Assigning alerts to a specific user

Users with the Senior security officer role can assign an alert or multiple alerts to themselves or to another user of the application web interface with the Senior security officer or Security officer role.

To assign an alert to yourself or to another user of the application web interface:

  1. Select the Alerts section in the window of the application web interface.

    This opens the table of alerts.

  2. Select the check boxes next to the alert or alerts that you want to assign to yourself or to another user.

    You can select all alerts by selecting the check box in the table header.

  3. In the pane that is displayed in the lower part of the window, expand the list of users by clicking on the arrow to the right of the Assign to button.
  4. Select the user to whom you want to assign the alerts.

    This opens the action confirmation window. You can also leave a comment that will be displayed in the alert change history.

  5. Click Proceed.

The alerts will be assigned to the selected user.

You can view all alerts assigned to a specific user by filtering alerts based on the status of their processing by the user.

Users with the Security auditor role cannot assign alerts to themselves or to other users of the application web interface. Users with the Senior security officer and Security officer roles also cannot assign alerts to users with the Security auditor role.

Users with the Senior security officer and Security officer roles, while managing an alert, can assign this alert to themselves or to another user of the application web interface with the Senior security officer or Security officer role.

To assign an alert to yourself or another user while managing the alert:

  1. Select the Alerts section in the window of the application web interface.

    This opens the table of alerts.

  2. Open the alert that you want to assign to yourself or to another user of the application.

    This opens the card of the alert.

  3. If you want to assign the alert to yourself, click Assign to @Me.
  4. If you want to assign the alert to another user of the application, click the arrow to the right of the Assign to button and select the user to which you want to assign the alert.

The alert is assigned to the selected user.

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