- Kaspersky Endpoint Security overview
- Install and uninstall Kaspersky Endpoint Security
- Kaspersky Endpoint Security interface
- About notifications
- Kaspersky Endpoint Security licensing
- Perform common tasks
- Open and quit the application
- View the status of computer protection
- Disable and resume computer protection
- Perform scan tasks
- Use Protection Center
- Configure the automatic start of a scheduled virus scan task
- What to do if file access is blocked
- Update application databases
- Restore a file that has been deleted or disinfected by the application
- View the application operation report
- What to do if notification windows appear
- Advanced configuration of the application
- Participate in Kaspersky Security Network
- Manage the application from the command line
- Manage the application from the command line
- View Help
- Run virus scan
- Update the application
- Roll back the last update
- Start/stop a component or task
- View status and statistics of a component or task
- Export protection preferences
- Activate the application
- Return codes of the command line
- Quit the application
- Manage the application via Kaspersky Security Center
- Deploy Kaspersky Endpoint Security on a corporate network
- Prepare for remote installation of Kaspersky Endpoint Security
- Manage Network Agent from the command line
- Install and uninstall Kaspersky Endpoint Security
- Start and stop the application via Kaspersky Security Center
- Create and manage tasks
- Create and manage policies
- Create and manage policy profiles
- Generate a report on detected objects
- Contact Technical Support
- Sources of information about the application
- Appendices
- AO Kaspersky Lab
- Information about third-party code
- Trademark notices
Contact Technical Support > Collect information for Technical Support
Collect information for Technical Support
Collect information for Technical Support
For more effective support and troubleshooting of application problems, Technical Support specialists may ask you to change application preferences temporarily for purposes of debugging during diagnostics. This may require doing the following:
- Activating the functionality that gathers extended diagnostic information.
- Fine-tuning the preferences of individual application components, which are not available via standard user interface elements.
- Changing the preferences of transmission of diagnostic information that is gathered.
Technical Support representatives will provide you will all the information needed to perform the listed operations and inform you about the scope of data to be gathered for debugging purposes. After the extended diagnostic information is collected, it is saved on the user's computer. The collected data is not sent to Kaspersky Lab automatically.
Article ID: kes98365, Last review: Feb 8, 2022