- Kaspersky Endpoint Security overview
- What's new in this version
- Comparison of Kaspersky Endpoint Security functions depending on the Kaspersky Security Center management tool
- Install and uninstall Kaspersky Endpoint Security
- Start the application for the first time
- Kaspersky Endpoint Security interface
- About notifications
- Kaspersky Endpoint Security licensing
- Perform common tasks
- Open and quit the application
- View the status of computer protection
- Disable and resume computer protection
- Use Protection Center
- Perform scan tasks
- Configure the automatic start of a scheduled scan task
- Update application databases
- What to do if file access is blocked
- Restore a file that has been deleted or disinfected by the application
- View the application operation report
- What to do if notification windows appear
- Advanced configuration of the application
- Participate in Kaspersky Security Network
- Manage the application via Kaspersky Security Center Administration Console
- Deploy Kaspersky Endpoint Security on a corporate network
- Update Kaspersky Endpoint Security version 10 or 11 to version 11.2
- Prepare for remote installation of Kaspersky Endpoint Security
- Manage Network Agent from the command line
- Install and uninstall Kaspersky Endpoint Security
- Start and stop the application via Kaspersky Security Center
- Create and manage tasks
- Create and manage policies
- Create and manage policy profiles
- Generate a report on detected objects
- Get a recovery key for an encrypted disk
- Remote administration of the application via Kaspersky Security Center Web Console and Cloud Console
- Create policies
- Create tasks
- Get a recovery key for an encrypted drive
- Manage the application from the command line
- View command line help
- Run virus scan
- Update the application
- Roll back the last update
- Start/stop a component or task
- View status and statistics of a component or task
- Export protection preferences
- Activate the application
- Install the system extension
- Configure network connections
- Remove license keys
- Return codes of the command line
- Quit the application
- Uninstall the application
- Contact Technical Support
- Sources of information about the application
- Appendices
- Information about third-party code
- Trademark notices
Contact Technical Support > Acquire information for Technical Support
Acquire information for Technical Support
Acquire information for Technical Support
For more effective support and troubleshooting of application problems, Technical Support specialists may ask you to change application preferences temporarily for purposes of debugging during diagnostics. This may require doing the following:
- Activating the functionality that extracts extended diagnostic information.
- Fine-tuning the preferences of individual application components, which are not available via standard user interface elements.
- Changing the preferences of transmission of diagnostic information that is extracted.
Technical Support specialists will provide you with all the information needed to perform the listed operations and inform you about the scope of data to be acquired for debugging purposes. After the extended diagnostic information is extracted, it is saved on the user's computer. The data is not sent to Kaspersky automatically.
Article ID: 98365, Last review: Feb 25, 2022