, do one of the following:
   • Flip on the toggle switch next to the name of the selected section (for example: Anti-Spam databases are out of date), if you want to enable delivery of notifications about this event.
   • Flip off the toggle switch next to the name of the selected section (for example: Anti-Spam databases are out of date), if you want to disable delivery of notifications about this event.

Configuring email addresses of the administrator

To configure email addresses of the administrator for sending notifications, reports, and other messages of Kaspersky Secure Mail Gateway:

1. In the main window of the application web interface, open the management console tree and select the Settings section and General settings subsection.
2. In the Email addresses section, click the Administrator's email addresses link to open the Administrator's email addresses window.
3. Enter the administrator's email address in the Email addresses to which Kaspersky Secure Mail Gateway sends notifications, reports, and messages from an application email address field.

   The email addresses are entered one at a time. Repeat the process of adding addresses to the list for all email addresses that you are adding.

   You can use the symbols "*" and "?" to create an address mask, and regular expressions beginning with the prefix "reg".

   Regular expressions are not case-sensitive.

4. Click the Add button to the right of the entry field.

   The list of administrator's email addresses is compiled in the field under the button for adding entries.

5. Click OK.
6. The Administrator's email addresses window closes.

Email addresses are displayed on the right of the Administrator's email addresses link in the workspace of the main window of the application web interface.