Kaspersky Endpoint Security for Mac: Administrator’s Guide

Get a recovery key for an encrypted drive

If a user of a client computer forgets or loses his or her credentials and cannot access an encrypted drive, you can get a recovery key.

Get a recovery key

  1. Click the administrator account name in the lower left corner of the Kaspersky Security Center Web Console or Cloud Console window.
  2. Choose Interface options.
  3. In the dialog that opens, turn on the Show Data encryption and protection toggle switch to enable managing data encryption and click Save.
  4. Go to OPERATIONS > DATA ENCRYPTION AND PROTECTION > ENCRYPTED DRIVES.

    The list of encrypted devices opens.

  5. Select the check box next to the device with the encrypted drive.
  6. Click Grant access to the device in offline mode.
  7. In the Grant access to the device in offline mode dialog, select the web plug-in for Kaspersky Endpoint Security and click OK.
  8. Click Get recovery key.

    A recovery key appears in the current dialog window.

  9. Save the recovery key in any convenient way.

You can use this recovery key on a client computer to access the encrypted drive.

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